topic Re: Network problem with Sony tipo single SIM in XPERIA archive

Network problem with Sony tipo single SIM

suyashsm — Sun, 14 Apr 2013 03:09:50 GMT

I have Sony ST21i. - single SIM

Intermittenly i'm not reachable. I see full range on the phone but if somebody calls me they get message that mobile is switched off or busy

Also many times it takes a lot time to get the ring i.e. when the caller calls there is silence for about 15-10 seconds for sometime then the phone rings

I have checked this issue with network provider. they say no issue with SIM. there testing shows all okay. still i replaced/changed my SIM card to check but no luck. then i approched sony service center. after a week they reseted the software and gave the phone back with try now but no luck.

the problem is I see full range so i assume. phone should be ok but somebody not able to reach me. After restarting the phone it works okay. (or atleast i need to register it manually on the Network -- Even if my search mode is to Select Auto)

But really didn't get when i need to restart.

I think the phone suddenly forgets it's primary function to keep checking the network or if it's not there (i think this won't be the case every time), it should correctly shows that it's not there.

I use my phone at GSM only network mode so don't think phone is getting confused between 2G or 3G.

can Sony please check these and let me know if release a patch to help the phone redect the network automatically. I have tried using my old mobile(moto), it doesn't give this problem using same SIM card.

Re: Network problem with Sony tipo single SIM

mac_chiu — Sun, 14 Apr 2013 16:29:01 GMT

Me Too,

My PHONE is Xperia tipo dual ST21i2

我也有這個問題,都發生在開啟通話的那張sim卡

請sony儘快想辦法解決

I also have this problem,
Sony think of ways to solve this problem.

Re: Network problem with Sony tipo single SIM

Johan — Thu, 18 Apr 2013 09:30:04 GMT

I suggest that you try to run a software reinstall using SUS.

http://www.sonymobile.com/gb/tools/update-service/

If the problem still remains you should contact your local support team, to have the phone examined and fixed at an repair center.

http://www.sonymobile.com/global-en/support/contact-us/contact-info/

Re: Network problem with Sony tipo single SIM

vankatadim — Tue, 23 Apr 2013 20:37:22 GMT

I use Xperia Miro and a have the same problem. I tried with brand new SIM and software reinstall using SUS but the problem still remains.

Re: Network problem with Sony tipo single SIM

sanketmp — Sat, 04 May 2013 08:43:45 GMT

same prob. here with ST21i.

reseted software just few days back at sony service centre but prob. remains same.

SONY unable to solve the issue.

prob with handsfree too in ST21i. hear my own echo during call, sony centre person

told me that that is the prob with all xperia tipos.

SONY, please find some solution.

Re: Network problem with Sony tipo single SIM

morgangreene — Sat, 06 Jul 2013 11:32:38 GMT

Same problem here, cannot be a coincidence, Sony Tipo owners expect a valid solution from Sony!

Re: Network problem with Sony tipo single SIM

XperiaDown — Sat, 19 Oct 2013 15:39:20 GMT

Me too have same problem. Phone is still under warrantee and been repaired 3 times in last 11 months - motherboard replacement, calibration and software update. I am sure Sony has no clue what is the problem. Currently waiting for a response from <Sonyindia.care@ap.sony.com> for a week.

If I do not get a solution, I am taking this up with consumer forum. If others want to join they are welcome.

19-Oct-13

Re: Network problem with Sony tipo single SIM

jeev — Fri, 03 Jan 2014 16:32:51 GMT

Me too is facing the same Network Loss issue with t his hand set.It seems the Handset is suddenlt loosing the Network.

Re: Network problem with Sony tipo single SIM

Robert_H — Fri, 03 Jan 2014 17:19:14 GMT

@Johan speak about our problem up!When somebody post something the aswer is 2 stupid link for any problem!I want to see how you fix this problem with that link!I''m very disapointing!We buy the phone to use not keep in service sony!