topic Re: Sony Xperia x10i replacement problem in XPERIA archive

Sony Xperia x10i replacement problem

atakanuygun_gma — Sat, 09 Mar 2013 14:06:01 GMT

Hi there

I bought experia x10i phone in February 2011. I used my phone one year with no problem. In August 2012 the phone alerted sim card error. It was under warranty. Then, I sent it to customer service in İstanbul, Turkey. But they said that it was an user fault. After 8 monthly of my effort to convicing them, they accepted that it was a device problem. They could'nt repair the phone and offered and sent me a xperia neo. Because of xperia neo's screen size 3.7" was smaller then xperia x10i 4" screen size, I've not accepted the neo.

Hovewer we are in March 2013, Sony customer service have not produced an acceptable solution yet. I am so dissappointed with Sony because customer service have been insisting that xperia neo is equivalant of xperia x10i. But they do not care that I had prefered x10i because of its large screen

I've tons of correspondences for this subject. Last one is "Service Request: 1-564623047".

Has anybody faced a same problem? Or any suggestion?

Thanks.

Re: Sony Xperia x10i replacement problem

Samuel1 — Mon, 25 Mar 2013 13:27:16 GMT

Unfortunately I don't think anyone here will be able to help you out actually. You need to sort this out with the local Xperia Support.

Re: Sony Xperia x10i replacement problem

atakanuygun_gma — Mon, 25 Mar 2013 19:07:57 GMT

I'm resuming correspondence with them but the fact is local support will not help me. They do not care customer satisfaction. I'm going to sue Sony in Turkey. And furthermore I will never buy any Sony electronics and mobile phone in Turkey.

Why does Sony obligate us to local support, isn't there another global solution and communication channel? I want to complain them, I need a solution.