topic Re: Google Voice search stopped working in XPERIA archive

Google Voice search stopped working

richard127gm — Thu, 13 Jun 2013 22:51:45 GMT

Hi all

Loved Google voice search but, since last update, it's stopped working on my Xperia Z. When I tap the microphone icon it goes straight to the error message: "Didn't catch that. Try speaking again". Restarting the phone worked a couple of times as did force-stopping the app. Now, however, it never works and I always get this error.

This version of Voice Search works fine on my other Android devices so I'm assuming it's a Sony issue. Anyone else having this problem? I have seen it come up in a couple of other forums but I haven't yet seen an answer or response from Android, Google or Sony.

Reverting to older version of Voice Search works fine, but being unable to prevent individual apps from updating in Android is frustrating.

NOTE: This error also affects speech-to-type function on keyboard so, I guess therefore, any other speech recognition input.

Google Search V 2.5.8.675703

Android 4.1.2

Xperia Z C6603

Build number 101.A1.434

Re: Google Voice search stopped working

htarash — Thu, 13 Jun 2013 23:30:46 GMT

Got the same issue here since the last update.

Re: Google Voice search stopped working

Zann_H — Fri, 14 Jun 2013 03:02:12 GMT

Mine is working fine.

Re: Google Voice search stopped working

richard127gm — Fri, 14 Jun 2013 17:06:16 GMT

Update. Just chatted with a Sony representative. This is the worse than useful help I got...

Please wait while we find an agent to assist you...

You have now been connected to an agent.

Agent: Hi Richard, thank you for contacting Sony Xperia UK Chat Support. My name is xxxx, please could I take your full name and email address?

Richard: Richard xxxxxxxx

Richard: My email address

Agent: Thank you for providing me with this information, Please could you confirm which model of phone you have and which network it is on?

Richard: xperia z on Tesco mobile

Agent: Thank you Richard, how can I help you today?

Richard: I already typed my question - did you not get it?

Agent: Sorry Richard, was seeking clarification. So you are not getting the chance to use Google Voice Search when opening up the application?

Richard: No. It works a couple of times but then, as soon as I touch the microphone icon, it bleeps and says it didn't catch what I said. To fix the problem, I have to either force stop the app or re-start the phone. After a couple of goes it will do the same again.

Agent: To confirm, you have also uninstalled the updates of the application Google Search as well?

Richard: Yes. It starts to work fine when I revert to the older version. This is OK in the short term but a pain as I have to make sure it doesn't get updated when I perform other updates.

Agent: It would appear to be an issue with the updates that Google have released for this application at the moment so can only advise what you are doing for the time been until this has been corrected.

Richard: Not sure yu should be blaming Google as the update runs fine on my other 3 Android devices.

Richard: There is clearly some sort of clash with Google Search and your firmware

Agent: There is nothing more that we can assist with at this moment other than what you are doing for now as it is not our application.

Richard: With all due respect, hardly any of the software on any given Android phone is 'Yours'. Google Search is a fundamental part of any Android phone and it should be working. As it seems to be fine on every other device, it would seem there is something in the Sony firmware/software that is causing this to happen. I was hoping for something a little more concrete than just having to grin and bear it. Especially on a £550 phone.

Agent: As said, there is nothing more we can advise for you at the moment in time than what has been advised and what you are already doing. Sorry for any inconvenience this may cause.

Richard: Right. Not much help at all then. Sorry to have wasted your time.

Not so much rude as just totally disinterested. Thanks Sony.

Re: Google Voice search stopped working

richard127gm — Mon, 17 Jun 2013 11:05:00 GMT

Update

Been playing with the software and have found that the problem seems to happen only when using the Google Now widget or using the Now App by swiping up from the home button. If I use the Voice Search function from the older Search widget (grey bar with just 'Google' and microphone) it never crashes. This makes me think Google have done something with the Now widget itself and the updated Google Now App, rather than the search function itself.

This does mean I can run the update so long as I don't use voice search from within Google Now (Can still use Now, just not the voice search function).

Hopefully Google are looking in to this... You are, aren't you Google?