topic Re: Xperia mini pro Sk17i ICS(4.0.4) / Bluetooth/Rebootloop-Bug/Issue in XPERIA archive

Xperia mini pro Sk17i ICS(4.0.4) / Bluetooth/Rebootloop-Bug/Issue

Ankit_Sk17i — Fri, 08 Feb 2013 10:20:57 GMT

Hello,
I am using apple iphone (3g,3gs,iphone4,4s,5) no issues till date , super duper handsets in world.

Sony i guess is a very world class company whose products have good impact over market .

December 2012

i had iPhones , BUT I REQUIRED SOMETHING latest and yes with physical keypads was my need . Shopkeeper showed me Xperia mini pro,Samsung sets etc. With Gingerbread out of the box . I REJECTED on hearing name of ginger bread but instantly he said "No problem sir SONY XPERIA MINI PRO its upgradeble with ICS 4.0.4 its got all the features this and that"

Some how i ended up buying Sony xperia mini pro Sk17i . 2-3 days i fell in love with sony after my many years after p910i and walkman550i . Even i belive sony is best alternative in ANDROID MARKET.
Its so well made and cool handset but at the moment the main issue was out of my reach . 6-7 days later i required to transfer a file in my office through bluetooth . I turned on bluetooth happily after few seconds i looked back to screen .
AND WHAT REBOOT LOOP WAS FORMED . it was like rebooting and restarting 2hrs 3 hrs until battery got dead.

Me -"No problem lets install Sony Update Service might be i might have messed with some virus or etc" . "I had Done it for apple may be its same for sony also RESTORING!" (YES IT WAS SAME HURRAY SONY IS ALSO GOOD DONE!)

Installed fresh firmware like other devices support repair firmware options , i somehow managed to install it again and phone started.

After two days was placing Bluetooth widget on screen . Clicked on bluetooth
REBOOT LOOP AGAIN FORMED ..... I WAS LIKE I BOUGHT NEW HANDSET IT MAY BE SOME HARDWARE ISSUE , NOW IT WILL BE REPAIRED OHH GOD! FEW DAYS OLD HANDSET GOING TO REPAIRS :smileysad:.

I searched net for issue on google found 100 threads with same issue in sony fourms where questions left unsaid and users left with issue . i mailed sony care support . They generated ticket for me and asked me to go out to local Service Center First .

I am a mid range service men having no time to go out . i am in office routine from morning 7am to 8 pm night . I had no time for this going out to service center with new phone and do all that hassel but just for i love my brands and phones i asked my BOSS to approve me leave with loss of my daily pay :smileysad:.

Bad Part-- I got there explained the issue they were like "i am a noob" that i am saying bug in ICS they laughing at me told me don,t make us understand its your ICS fault (its sony ICS not MIne i said) , But no problem it does not matters me what they said . All they can do was only restore it to GIngerBread OUT OF DATE O.S. I told them that update means fixed bugs etc and all why you don,t restore it to latest firwmare but they said no all we can do is restore to gingerbread as they had only got that . They gave back my phone with gingerbread on it which is stable and i had no issue with bluetooth . And they cleared its not hardware fault "even i told them same thats its problem in software not hardware bcause my bluetooth sending/receiving works on ginger bread without any issue".

But it does not have reliabilty of SONY AND THAT QUALITY OF SERVICE WHICH OTHER CAN PROVIDE .

Hard scrolling , no multiple mails , outdated OS , No latest Apps . But i will not boast at sony due to their service center acts . But i request them to look in matter carefully

I WANT TO ASK SONY

IS THIS THEY MAKE SK17i for

AND ITS NOT ISSUE WITH sk17i BUT MANY OTHER DEVICES IF THEY LOOK IN THREADS.

Had i wasted my 12500rs on SONY while i could get GINGERBREAD devices at much cheaper rates at DEC 2012 ?

Please reply back with something logical reasoning.

I am myself a ORACLE & ASP.NET Developer + a Data base admin so i understand issues of software a bit more well than other end users . I WANT MY ISSUE TO BE LOOKED OVER BY DEVELOPER SUPPORT ENGINEER who is well aware about it because i am tired to express this problems to nuts every where

STAYING WITH GINGER BREAD IS LIKE THROWING A CUSTOMER WITHOUT SERVICE SUPPORT .

now the phone is in warranty it could be updated for free but when warranty will expire then what how will i restore my phone bcause ur companion software gives Me I.C.S restore for free And your Service Center will give me GingerBread in rs 150+.

Kindly look into matter please please. Kindly Reply.

Thanks

Re: Xperia mini pro Sk17i ICS(4.0.4) / Bluetooth/Rebootloop-Bug/Issue

Johan — Mon, 11 Feb 2013 13:34:08 GMT

We haven't notice this as a problem in the ICS update for Xperia mini pro and I'm not able to replicate it. So I suggest that you try to update to ICS again and get back to me if you run into the same problem.

Re: Xperia mini pro Sk17i ICS(4.0.4) / Bluetooth/Rebootloop-Bug/Issue

Ankit_Sk17i — Mon, 11 Feb 2013 16:29:45 GMT

@Johan

Thanks For Replying Back
As u have stated me to reinstall it . I had reinstalled whole firmware 10 times using SUS & even Pc compaion too . On gingerbread my Phone Bluetooth works like charm . After updating to I.C.S Even after when i see first setup screen at first start if i click turn bluetooth on it comes in reboot loop , if it dont comes it comes after 1-2 hours or maximum a day . I really understand ur concern but if u are not aware about this issue then all i can do is upload you a full video or you should take a look at these threads where same issue is common . Some of them are official threads where you have told all of us to reinstalling it but i am very sorry to say that reinstalling it does not work at all and its not even a hardware issue then whats it ? Kindly look into the matter

http://forum.xda-developers.com/showthread.php?t=1411930

http://talk.sonymobile.com/thread/86158

http://talk.sonymobile.com/thread/96843

http://talk.sonymobile.com/thread/62547

http://mobility.forumsee.com/a/m/s/p12-9399-0192220--sony-xperia-arc-restart-loop-after-switching-bluetooth.html

Thanks .

Re: Xperia mini pro Sk17i ICS(4.0.4) / Bluetooth/Rebootloop-Bug/Issue

Johan — Tue, 12 Feb 2013 08:29:44 GMT

Could you please send me your details in a PM, and will forward this for investigation.

Make a relevant topic and include the following.

Name:

Phone nr:

E-mail:

Country:

Operator:

Product(s):

IMEI nr:

Build number:

Re: Xperia mini pro Sk17i ICS(4.0.4) / Bluetooth/Rebootloop-Bug/Issue

Ankit_Sk17i — Tue, 12 Feb 2013 08:49:46 GMT

Johan i had sent you all required details . Kindly check your PM . Wating for further Coordination

Thanks

Re: Xperia mini pro Sk17i ICS(4.0.4) / Bluetooth/Rebootloop-Bug/Issue

Ratty1 — Tue, 12 Feb 2013 10:17:10 GMT

Hi,

I think I ran into the same issue. I was able to obtain a log from the boot and posted it here : http://talk.sonymobile.com/message/409852#409852

By analysing the log, we can see some errors regarding bluetooth ...

Re: Xperia mini pro Sk17i ICS(4.0.4) / Bluetooth/Rebootloop-Bug/Issue

Ankit_Sk17i — Tue, 12 Feb 2013 10:23:47 GMT

Its sad to here , Safe Mode also not works for you.

I guess it was after fresh install when i activated in safe mode it worked for me but in clean boot mode it crashes its a serious issue and according to me and Service Center as they tested hardware is not a fault because it works in Ginger Bread .
I had searched a lot regarding this issue there is not even working root for our built (4.1.x.x587)
I want Sony To ensure us a fix for this soon or as soon as possible .
Some other victims of same update bugs

http://talk.sonymobile.com/message/403293#403293

http://talk.sonymobile.com/message/403146#403146

http://sony-ericsson.hosted.jivesoftware.com/thread/64307
http://mobility.forumsee.com/a/m/s/p12-9399-0192220--sony-xperia-arc-restart-loop-after-switching-bluetooth.html

Re: Xperia mini pro Sk17i ICS(4.0.4) / Bluetooth/Rebootloop-Bug/Issue

Ratty1 — Tue, 12 Feb 2013 10:34:32 GMT

My phone was not even rooted.. Even fastboot mode does not work... I think it is definetly bricked ...

Here is exactly wht happened on friday :

I exchanged some files over bluetooth, this went OK
In the evening I went to the restaurant.
When going back to the car I heard my phone compalining about low battery
I had 30 minutes drive to my home. During the drive my indash (Fiat Blue & Me) BT system did not find the phone. I assumed "Ho the battery is drained"
I came home, let the phone turned off and plugged it onto its charger.
Saturday morning, the led on the phone was lighting green.
I unplugged the charger wanted to turn the phone on, here starts my nightmare

I think there was a nasty combination of factors : fiel transfer, almost empty battery and connection to the indash BTsystem ....

I just tried fastboot mode, no luck the damn piece of crap is booting over and over ..

What is a real shame is that the phone warranty expired in december !

Re: Xperia mini pro Sk17i ICS(4.0.4) / Bluetooth/Rebootloop-Bug/Issue

Ankit_Sk17i — Tue, 12 Feb 2013 10:46:38 GMT

I hope a update must be released with all those fix otherwise sorry Sony . My phone has left 10 months of warranty . Many users had reported same issue and several bugs but no update yet . i GUESS as thir official site address that OUR DEVELOPERS WORK HARD TO KEEP OUR PHONE PERFORMANCE OPTIMISED . All we can do is just adress them issue in proper manner and Johan is already helping us by forwarding the same to there desired departments.
Thanks

Re: Xperia mini pro Sk17i ICS(4.0.4) / Bluetooth/Rebootloop-Bug/Issue

RajeshNethaniah — Fri, 15 Feb 2013 09:14:09 GMT

It's simply a Bluetooth Dead-Lock-Loop-Reboot. I've completely avoided using "Status switch" widget, especially due to this Bluetooth Nightmare/Daymare! I don't wanna do anymore experiments/research by turning ON the Bluetooth feature, even from Settings, to experience this Nightmare/Daymare again, as it's confimed that it's a Software Bug

Well, how about we try a 3rd Party Bluetooth app to turn ON the Bluetooth than the default one?

I was able to transfer files by turning ON the Bluetooth through X-plore app while sending/sharing the files via Bluetooth, and it did the job, but when turn ON the Bluetooth from "Status switch", Dead-Lock-Loop-Reboot starts till I repair my phone using PC Companion or Update Service.

Thank GOD, atleast Super Backup saves me by taking automatic/manual backup of Contacts,Call Logs,Calenders,Apps,Bookmarks,SMSes! So, though we accidentally turn ON Bluetooth, we don't have to worry about losing our important data.

However, I wish there was an hard-reset feature by which I can restore/repair my phone to factory settings, whenever this Nightmare/Daymare starts, than restoring/repairing it using PC Companion or Update Service

Hope Sony Development Team looks into this issue CAREFULLY to fix it ASAP :smileyblush:

Thanks & Regards!!

Re: Xperia mini pro Sk17i ICS(4.0.4) / Bluetooth/Rebootloop-Bug/Issue

Aj20001 — Fri, 15 Feb 2013 18:27:11 GMT

It seems like my xperia mini pro sk17i too have this issue. It too have been upgraded to ICS. I was developing a bluetooth based multiplayer game. I have found a way to reproduce this problem. Here's how.

1. Install this(http://www.mediafire.com/?0ubem7hwviqhbnx) bluetooth chat application on 2 mobile devices. I was using my Xperia Mini Pro SK17i and a Micromax A52.

2. I tried to pair both the devices from settings. In my case i wasn't able to pair the devices by selecting the pair option from the SK17i. It kept on showing "Pairing with Micromax A52..." . I turned off bluetooth in the SK17i then turned it on again. Then i tried to pair with the SK17i from the Micromax A52 which was successfull.

2.Start the chat application on both devices.

3.On the SK17i, bring up the menu of the app and select 'Connect a device - Insecure'. It showed an "Unable to connect" message after a few seconds. I tried to do the same thing again (menu->Connect a device - Insecure). Again the same outcome.

4.Now press the home button. Then goto settings and try to turn off bluetooth. It will show "turning off bluetooth" for sometime and then the screen fades out into black in a wierd way and phone gets restarted.

Once the phone has started up, if you go to the settings screen the bluetooth will be shown as 'off' . Now if you try to turn on the bluetooth the phone will restart in the same manner it did before except that the phone will not boot up successfully. First the SONY logo is shown then the xperia logo is shown for sometime followed by the screen fading out and the phone restarting and this keeps on happening.

However there were times when i was able to pair and connect both the devices successfully . But in 80% of the cases i couldn't and the reboot loop occured.

I noticed something else too. I faced the inability to turn off bluetooth on my Micromax A52 also, but rarely. If you attempt to turn off the bluetooth the phone reboots but the bluetooth can be successfully toggled on or off once the devices has restarted. I faced this problem with an android x86 image also, which i had installed on my PC. So it clearly looks like a problem with the android OS. The problem is a bit too worse in the case of SK17i.

I also tried using a widget to toggle the bluetooth state. It didn't work either. The same problem.

The only way recover from this reboot loop is to use Sony PC Companion and select 'Support zone'->'start'->'Phone software update'->'repair my phone'->'next'->'continue'->'accept data loss'->next

I hope this issue will get fixed up soon. Thanks.

Re: Xperia mini pro Sk17i ICS(4.0.4) / Bluetooth/Rebootloop-Bug/Issue

Ankit_Sk17i — Sat, 16 Feb 2013 03:36:47 GMT

On Whole Its a Bluetooth BUG . All we want to know is will there be any update ? Fix for this issue as 75% xperia mini pros are already out with expired warranty . There is no root even for built 4.1.b.0.587 .
Had any one face this same bluetooth issue with earlier ICS releases ?

Re: Xperia mini pro Sk17i ICS(4.0.4) / Bluetooth/Rebootloop-Bug/Issue

Ankit_Sk17i — Wed, 20 Feb 2013 10:20:19 GMT

Hello.
Any News Yet.

Re: Xperia mini pro Sk17i ICS(4.0.4) / Bluetooth/Rebootloop-Bug/Issue

diplubond — Thu, 21 Feb 2013 08:48:46 GMT

On last monday, I faced Bluetooth Dead-Lock-Loop-Reboot.

After trying many times I can able to turn of bluetooth, and then Repair phone through Sony PC Companion...

now today I faced same problem again...

My phone is not rooted...

When it turning on... Vibrating, thn then showing SONY logo... Then XPERIA logo... and after it a black screen... Then again SONY logo... and repeatitevely it occurs...

What's the solution for it .. .. ?????

Re: Xperia mini pro Sk17i ICS(4.0.4) / Bluetooth/Rebootloop-Bug/Issue

diplubond — Thu, 21 Feb 2013 08:51:39 GMT

me also facing the same problem...!!!

Re: Xperia mini pro Sk17i ICS(4.0.4) / Bluetooth/Rebootloop-Bug/Issue

Ankit_Sk17i — Thu, 21 Feb 2013 09:47:00 GMT

U r right i have same issue many handsets have same issue . i am posting here but still no answers from officials .
I guess no one is listening.

Re: Xperia mini pro Sk17i ICS(4.0.4) / Bluetooth/Rebootloop-Bug/Issue

diplubond — Thu, 21 Feb 2013 12:38:10 GMT

Ankit, most of cases Bluetooth-Reboot loop-BugIssue Happens in this february...

Re: Xperia mini pro Sk17i ICS(4.0.4) / Bluetooth/Rebootloop-Bug/Issue

Aj20001 — Fri, 22 Feb 2013 14:07:16 GMT

I downgraded to android 2.3.4 using this tutorial http://forum.xda-developers.com/showthread.php?t=1568792

Now everything looks alright. Haven't faced any bluetooth hangups yet

Re: Xperia mini pro Sk17i ICS(4.0.4) / Bluetooth/Rebootloop-Bug/Issue

Ankit_Sk17i — Tue, 26 Feb 2013 08:11:50 GMT

Few days back sony support had replied to my mail saying that they are dealing with this issue and soon the problem will be rectified .."thanks for telling us and all that formality" . But don,t know when atleast they should imply approximate time so that (we),(I) should not wave the hands off this handset and stay with it until its under warranty only 9 months left now.

Re: Xperia mini pro Sk17i ICS(4.0.4) / Bluetooth/Rebootloop-Bug/Issue

diplubond — Wed, 27 Feb 2013 03:53:47 GMT

Sony Service Center downgrade to me 2.3.4

Bt now there is an another problem...

after coming on battery status 25%, it's directly comes on 1% and instantly shutter down...!!!

Then, when i'm plug in the charger, it's not starting from zeroth position, on shutted down charging mode...

now my phone is not working bellow 25% battery status...!!!