topic Xperai Ray screen Blackout in XPERIA archive

Xperai Ray screen Blackout

Rifas — Thu, 14 Feb 2013 06:28:25 GMT

What is the solution for xperia ray screen blackout problem? It meens screen gets black after standby mode.

Re: Xperai Ray screen Blackout

arshadrifa — Thu, 14 Feb 2013 09:18:21 GMT

You have pretty much nothing could do. I am facing this since I bought Ray 15 months ago. Apperantly what i seen on the web is product fault and which only option is replacement with your dealer. There were quite a lot of threads going on this topic in this forum, but the last resort is the replacement. I wish this was meant to say but you made a wrong choice getting a Ray. I know how frustrate it could be!

Re: Xperai Ray screen Blackout

Rickard — Thu, 28 Feb 2013 10:40:23 GMT

If this problem remains even though you've updated the software in your phone i recommend that you contact a local service location or Sony Xperia support for assistance with repairs/replacement.

Re: Xperai Ray screen Blackout

arshadrifa — Fri, 01 Mar 2013 04:25:34 GMT

@ Rickard, What would be the best cause of action if i cant find any Sony support centre in the country I am living? I am based in Sri Lanka, the email you've provided (questions.lk@support.sonymobile.com) has no response yet, it has been 3+ week since my query...i got the ref no, confirming this mail would be looked at it..1-541557797

Can you find a contact person that I could speak about this?

Not happy man...I am running around this for last 12 months just because i was having a faulty product...:smileyconfused:

Re: Xperai Ray screen Blackout

Rickard — Mon, 04 Mar 2013 12:26:29 GMT

Sorry to hear that you haven't received any response yet. As you got a reference number your email has been received so you should hear from them shortly.

If you contact your dealer they might also be able to assist you with sending the phone in for service.