topic MW1 streaming problem - stutter in XPERIA archive

MW1 streaming problem - stutter

CallAim — Mon, 25 Mar 2013 21:38:20 GMT

I bought my MW1 just the other day and been trying different ways to come up with a solution...

Problem; while streaming music from the phone (normal player or Spotify) the music gets chopped up in tiny tiny pieces (stutter) - last for a few seconds up till 20sek(?)... from time to time this repeats it self every 30 sek to 1 minute ((in which cases I freak out and turn it off or start listening to music I put on the memorycard)), but in periods it works ok for a longer time.

Other times the music just stop! ....and then continue again after a short period, and it has also disconnected with no reason.

I tried turn off/on + rebooting my phone, factory reset and so on....

It's reeeealy frustrating... been using MW600 before without issues.

Model: Smart Bluetooth Haedset MW1

Firmware: 0.1.E.1.4

Paired with: Samsung Galaxy Note II

Re: MW1 streaming problem - stutter

bueffel — Tue, 26 Mar 2013 08:59:21 GMT

It's the 0.1.E.1.4 FW Version. I have the same issues since upgrading to that version, and other customers report this problem with that FW Version on google store.

I use the headset with a sony phone and sony walkman software.Unpairing an re-paring solves the issue for a while sometimes. But it comes back.

I expect Sony to release a working firmware or a downgrade instruction version very soon, otherwise I have to return the headset to the dealyer for refund.

Sony, please give an official statement or do something to fix the problems with recent FW very soon. This is not acceptable.

Re: MW1 streaming problem - stutter

Dikkie — Tue, 26 Mar 2013 10:29:16 GMT

I got the same problem since the last firmware-upgrade (0.1.E.1.4)

I hope they'll fix this very soon, I can't barely listen to music anymore. It's very annoying!

Is it possible to downgrade the FW?

Re: MW1 streaming problem - stutter

CallAim — Tue, 26 Mar 2013 12:44:51 GMT

Soo.... it's not only me who have an issue.

I really hope for a quick answer, else I also have to return it to get a refund...

SONY - support guys - are you listening?!

Re: MW1 streaming problem - stutter

flipside — Tue, 26 Mar 2013 14:33:00 GMT

I have this issue as well , using the MWI with an HTC One X+

Re: MW1 streaming problem - stutter

Dikkie — Tue, 26 Mar 2013 14:40:59 GMT

If you read in play-store there is plenty comments about this issue since the last fw-update, so we're not alone..

Re: MW1 streaming problem - stutter

Dikkie — Tue, 26 Mar 2013 14:50:44 GMT

Ok, I just did a downgrade.

I made a factory Reset on the headset, downloaded "Update Services" and the program told me there was an update available, after the update was complete i'm back on 0.1.D.0.6!

Re: MW1 streaming problem - stutter

CallAim — Tue, 26 Mar 2013 15:28:03 GMT

IT WORKED!!

Now it's just testing and see if possibly ok.

"Update Services" is downloadable here: http://www.sonymobile.com/global-en/tools/update-service/

Re: MW1 streaming problem - stutter

bueffel — Tue, 26 Mar 2013 15:48:19 GMT

Thank you for that valuable hint, Dikkie ! It worked ! Just testing on my way home if everything's fine now....!

Lesson learned: never change a running system

Re: MW1 streaming problem - stutter

CallAim — Wed, 27 Mar 2013 09:56:45 GMT

It was possible to do a "downgrade" by performing following steps.

do a Factory reset on your MW1
download "Update services" to your computer link here
follow the instructions from "Update services"
it will tell you it has a new update - fw ver. 0.1.D.0.6
(it will later ask you to update to 0.1.E.1.4 - DON'T!!)

After this the music streaming seams to work OK, although... I can't access the "notification" except from when a new notification pops in through the "round" button (not in the menu), and it looks like the 25% of the battery disappears in a heartbeat after taken off the charger.

PLEASE Sony - review your update and fix the bugs.

Re: MW1 streaming problem - stutter

Rickard — Wed, 03 Apr 2013 12:45:24 GMT

We have escalated this problem internally. Also see this thread: http://talk.sonymobile.com/thread/112907.

Re: MW1 streaming problem - stutter

bueffel — Wed, 03 Apr 2013 14:10:19 GMT

Thank you for that information, Rickard. Good to know Sony is aware of the topic !

Re: MW1 streaming problem - stutter

CallAim — Thu, 11 Apr 2013 08:48:57 GMT

Dear Sony.

I just updated to the new firmware - 0.1.E.1.5 - and the problem presist!!

Problem; while streaming music from the phone

1st problem - the music stutter - last for a few seconds mostly.

2nd issue - the music just stop! ....and then continue again after a short period.

More of the 2nd issue now after update - the music just stops for a few seconds now and then...

Very VERY annoying!! - but I'm sure Sony working on it... any update on this topic Rickard?

Re: MW1 streaming problem - stutter

suze — Fri, 12 Apr 2013 08:11:24 GMT

I have only received my headset this week and initially it didn't appear to have the problem however it has now started to do the same but only with Spotify. I haven't used any other music streaming app - if you guys can suggest others for me to try out then I will give them a whirl too!

Weirdly it seemed to be worse on certain of spotify's channels than others but don't know whether that was because I was swapping between them when it started happening. Is it a buffering issue - not entirely sure of the technology. I have the latest software versions for both the phone app v1.1.26 and on my device 0.1.E.1.5. I have had the issue with both wifi and 3g - I did speed tests using both and I have great download speeds where I am so don't think this is the problem. I also tried swapping out the headphones in the bluetooth device but that did nothing to the stutter but did give me a much louder music experience.

I have listened to an audio book on Audible and didn't get the issue and I have listened to some music on the Walkman app and that had the odd tiny stutter. The other time I got a stutter is when I had moved a sufficient distance away from my phone that it was having a connection problem rather than the streaming stutter. I would also say that I have used the device as a radio and that seemed to work perfectly on a car journey.

I have tried the device mainly with my Xperia P but have also connected it to my son's Iphone 4s and my husbands Samsung Galaxy 3. Over the weekend when I can surgically remove them from their devices I will try streaming on their phones too just to confirm that the issue is not device based which judging from the feedback on the Play Store comments I don't think it is.

So that's my two cents worth. Obviously the powers that be at Sony are aware of the issue and hopefully will come up with a solution.

Re: MW1 streaming problem - stutter

corb06 — Sat, 13 Apr 2013 14:23:21 GMT

Bought this headset yesterday hoping that all early problems had been solved!

But I turned on the headset and got info about new firmware ( 0.1.E.1.5) available and did an update.

Holy shit! No playback works at all, everything stutters every 10 -30 sec. Either the music skips or goes quiet for a few seconds. This is during movie playback or music playback from my Galaxy S3.

Its impossible to listen to music with this headset and I cant believe Sony released this firmware that dont work at all.

I managed to do a sonyupdateservice and reset the headset to the earlier firmware (0.1.D.0.6).

Now the music and sound dont skip at all! However its anoying that the phone reminds me of a new firmware everytime I connect to headset.

Sony!: please fix this headset firmware ASAP! Its ridiculus that we have paid this much money for a product that dont even work with basic tasks as playback.

Re: MW1 streaming problem - stutter

MichaelKarnerfo — Fri, 26 Apr 2013 12:28:34 GMT

Had the same problem: severe stuttering/cut-outs. Factory reset didn't help. Had the problem since firmware version 0.1.E.1.4.

Got the advice from Sony Support to use the Update Service, and that worked beautifully. The Update Service did a downgrade so the headset now has version 0.1.D.0.6 and the stuttering stopped.

Re: MW1 streaming problem - stutter

Rickard — Fri, 26 Apr 2013 13:26:57 GMT

The problem will be fixed in the next update for MW1 but i don't have any date for release.

Until the next update is available i can only recommend that you downgrade the headset using Update Service.

Re: MW1 streaming problem - stutter

Floswen — Sun, 28 Apr 2013 09:18:45 GMT

Anyone with my problem? I havent acces to Sms and call log apps, though I can acces to my call log via the round button, and I cant manage to make text to speech to work.

These issues appart, my device works perfectly.

Check this thread : http://talk.sonymobile.com/thread/127086?tstart=0