topic Support problem_pathetic responce in XPERIA archive https://community.sony.com.mk/t5/xperia-archive/support-problem-pathetic-responce/m-p/3034778#M236011 <HTML><HEAD></HEAD><BODY><P>I ahve bought a tipo dual in the last week of Dec'12. it got some inherrent problem since i started using the phone. i have submitted my phone to sony service centre on 12/01/13. i was informed there is a problem in the mother board of the phone and will be replaced in 7-10 days.</P><P></P><P>after talking to service centre, toll free number and writting several e-mails to sony support, i have not got any information about the expected date of delivery of the phone to me. all they say is "it's under process, we will update you". </P><P></P><P>i beleive an organisation like sony should be having certain SLA for this kind of common prolems, and that should be communicated to the customer. I do accept that your stock may have certain forecasting limitations due to inconsistant number of incidents, but the expected date of delivery can be communicated as a routine practice in case of non availability of ready stocks.</P><P></P><P>the experiance with both the product and the quality of support is realy pathetic. </P></BODY></HTML> Sat, 02 Feb 2013 03:42:19 GMT Banzara 2013-02-02T03:42:19Z Support problem_pathetic responce https://community.sony.com.mk/t5/xperia-archive/support-problem-pathetic-responce/m-p/3034778#M236011 <HTML><HEAD></HEAD><BODY><P>I ahve bought a tipo dual in the last week of Dec'12. it got some inherrent problem since i started using the phone. i have submitted my phone to sony service centre on 12/01/13. i was informed there is a problem in the mother board of the phone and will be replaced in 7-10 days.</P><P></P><P>after talking to service centre, toll free number and writting several e-mails to sony support, i have not got any information about the expected date of delivery of the phone to me. all they say is "it's under process, we will update you". </P><P></P><P>i beleive an organisation like sony should be having certain SLA for this kind of common prolems, and that should be communicated to the customer. I do accept that your stock may have certain forecasting limitations due to inconsistant number of incidents, but the expected date of delivery can be communicated as a routine practice in case of non availability of ready stocks.</P><P></P><P>the experiance with both the product and the quality of support is realy pathetic. </P></BODY></HTML> Sat, 02 Feb 2013 03:42:19 GMT https://community.sony.com.mk/t5/xperia-archive/support-problem-pathetic-responce/m-p/3034778#M236011 Banzara 2013-02-02T03:42:19Z Re: Support problem_pathetic responce https://community.sony.com.mk/t5/xperia-archive/support-problem-pathetic-responce/m-p/3034779#M236012 <HTML><HEAD></HEAD><BODY><P>I'm sorry to hear. Please send me your details in a PM and I will forward this to responsible person for your market to have someone contact you about this.</P><P></P><P>Name:</P><P>Country:</P><P>Phone nr:</P><P>E-mail:</P><P>IMEI:</P><P>Work order nr:</P></BODY></HTML> Tue, 05 Feb 2013 11:17:16 GMT https://community.sony.com.mk/t5/xperia-archive/support-problem-pathetic-responce/m-p/3034779#M236012 Johan 2013-02-05T11:17:16Z