topic Re: touch problems in XPERIA archive

touch problems

pradeeprk4 — Sun, 30 Dec 2012 02:20:47 GMT

From past few days my touch is not working as is worked before.

I have to tap and drag harder, and some times I have to touch 2-3 times for it to recognize.

Typing became very difficult.

Playing games ihas become impossible. My game gets over as soon as phone don't recognize touch once..(in games like temple run)

Is this a hardware issue?

anybody else facing this issue?

Re: touch problems

Uliwooly — Sun, 30 Dec 2012 04:39:19 GMT

test it with Service Menu

http://talk.sonymobile.com/thread/24534

is Sony spying on users in this forum?

http://talk.sonymobile.com/thread/60197

Don't forget to mark the Correct Answers & Helpful Answers

UNRELATED topic, if you have some time please check this thread

http://talk.sonymobile.com/message/244522#244522

Re: touch problems

Aimee — Wed, 02 Jan 2013 19:48:11 GMT

If you are still experiencing this issue, I'd recommend firstly trying a software repair through PC Companion and using the handset for a little while without restoring data. If the issue persists, it may need to be examined by an authorised engineer.

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Re: touch problems

Bardia — Mon, 07 Jan 2013 23:29:27 GMT

It's a common hardware issue in Xperia U but for some reason SONY don't wanna accept it.i have this problem for almost 6month,then SONY told me,i should pay to SONY's Service Center to fix it.because i didn't buy it from SONY Center !!! it has one year garanty but ... i hope you'll be more lucky than me

Re: touch problems

Bardia — Mon, 07 Jan 2013 23:54:59 GMT

Vote Here To tell SONY how many of us have this problem :

http://talk.sonymobile.com/polls/1333?pollSuccess=true#comment-6121

Re: touch problems

pradeeprk4 — Tue, 08 Jan 2013 02:04:42 GMT

Yes, it seems like a hard ware issue, because software repair didn't work. I tried twice.

I'll go give it in service center next week.

Re: touch problems

Kavi1212 — Tue, 08 Jan 2013 08:38:46 GMT

So,, it's a Hardware problem at the end the end

What I notice was that it happened after the arival of "COLD WEATHER" ( monsoon period in our country).

Can an official tell us realt cause for this ?? Is the device faulty or is this caused by WATER VAPOUR (HUMIDITY)?? O.o

(Aimee , Samuel ,Petter please help )

Re: touch problems

Bardia — Tue, 08 Jan 2013 10:11:35 GMT

yup
I heard about repairing process,they said it takes 1-2 month(s) to SONY Service Center get your phone back
Wish You Luck

Re: touch problems

Bardia — Tue, 08 Jan 2013 10:15:00 GMT

Yes,it's so clear ! they said it's a hardware problem but they didn't mention that what cause this ... I hope SONY tell us what's going on ... is it because of humidity or over warming or what ?! at least we should know what's cause the problem and is it "FIX for ever" in SONY Center or it maybe happens again ?!

Re: touch problems

xperiaU — Tue, 15 Jan 2013 17:25:13 GMT

Well my city is pretty dry & is located far away from the Sea.

The climate is good for humans, so it should be good for phones too!!!

So there is no question of our fault or our environment's fault.

IT IS TOTALLY SONY MOBILE'S FAULT!!! :smileyangry::smileyangry::smileyangry:

Especially since it became Sony Mobile by buying good old Ericsson.

I request you to create a thread detailing your problem & also please post the link as a comment in my thread here, so that people become aware as much as possible & avoid buying phones from this faulty company! Let us keep these threads always on top in this forum...:smileyinfo:

Also please vote in the poll created by Bardia...!

Re: touch problems

pradeeprk4 — Wed, 13 Feb 2013 17:57:32 GMT

Gave it in service centre and they replaced touch pannel, now it's working fine.

Re: touch problems

Bardia — Thu, 14 Mar 2013 21:35:47 GMT

Dude,did you fix your Phone ?! mine is still broken

Re: touch problems

xperiaU — Fri, 15 Mar 2013 12:19:15 GMT

Yeah got it replaced in 20 days!

But had to wait for 3 hours at the repair centre just to collect the phone.

The reason being a huge line for problems with many of the XPERIA line-ups including the pricy one's. But huge majority was for TIPO. All sorts of problems ranging from SPEAKER not working to TOUCH not working to CALL not loud to echo while CALL. I was just thanking GOD that I did not get those irritating problems. I met a man, he said that from the day he bought the phone (I dont remember much but I think it was XPERIA J, not sure), it was his 6th trip. Every time a new problem arose for him from the unskilled service centre people.

The person responsible for distributing the repaired phone was absent that day. So I was asking the person writing complaints online to send somebody to give my phone. But she was almost crying because all the people were venting their anger on her...

Some people even went inside to bring their boss for registering their complaint. So I took the oportunity & asked him to give my phone. After waiting for half an hour he handed me the phone. From the behaviour of those people & the huge no of complaints (I saw a guy taking the complaint paper with the no 37 at 11:00 in the morning, when the office opens at 10:00!!!) I think it was just the usual day for the repair centre people.

From that day I have killed 3 customers of Sony, including 1 of XPERIA Z. I told him to wait till Samsung Galaxy S4 was launched & now today he has decided to go with good old Sammy than with this buggy & trash quality manufacturer.

BTW how many days have your service guys taken?

Re: touch problems

Bardia — Fri, 10 May 2013 15:34:46 GMT

Wow,real Adventure !!! :smileygrin:
So You finally got your phone... My phone still theres,it has been almost 15 Days.They called me They can replace it's Touch Screen but I should pay 100$ for it,Because I didn't buy it from my country and SONY hasn't International Warranty Service !!! So,Yes,I killed more than 10 customers of SONY ! SONY Mobile Is so lame in Quality and Support.They didn't care about us,they just wanna sale,sale and sale !!!

I didn't care anymore,I wanna sale it and buy and iPad instead of it