topic Re: Xperia ION Not Ringing Issue in XPERIA archive

Xperia ION Not Ringing Issue

phanen17 — Wed, 10 Apr 2013 12:44:59 GMT

I am facing "Not Ringing" problem with my Xperia ION phone. If I don't call anybody for more than 2-3 hrs or don't send any sms i.e, I don't use the mobile for couples of hrs & put my mobile in Ideal then my phone won't ring even if some one is calling me. I have to restart the phone for fixing the issue. I have already contact Sony Customer Care, Email Support Team (Ticket: 94758477) and followed all the given solutions. I went to Sony Xperia Service Center also ( Ticket Id - 13032100027). They repaired the S/W version but still facing the same Issue.

Please let me know how to resolve the issue asap.

Regards

Phanendra Deka

Re: Xperia ION Not Ringing Issue

phanen17 — Mon, 15 Apr 2013 06:33:27 GMT

I have submitted my querry in this forum so that some technicians from Sony provide me resolution. But Sony only hosted this website but not using it. No One is available from Sony to Monitor it.

Re: Xperia ION Not Ringing Issue

Johan — Thu, 18 Apr 2013 06:50:53 GMT

If the problem still remains after reinstalling the software I suggest that you have the phone examined and fixed at a repair center. For more information about repair centers please contact your local support team.

http://www.sonymobile.com/global-en/support/contact-us/contact-info/

Re: Xperia ION Not Ringing Issue

phanen17 — Thu, 18 Apr 2013 07:17:40 GMT

Hi Johan,

I am facing the same issue still now. I have already visited to Xperia Authorized Repair Service Center located in Janakpuri District Center, New Delhi ( Ticket Id - 13032100027). They just repaired my Software but still now facing the same not ringing issue. Now, If I use the Internet on mobile to access facebook, twitter etc and during that time if someone call me then I don't get any phone ringing alerts. But the caller who dialing my number gets a false ringing. This means incoming calls are coming but they are not reaching on my mobile.

Re: Xperia ION Not Ringing Issue

kahn_ftw — Tue, 30 Apr 2013 10:09:41 GMT

Hey Phanen, I am experiencing the same problem, its been only 15 days since I purchased Sony Ion. The customer care & Service center guys say that it will be a software issue and they will update it. Please tell me if your problem was resolved or not ? I am really worried.

Re: Xperia ION Not Ringing Issue

phanen17 — Tue, 30 Apr 2013 10:35:16 GMT

My problem has not been resolved yet. I had already visited Xperia Service Center and their Technician just updated/repair my Software. Sony should find out proper solution to resolve the issue.

Please Let me know if someone other also faced the same issue and how they have resolved the problem

Re: Xperia ION Not Ringing Issue

kahn_ftw — Tue, 30 Apr 2013 11:45:25 GMT

What answer they are giving ? Its completely ridiculous that service center guys are doing nothing except updating the firmware for no reason. I've been told the same as well on phone, yet to visit the service center though. But I guess they must consider it as a hardware problem.

Re: Xperia ION Not Ringing Issue

phanen17 — Wed, 01 May 2013 12:47:45 GMT

I am again going to visit Xperia Service Center tomorrow. Let's see what happens!

Re: Xperia ION Not Ringing Issue

kahn_ftw — Thu, 02 May 2013 14:38:16 GMT

What they said ?

Re: Xperia ION Not Ringing Issue

phanen17 — Fri, 03 May 2013 05:47:51 GMT

They have reinstalled the OS and frameware. Lets see whether it works or not

Re: Xperia ION Not Ringing Issue

kahn_ftw — Fri, 03 May 2013 11:21:11 GMT

Please check if the problem still persists.
In my case, when I would call simultaenously from 2 different numbers. After 7-8 calls (normal), the phone would stop showing anymore calls.
Check if this happens with your phone as well. I'll be going to the service center on Monday. So, I guess I'll save sometime by shortlisting the probable solutions.

Re: Xperia ION Not Ringing Issue

phanen17 — Thu, 09 May 2013 07:05:58 GMT

Hi kahn,

Yes, I am facing the same problem. After 5-7 calls (normal), the phone stops showing anymore Incoming Call alerts. I have to restart or dial any phone number to fix the problem temporarily. I have submitted the phone to Authorized Xperia Service Center again.

Re: Xperia ION Not Ringing Issue

kahn_ftw — Thu, 09 May 2013 15:28:56 GMT

Hey there,
Yes I have submitted to the service center as well. They say it'll take around 10 days, because they would have to change the main hardware i.e motherboard of the device.
Well that is quite a jolt for me as my handset is only 14 days old.
I hope Sony will not disappoint us.
Regards.

Re: Xperia ION Not Ringing Issue

phanen17 — Fri, 10 May 2013 11:31:56 GMT

The Service Center Technicians also informed me that they were also going to change my Phone's Motherboard. Lets see what happens.

Re: Xperia ION Not Ringing Issue

kahn_ftw — Mon, 20 May 2013 14:17:55 GMT

Yea same here, But its been over 15 days...They still havent got the motherboard for my phone. I am just tired of their lame excuses. Fed up totally

Re: Xperia ION Not Ringing Issue

phanen17 — Tue, 21 May 2013 10:15:29 GMT

Same Here... Still have not received my phone

Re: Xperia ION Not Ringing Issue

kahn_ftw — Thu, 30 May 2013 16:11:46 GMT

Whats the news of your phone bro ? Sony officials have really disappointed me, now they the handset couldn't be repaired after changing the hardware as well.
Now they are just making lame excuses and not providing me any sufficient answer.

Re: Xperia ION Not Ringing Issue

phanen17 — Fri, 31 May 2013 07:03:59 GMT

Same here. I am going to consumer court to register a complaint against Sony Xperia Company & Service Center. Extremely disappointed with Sony's Xperia customer service, Service center support.

Everyweek they are saying that they need another 5-7 days to repair the mobile. They neither repairing my phone nor replacing it with new one.

I think, we brought our Xperia mobile phone to keep it in Service Center.

Re: Xperia ION Not Ringing Issue

kahn_ftw — Thu, 06 Jun 2013 11:36:58 GMT

Bro,
I got a replacement phone Xperia SP thanks to Mr. Harsimran here at Sony Service center Ludhiana. Have you got anything yet or not ?

Re: Xperia ION Not Ringing Issue

phanen17 — Thu, 06 Jun 2013 11:48:54 GMT

Hi Bro,

Sony also offered me Xperia SP as a replacement. But didn't accept it. I need Xperia ION or Money Back Or ready to accept any other models/versions which is equivalent to Xperia ION. I am also ready go for upper Xperia versions like Xperia Z or ZL by giving extra cost [Factory/Dealer Price(not MRP) - My Xperia ION price Rs 26000/-]