topic please help me problem with updating software in XPERIA archive https://community.sony.com.mk/t5/xperia-archive/please-help-me-problem-with-updating-software/m-p/3037488#M237886 <HTML><HEAD></HEAD><BODY><UL><LI><P>hello</P><P>i am facing a large problem</P><P>while updating my Xperia arcc S, using PC Companion,an error occurred and the update was incomplete.</P><P>the phone is off and i cant turn it on </P><P>its no more working</P><P>plzz help</P><P>thank you for your consideration</P></LI></UL></BODY></HTML> Sun, 06 Jan 2013 09:08:39 GMT azazaz 2013-01-06T09:08:39Z please help me problem with updating software https://community.sony.com.mk/t5/xperia-archive/please-help-me-problem-with-updating-software/m-p/3037488#M237886 <HTML><HEAD></HEAD><BODY><UL><LI><P>hello</P><P>i am facing a large problem</P><P>while updating my Xperia arcc S, using PC Companion,an error occurred and the update was incomplete.</P><P>the phone is off and i cant turn it on </P><P>its no more working</P><P>plzz help</P><P>thank you for your consideration</P></LI></UL></BODY></HTML> Sun, 06 Jan 2013 09:08:39 GMT https://community.sony.com.mk/t5/xperia-archive/please-help-me-problem-with-updating-software/m-p/3037488#M237886 azazaz 2013-01-06T09:08:39Z Re: please help me problem with updating software https://community.sony.com.mk/t5/xperia-archive/please-help-me-problem-with-updating-software/m-p/3037489#M237887 <HTML><HEAD></HEAD><BODY><P>You can run a repair with the phone powered off to resolve this:</P><P></P><P><SPAN>1. Before you start you have to download the PC Companion software from </SPAN><A class="jive-link-external-small" href="http://www.sonymobile.com/gb/tools/pc-companion/" rel="nofollow noopener noreferrer">http://www.sonymobile.com/gb/tools/pc-companion/</A></P><P>and install it on your PC.</P><P>2. Once installed on your PC, double-click the PC Companion icon on your desktop to start the update.</P><P>Note! For some models you will be prompted to do a backup prior to the update and then restore.</P><P>3. Install and open PC Companion then select Support Zone.</P><P>4. Phone Software Update.</P><P>5. Start.</P><P>6. Repair Phone</P><P>7. Continue</P><P>8. Accept data removal</P><P>9. Next</P><P>10. Wait for prepare</P><P>11. Select Phone</P><P>12. Follow the connection steps </P><P><EM style="background-color: #ffffff; font-family: Helvetica; font-size: 12px;"> </EM></P><P style="color: #686868;"><EM style="color: blue; font-size: 10pt; font-family: Arial, sans-serif;"> </EM></P><HR id="0" /><EM> </EM> <P></P><P style="color: #686868;"><EM><SPAN style="font-family: Arial, sans-serif; color: blue; font-size: 10pt;">What are your thoughts about this forum?</SPAN><SPAN style="font-family: Arial, sans-serif; color: #2aabe4; font-size: 10pt;"><SPAN style="color: #000000; font-family: Helvetica !important;"> </SPAN><SPAN style="color: blue; font-family: Helvetica !important;">Let us know by doing this short <EM style="color: #333333; font-size: 12px;"><EM style="font-family: Arial, sans-serif; color: #2aabe4; font-size: 10pt;"><A class="jive-link-external-small" href="http://surveys.opinion-8.com/SE/SF/en" style="color: #686868; text-decoration: initial; font-family: Helvetica !important;" rel="nofollow noopener noreferrer"><SPAN style="font-style: normal; color: #2aabe4;">survey</SPAN></A>.</EM></EM></SPAN></SPAN></EM></P><P></P></BODY></HTML> Mon, 07 Jan 2013 01:57:04 GMT https://community.sony.com.mk/t5/xperia-archive/please-help-me-problem-with-updating-software/m-p/3037489#M237887 Sam 2013-01-07T01:57:04Z