topic Re: Bad custumer service in XPERIA archive

Bad custumer service

JunXaos — Wed, 30 Jan 2013 02:41:07 GMT

I bought one and in less then 24 hours a dead pixel appear near the middle of the screen but the shop or sony doesn't want to do anything about it. I pay the same price as everybody, why should I have to accept the one with defect.

I really want to like this phone but Sony customer service is poor.

Re: Bad custumer service

Uliwooly — Wed, 30 Jan 2013 02:42:54 GMT

can you just return it to the store?

Re: Bad custumer service

JunXaos — Wed, 30 Jan 2013 02:47:23 GMT

I tried but they wont let me change and told me to contact sony about it.

Re: Bad custumer service

Uliwooly — Wed, 30 Jan 2013 02:49:04 GMT

that store doesn't have a return policy, not to exchange it but to return it (to get your money back)?

Re: Bad custumer service

JunXaos — Wed, 30 Jan 2013 03:01:15 GMT

Yeah I did ask for a refund since I was not happy with the product but nope they wont do that too. I called Sony and they pritty much said I have to live with it and wont help.

It's hard not to make a comparison but with other phones I could get help easily when there are problems with their hardware and not users fault.

Re: Bad custumer service

Uliwooly — Wed, 30 Jan 2013 03:16:42 GMT

check again, because here in the US the customer is always right and we have the better business bereau which protect us, customers, also check the store return policy.

http://www.bbb.org/us/

Re: Bad custumer service

JunXaos — Wed, 30 Jan 2013 03:29:44 GMT

I call them again and this time the person on the phone said they will send this case to the higher up and see what they can do about it, they will reply within a week.

I don't really have high hope when they contact me back. They already got my money I don't think they'll do anything about it.

This is my first Sony android phone and its leaving a bad impresstion. I have a PS Vita and even with lack of developer support I'm pritty happy with it. So I decided to buy a Sony phone too...

Thank you for your help uliwooly I hope my gut feeling is wrong and they will help me when they call back. Never had to go to so much trouble for something that could be easily fixed.

Edit: I'll post an update when they contact me.

Re: Bad custumer service

Uliwooly — Wed, 30 Jan 2013 03:40:56 GMT

is that the store or Sony?

Re: Bad custumer service

JunXaos — Wed, 30 Jan 2013 03:48:35 GMT

That was Sony. I've given up on the store they wont help and they just keep pointing to Sony.

Re: Bad custumer service

Uliwooly — Wed, 30 Jan 2013 03:53:02 GMT

I hope Sony does fix this, the Xperia V its not cheap and to have a faulty unit is ...

Re: Bad custumer service

JunXaos — Fri, 01 Feb 2013 08:09:30 GMT

Got to talk to them again and they said that Sony HQ replied and said no they will not do anything about it. I guess they have gotten away with this for a long time so they will keep taking the easy way out. There is also the SoD issue that I'm not even going to get into.

After some more complaint, the guy on the phone said "since you are not happy with the reply I will send this case to the HQ again". It's gona be another week he said.

Not sure if there is anything else I can do.