sonys' responsibility regarding customer satisfaction....?

aniruddh_giri — Thu, 10 Jan 2013 09:23:03 GMT

With due respect for the international among toppest brands of the world.. SONY XPERIA

Do comapny have any responsibilty regarding customer satisfaction...?? i purchased a SONY XPERIA TIPO DUAL on 30th dec,2012.. i was having a problem in call making, i.e. my voice gets cut during a call, I went to the service centre for resolving the problem. They changed the software, but all in vein. no results were satisfactory, On the 7th day of purchasing the MOBILE, i went back to the service centre and submitted mobile for REPLACEMENT, to generate a D.O. certificate on 5th jan,2013. There was a problem regarding the RDS centre (i purchased the MOBILE from - THE MOBILE STORE, SHOP NO. 104, M.C.D. MARKET, KAROL BAGH, NEW DELHI-110005). i.e. the retailer authorised by SONY to sell its products was itself not enlisted in SONY XPERIA SERVICE CENTREs' RDS list. For last 5 days i am worried about replacement of my MOBILE. I called up customer care a number of times but no results are there. i am asked to wait for 1-2 days more.

Is this my fault that i purchased SONY XPERIA TIPO from an authorised dealer. Got a mistake in MOBILE and still not got ma mobile replaced. I thought dealing with a multinational well established brand SONY XPERIA would give me ultimate satisfaction but the situation are not going on right pace. Whom i should blame for this..???

Feeling hopeless and sorrowfull.............

ANIRUDDH GIRI

ticket n. for D.O. certificate- 13010201457

Re: sonys' responsibility regarding customer satisfaction....?

Johan — Tue, 22 Jan 2013 07:52:46 GMT

I'm sorry to hear. Please send me your details in a PM and I will forward this to responsible person for your market to have someone contact you about this.

Name:

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sonys' responsibility regarding customer satisfaction....?

Re: sonys' responsibility regarding customer satisfaction....?