topic Re: SONY Xperia P - problems with touchscreen. in XPERIA archive

SONY Xperia P - problems with touchscreen.

JacentyEsz — Sat, 23 Mar 2013 09:55:09 GMT

Hello.

My name is Jacek and i'm from Poland. First of all sorry for my english

So....

I had purchased Sony Xperia P on 6th march 2013. After two days i started to have problems with the touchscreen.

After unlock with the button on the right side of my Xperia, touchscreen did not react/respond.

This fault was very disturbing.

I tried to fix it by PC Companion, but it doesn't works. After 6 days i gave my phone to repair.

After five days local Sony Service Centre gave my my phone with the note, that they installed new software (the same software as i had before i gave my phone to repair) and that the specification of my Xperia is consistent wit Sony guidelines.

Today is third day i recive my phone from Sony Service. My Xperia still doesn't work. Touchscreen don't respond i cannot do anything with my phone. It is very, very annoying. I will add, that after repair i cannot restore my settings and data with PC Companion.

What should i do? I paid the many for Xperia that does't work.

Thanks for any help.

Re: SONY Xperia P - problems with touchscreen.

Samuel1 — Tue, 26 Mar 2013 08:10:34 GMT

Well, I'd say you should contact your local Xperia Support as the customer laws vary from country to country, to see what possibilities you have.

http://www.sonymobile.com/global-en/support/contact-us/

Re: SONY Xperia P - problems with touchscreen.

JacentyEsz — Tue, 26 Mar 2013 09:28:30 GMT

Hello Samuel.

I did this and i have no answer from Sony.

Please read my posts in this topic:

http://talk.sonymobile.com/message/442349

Look at my 3 videos. My Xperia doesn't work.

I gave my Sony to local service centre and they do nothing. They only install the same software once again. Xperia still doesn't works.

It is very, very annoying.

Re: SONY Xperia P - problems with touchscreen.

joseflupac — Tue, 26 Mar 2013 10:56:12 GMT

Hello,

I have similar issue. Sometimes I experience lockscreen that comes only with basic icons (clock, baterry indicator etc.) - wallpaper is missing (screen is black), program icons are gone, message notifications are not there... when I try to unlock the device it freezes. Then I have to reset the phone.

Re: SONY Xperia P - problems with touchscreen.

Samuel1 — Wed, 27 Mar 2013 08:19:17 GMT

What i meant was contacting the local Xperia Support, not the service center. Have you contacted the support?