topic Re: Red light after update failed in XPERIA archive

Red light after update failed

thedarkarmadill — Mon, 07 Jan 2013 16:45:05 GMT

I have the LTE Ion and have had it for about 2 months, it has had alot of problems, freezing, intense lag, problems with facebook inside xperia, the list goes on... so i looked up fixes for said problems online, one solution recommended was to update the software using pc companion, which i tried, i set up the update and went to bed leaving it to do its thing, when i woke and checked on it, the computer said it encountered an error during the undate, the light was red on the phone (it was green when i left it) and it will not do anything at all, no power up, not even to the point of the sony logo as i have read others have found, is there anything that can be done?

Re: Red light after update failed

Sam — Tue, 08 Jan 2013 03:15:59 GMT

You can run a repair using the steps below with the handset turned off during the entire process to get the handset back up and running.

1. Before you start you have to download the PC Companion software from http://www.sonymobile.com/gb/tools/pc-companion/

and install it on your PC.

2. Once installed on your PC, double-click the PC Companion icon on your desktop to start the update.

Note! For some models you will be prompted to do a backup prior to the update and then restore.

3. Install and open PC Companion then select Support Zone.

4. Phone Software Update.

5. Start.

6. Repair Phone

7. Continue

8. Accept data removal

9. Next

10. Wait for prepare

11. Select Phone

12. Follow the connection steps

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Re: Red light after update failed

yousef — Tue, 08 Jan 2013 19:43:16 GMT

hello

i bought xperia ion before 2 weeks ,it has many problems as mentioned before from many users.

first: my ion screen flash each time i use the gallery and this happens every 20 sec. which become more if i multi select pictures for edit.also during start up which is increasd if facebook or macafee is installed.

2nd: many games are not working on it while the games which works it goes into resume each 30-60 sec. ( all r downloaded from sony recomended )

3ed: during using youtube or browser it stopped suddenly and goes back to home screan

4th: the flashing also happens during using the camera which also have bad zooming and quality when taking photos indor.

5th: the screan scratched easly

I did all the ways that had been advised to me from my local sony support de. but the problems persists,only improved a little.

I did factory reset,updating through pc comp.,and repair with no improvement.and i removed some of the pre-installed programs while i have less than30 new application.

Pleeeeeeese take our complaint seriously.

am using sonyericsson and then sony mobiles since 2005 and i bought more than 10 different mobiles i only faced problems with ion and xperia neo.