topic Re: no 3G in XPERIA archive

no 3G

bras4real — Wed, 03 Apr 2013 20:11:42 GMT

I cannot connect 3g anymore, today at 1600 it just stopped working. if I select the 3g t-mobile option it confirms it registers with the Dutch T-mobile network but after that no app connects to the mobile internet. All the APN settings I verified with the operator seem ok

I have already hard reset the phone to factory twice and run the latest version software I am sure, the phone specifies that and PC companion also

does anyone have any ideas??

Re: no 3G

Uliwooly — Wed, 03 Apr 2013 20:15:21 GMT

1st do you have a data plan?

2nd make sure you have WCDMA preferred

3rd check the 3G coverage area with your carrier.

Re: no 3G

bras4real — Wed, 03 Apr 2013 20:23:54 GMT

1. yes

2. checked still the same

3. yes, i am in my neighbourhood where there is extensive coverage by t-mobile. the thing is everything has been working for over a month now upuntil today

should i check with the operator? seems the only option left?

Re: no 3G

Uliwooly — Wed, 03 Apr 2013 20:39:01 GMT

it might a faulty SIM card, get a brand new "MICRO" sim card, do not cut/trimmed a sim card.

Re: no 3G

bras4real — Wed, 03 Apr 2013 20:41:44 GMT

yes but I can make phone calls and haven t moved the sim card nor dopped the phone since i got it 1st of march

Re: no 3G

Uliwooly — Wed, 03 Apr 2013 20:45:38 GMT

I've seen similar issues were the SIM card do work to make calls and send sms but not mms nor data. it doesn't hurt to get a new MICRO sim card

Re: no 3G

bras4real — Wed, 03 Apr 2013 20:49:40 GMT

I have to go to the store anyways i am out of options now

Re: no 3G

Uliwooly — Wed, 03 Apr 2013 21:02:56 GMT

enter the APN settings manually but most likely its the SIM card also

uninstall any

taskiller

antivirus

battery apps

Re: no 3G

bras4real — Thu, 04 Apr 2013 14:50:57 GMT

i swapped the sim card the service attendant confirmed as well that can happen that the card malfunctions

it worked initially and android seemed to identify only a 3 g network to which it connected but when i started roaming through Amsterdam, settings reverted back to the the 2 g network. i can then manually change to 3g again, it then holds for about 5 minutes and then goes back to 2g

mad annoying i have no idea what to do now

Re: no 3G

bras4real — Thu, 04 Apr 2013 15:59:55 GMT

@uliwooly: would you reckon this is a software problem, a hardware problem or a network issue??

i have sent a query to t-mobile a specialist is investigating, but what that means if they can t find faults on their side, they are going to fault the phone meaning I have to swap the device probably

Re: no 3G

Uliwooly — Fri, 05 Apr 2013 04:39:15 GMT

it could be that the issue is indeed the phone, but wait for Tmobile to let you know of their findings

which apn settings are you using?

I had a similar issue with another Xperia and the issue was

the Authentication type and APN type