topic Re: Complaints procedure in XPERIA archive

Complaints procedure

TheNakedFlame — Thu, 10 Jan 2013 11:35:04 GMT

Does anyone have details of how to make an official complaint to Sony regarding the un-usability of the Xperia S following their software updates? Mine is becomming more and more frustrating to use by the day, and the latest update has really screwed up wi-fi and data connections.

The response on this forum and facebook/twitter/google+ has been pretty poor in my opinion, and I would like to escalate my concerns asap as my service provider and retialler where I bought the phone have washed their hands of responsibility.

Re: Complaints procedure

jdhutt — Thu, 10 Jan 2013 12:54:41 GMT

have you tried the contact us link?

Re: Complaints procedure

TheNakedFlame — Thu, 10 Jan 2013 14:43:49 GMT

Yep, and got an automated email reply initially and then a pathetic response from someone who clearly didn't read my email properly. I was hoping for a contact higher up within Sony mobile so as to avoid the usual back and forth 'have you tried resetting your handset?' cr@p.

Re: Complaints procedure

jdhutt — Thu, 10 Jan 2013 15:03:40 GMT

just did a quick google for sony customer complaints and found this :

Sony Customer Relations
Sony Europe Limited
Jays Close
Viables
Basingstoke
RG22 4SB

Tel - 01932 816000

Re: Complaints procedure

TheNakedFlame — Thu, 10 Jan 2013 15:07:17 GMT

Dude, how did i miss this? I also googled it last week, but could only find contacts for Sony GB electrical, not including mobile. I'll give them a bell, cheers!

Re: Complaints procedure

jdhutt — Thu, 10 Jan 2013 15:13:25 GMT

no problem