Sony Mobile Replacement Policy

fun12892 — Sat, 29 Dec 2012 18:54:21 GMT

Hello.

A few months ago, I heard about the news that Sony Mobile announced about their device replacement policy. And I forgot where I obtained that information, but for sure it was spread in an Xperia ray Indonesia group on facebook. The policy tells that Sony Mobile will replace the xperia's machine (not the casing/backcover), if their device has not returned from the service center after one week. And as what I remember, Sony announced this new policy due to many complaints about users not getting their devices returned even after one month.

So I'd like to ask you, can I see some sort of a prove about this policy? Because I'd like to share this information with users of Xperia Community Indonesia on facebook. There's someone there who doesn't get his xperia device returned even after 2 weeks. And I'd like him to know about this.

Thank in advance.

Ivan, Indonesia

Re: Sony Mobile Replacement Policy

Uliwooly — Sat, 29 Dec 2012 19:52:37 GMT

I have never seen something like that, post the info if you find it

Re: Sony Mobile Replacement Policy

Johan — Tue, 15 Jan 2013 09:08:53 GMT

I suggest that you contact your local support team to get the latest info for your local market.

http://www.sonymobile.com/global-en/support/contact-us/contact-info/

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Sony Mobile Replacement Policy

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