topic Re: Xperia V won't let me call, and/or noone can call me in XPERIA archive

Xperia V won't let me call, and/or noone can call me

Gemzell — Wed, 09 Jan 2013 19:44:42 GMT

Hi folks,

I've got a new Xperia V, firmware is updated.

The problem that I encounter, and that is so to say rather vital for the device, the 'V sometimes just sends incoming calls to my voicemail, at the same time the 'V won't let me make any calls. I have used the same operator for about 25 years. So nothing new on that side of the wire.

Indicator says that I am connected to my operator "Telia" signal strength is good. But the signal meter never changes, so even if I am in the basement where I know is way out of range, the signal meter is as happy as if nothing has changed, still showing full signal strength.

There is no way for me to know when the 'V has locked me out from the world, only way that I notice it is when I am trying to make a call.

Only way to get the 'V to start working as a phone(!) is to either restart the phone, or make a roundtrip to flightmode.

So, Sony, what's going on, how will you solve this?

Cheers,

Stefan Gemzell

gemzell@outlook.com

Re: Xperia V won't let me call, and/or noone can call me

mikaelstrom — Thu, 10 Jan 2013 11:01:17 GMT

I have the same problem.

Using latest update 9.0.0D.0.10 and the Telenor operator.

This in realy a showstopper!

Phone seems OK, but no incoming calls get through! and you can't take a call

Message "No operator avaliavbe"

After restart it works OK.

This happens sporadicly with no logic pre-actions.

Re: Xperia V won't let me call, and/or noone can call me

DrWho — Fri, 11 Jan 2013 07:24:37 GMT

We are 2 persons with Xperia V and exactly same problem. The phone simply looses connection (if you connect it to your car in the display of the car you can see "inget nätverk ("No network"). Only solution is to either restart the phone or got to flightmode and back again.

we are also using telenor and 9.0.0D.10.

Problem i less when not using 4g, but still appears.

Anyone with any thoughts??

Re: Xperia V won't let me call, and/or noone can call me

higwayman — Mon, 21 Jan 2013 09:05:14 GMT

strange strange problem . Lets do some isolation to see if its the 4G issue or???

1) Switch to 2G permanently and see what happens

2) Switch to 3G permanently and see what happens (data OFF)

3) Switch to 3G permamntly and see whats happen ( data ON)

We may be able to ID some common speific since you guys are all from teh same operator or from Sweden.

Re: Xperia V won't let me call, and/or noone can call me

Johan — Mon, 21 Jan 2013 13:24:33 GMT

Please let me know if these issue still remains if you use a another (new) SIM card in the phone.

Re: Xperia V won't let me call, and/or noone can call me

soncarl07 — Mon, 21 Jan 2013 14:12:16 GMT

any updates regarding the Sleep of Death issue?it seems you pretend guys that don't see posts in another thead

Re: Xperia V won't let me call, and/or noone can call me

mikaelstrom — Mon, 21 Jan 2013 14:58:28 GMT

The issue ("No network")only appears
sporadically, so it is hard to reproduce. (and my profession is Test Manager so
I have really tried!)

But this weekend the Xperia V have worked with no issues with LTE
mode on and ( data ON)!

The only change in my user behavior is:

I have not used the function at all: InternetSharing_USB-link (and internet
surf through my PC-laptop).

Normally I have used USB-link a lot.

My Telenor-physical shop think it’s hard
that my micro-SIM is the cause, more probably something happens when Data
connection is put On /Off that disturb the "phone call/receive"
functionality.

But I shall try the sim card in my old Iphone 3Gs(no 4G), and if it works, send
my Xperia V to service.

Or shall I try change to a new SIM card first?

By the way, the "DataTraffic"
function always works even if the "phone call/receive" function is
broken.

Re: Xperia V won't let me call, and/or noone can call me

DrWho — Wed, 23 Jan 2013 22:30:59 GMT

All 3 options the phone(s) seem to work better, option 1& 2 no problems, options 3 only once and that was when driving from sweden to Denmark..So it seems to be really 4g related.

Re: Xperia V won't let me call, and/or noone can call me

DrWho — Wed, 23 Jan 2013 22:31:21 GMT

New sim ,no change

Re: Xperia V won't let me call, and/or noone can call me

DrWho — Wed, 23 Jan 2013 22:34:40 GMT

One more thing,

I may or may not be related, but when using the energy save mode the problem appears with much less frequency - probably because data is swiched some time after the screen goes dark?

Re: Xperia V won't let me call, and/or noone can call me

mikaelstrom — Wed, 23 Jan 2013 23:12:19 GMT

I have now isolated the issue "No network".
It always happens after the following steps:

Connect Xperia V (4G mode) to my Windows7 /
64bit laptop with the Win-application Sony PC companion v2.1 (through the
USB-connection).
Then put on the Xperia function: "InternetSharing_USB-link"
Then Internet surf as long as I need.
Then cut the USB-connection

This actions trigs the issue. Not directly, but after a "while".

Otherwise it’s a great phone! Really fast 4G connection and OS, greate touch screen, camera, Walkman fuctions, RDS radio and so on.. 🙂

But it’s worth nothing, if not this basic phone functionality is fixed.

By the way:
This need for manually activate the InternetSharing_USB-link
every time is really a stone age function. Seamless is the usability keyword for 2013

The phone shall of curse put it on automatically…like
IPhone does;-)…perhaps in next Sony-Android release?-)

Re: Xperia V won't let me call, and/or noone can call me

Jokerrrrr — Sun, 27 Jan 2013 13:40:16 GMT

I have the same problem. Helps only restart. And this I do every day!

9.0.1.D.0.10

Re: Xperia V won't let me call, and/or noone can call me

higwayman — Mon, 28 Jan 2013 14:09:56 GMT

Good job MikaelStrom.

There are enough information to start a investigation, @Johan.

It seems like all affected users are within Sweden. Anyone else from outside Nordics???

Update here so Johan can bring it up to his people.

Re: Xperia V won't let me call, and/or noone can call me

barryballsup — Wed, 30 Jan 2013 02:39:32 GMT

Hi all,

I've got the same problem and read the comments with high interest.

V is excellent phone, expcept for this problem, which makes it useless!!!

Somtimes i can't call and who knows when i can't receive! Except when my wife tells me i had my phone turned off!

Yesterday when it was not working i went into the Mobile Network settings, "network Mode" and tried each of the modes and then trying to call systematilcally. After trying them all, the phone worked?

Am interested to read that someone mentioned "Airplane Mode", which its what is kinda happening.

I'm in Western Australia running on Telstra, no prob's with carrier.

Hope someone can find a solution, as i depend on 100% call access!!

Please Sony treat this as an emergency!!!!

Re: Xperia V won't let me call, and/or noone can call me

Jokerrrrr — Wed, 30 Jan 2013 07:12:09 GMT

ON/OFF Airplane mode is the best solution to this problem because it is faster than reloading!

I hope Sony will fix this bug in the new firmware or I have to buy the iPhone!

Re: Xperia V won't let me call, and/or noone can call me

mikaelstrom — Wed, 30 Jan 2013 10:20:42 GMT

Now the issue "No network" also appears without using the "InternetSharing_USB-link" and no PC conection.

I was ice-skating on the lakes in the west coast of Sweden for 4 hours(real nice) and my wife needen contact me without luck (not so nice):-(
Good for me that she is not jealous😉

Until now I have always used the LTE net mode.

I tried for some days to only use mode "WDCMA" for both talking and data traffic, and until now the issue isgone:-)

Conclusion:
The issue is related to the LTE net mode
Both in Sweden through net supplier Telenor, and now also reported in
Western Australia running on Telstra (reported by barryballsup).

Re: Xperia V won't let me call, and/or noone can call me

mikaelstrom — Tue, 14 May 2013 09:03:46 GMT

The 4G connection works OK now, for some month without restart or switch to Airplane mode.:smileyhappy:

The Operator TELENOR, have updated their network. It was in "Test mode before":smileyconfused:.

So the issue seems to be in the 4G network and not the cellphone.

Re: Xperia V won't let me call, and/or noone can call me

BeScha — Fri, 21 Jun 2013 10:19:11 GMT

I am having thre same problem in Germany!

Because my provider does not offer any LTE service this might not be the reason for me.

The phones details are nice, but with this bug it's not a reliable phone.

Re: Xperia V won't let me call, and/or noone can call me

Tharaka — Sat, 29 Jun 2013 12:41:26 GMT

Same here in Sri Lanka. Mobile network goes off after some time with hspa or 3g with data. I think the issue is not there when we disconnect the data network. Maybe the chipset is overheating.

Re: Xperia V won't let me call, and/or noone can call me

Dag_3 — Mon, 07 Oct 2013 16:17:56 GMT

I'm bringing this thread back from the dead because my new Xperia V is suffering from the same problem.

It happens ramdomly, both connected to 4g and 3g network. I can't recieve incoming calls and I can't make outgoing calls. The connection meter shows nothing wrong. Restart or turning flight mode on and the off again fixes the problem. My provider is Telenor in Norway.

Any news on this issue?