topic Re: Issues with Xperia J after Jelly Bean update! Urgent Assistance Needed! in XPERIA archive

Issues with Xperia J after Jelly Bean update! Urgent Assistance Needed!

sanjit_srivasta — Mon, 06 May 2013 03:25:18 GMT

Hi, I am new to this forum. I have recently updated MY PHONE ics TO jb

now I am facing a problem while dialing a number. it says "Unfortunately, the process com.sonyericsson.android.socialphonebook has stopped"

I dont need numbers from social phonebook, just want to dial some numbers, but its not working. Kindly help on the same

I RESET FACTORY RESET ALL TIMES BUT STILL M FACING THE SAME ISSUE, PLEASE UPDATE FOR THE SAME AS SOON AS POSSIBLE

Name: SANJEET KUMAR

MODEL NUMBER: ST26i

Phone nr:

E-mail:

Country: India

Operator: Airtel

Product(s): Sony Xperia ST26i

Android Version 4.1.2

Kernel Version 3.4.0

IMEI nr:

Build number: 11.2.A.0.21

Re: Issues with Xperia J after Jelly Bean update! Urgent Assistance Needed!

MarlonUk1 — Mon, 06 May 2013 03:31:22 GMT

try to perform repair using http://www.sonymobile.com/global-en/tools/update-service/

Re: Issues with Xperia J after Jelly Bean update! Urgent Assistance Needed!

sanjit_srivasta — Wed, 08 May 2013 08:43:04 GMT

hello Sir

I AM Still facing the same issue, after updating my phone through this link.

Re: Issues with Xperia J after Jelly Bean update! Urgent Assistance Needed!

Squadack — Thu, 16 May 2013 19:39:29 GMT

I confirm the problem - my new (today delivered) Xperia J JB 4.1.2 also shows the same error when trying to use contacts :(
The update has not helped.

RoMan

Re: Issues with Xperia J after Jelly Bean update! Urgent Assistance Needed!

HannesM — Mon, 04 Nov 2013 09:04:16 GMT

Hi,

I am also experiencing the same issue with my Xperia J.

ST26i

Android 4.1.2

Kernel: 3.4.0

Build: 11.2.A.0.31

Anytime I try accessing my contacts, I get the "com.sonyericsson.android.socialphonebook has stopped" error message.

I tried backup and recovery but I keep getting the process crash.

Was somebody able to fix this problem? If so, what should I do?

Thanks,

Hannes

Re: Issues with Xperia J after Jelly Bean update! Urgent Assistance Needed!

Alexander1 — Tue, 05 Nov 2013 15:08:28 GMT

I suggest that you clear data for Facebook and Twitter applications. Go to settings > apps > Facebook/Twitter > clear data.

Restart the phone and try again.

If you still experience problem you can try to clear data for contacts storage. Go to settings > apps > all > contacts storage > clear data. Note that you will lose all of your contacts when you do this.

Re: Issues with Xperia J after Jelly Bean update! Urgent Assistance Needed!

HannesM — Tue, 05 Nov 2013 16:48:52 GMT

Thanks for the suggestion.

I have tried both options, but none of those work. Any other ideas?

Re: Issues with Xperia J after Jelly Bean update! Urgent Assistance Needed!

Alexander1 — Wed, 06 Nov 2013 13:35:41 GMT

In that case I would suggest you to repair the phone software using PC Companion:

http://www.sonymobile.com/update

In PC Companion, press start on Support Zone > Start on Update the phones software > "Repair phone".

Re: Issues with Xperia J after Jelly Bean update! Urgent Assistance Needed!

HannesM — Wed, 06 Nov 2013 14:31:57 GMT

Hi,

Because this was suggested other users with the same problem, I have tried doing a repair with PC Companion twice. It doesn't seem to fix the issue either.

Could this be due to some kind of conflicting process running? Next to the default apps I only have SMS Backup+ and MIVB Mobile (public transport app in Belgium).

I can't stop thinking I'm not the only one with this issue persisting...

Regards,

Hannes

Re: Issues with Xperia J after Jelly Bean update! Urgent Assistance Needed!

Alexander1 — Thu, 07 Nov 2013 14:52:20 GMT

If you try to start your phone in safe mode you can see if the problem may be caused by some 3rd party app installed in your phone.

http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008#U348008

If the same problem appears in safe mode you should have the phone examined by a service center. Please contact your local support for more information:

http://www.sonymobile.com/global-en/support/contact-us/

Re: Issues with Xperia J after Jelly Bean update! Urgent Assistance Needed!

HannesM — Thu, 07 Nov 2013 19:16:53 GMT

Also in safe mode the problem still occurs.

I'll go for the service center.

Re: Issues with Xperia J after Jelly Bean update! Urgent Assistance Needed!

princewanted — Thu, 08 May 2014 20:20:13 GMT

i have the same problem and my friend also has the problem starting today.

Re: Issues with Xperia J after Jelly Bean update! Urgent Assistance Needed!

HannesM — Fri, 09 May 2014 06:52:18 GMT

After having it returned to my service center, I got the phone back declared 'fixed'.

It wasn't.

I didn't bother going back again to complain and getting frustrated about it. So now I still have this crashing contacts process, preventing me to call whomever I want. That's not what I expect from a phone. After years of phoning with Sony Ericsson, I see myself forced to move to another brand. Nexus it's gonna be, I guess.

Wishing you good luck with troubleshooting.

Re: Issues with Xperia J after Jelly Bean update! Urgent Assistance Needed!

AdamHund — Sun, 11 May 2014 15:56:54 GMT

Hi,

If you uninstall Facebook and WhatsUp it should work. Make sure that you don't synk your contacts with Facebook if you decide to install Facebook again.

I think Facebook is the main problem, Do the following step:

from setting, accounts & sync settings then remove all accounts except gmail account.

phonebook well work, when I try to add facebook account again the problem appears again

I had remove facebook account and now my phone is working well

Re: Issues with Xperia J after Jelly Bean update! Urgent Assistance Needed!

Rickard — Tue, 13 May 2014 15:33:49 GMT

@princewanted wrote:

i have the same problem and my friend also has the problem starting today.

We have identified this issue on some units and the source of issue resides in a Google Play Services update (4.4.49). Google has been contacted about this and have confirmed a fix for Google Play Services version 4.4.50 or higher. In the mean time you can either remove any accounts that depend on Google Play Services like, Facebook, Viber, Skype etc. You can also choose to uninstall the latest Google Play Services update but then losing access to some Google applications.

Re: Issues with Xperia J after Jelly Bean update! Urgent Assistance Needed!

HannesM — Thu, 15 May 2014 11:01:09 GMT

I tried the suggestions of AdamHund, but also these did not appear to work.

The version of Google Play - services on my phone is 4.3.25, so that can not be the reason either. I don't know how to update this Google Play app to the latest version.

Re: Issues with Xperia J after Jelly Bean update! Urgent Assistance Needed!

Rickard — Fri, 16 May 2014 10:19:41 GMT

Have you tried uninstalling this update for Google Play Services and then restarted your phone? Checking https://play.google.com/store/apps/details?id=com.google.android.gms it says that the version number varies with device so the version number i got may not be correct for all phones.

Re: Issues with Xperia J after Jelly Bean update! Urgent Assistance Needed!

HannesM — Fri, 16 May 2014 11:49:37 GMT

I just de-installed updates of the google services app. Now I'm back at v1.0.13 and still the same crashes of the phonebook occur, also after reboot.