topic Re: Urgent!!! - PCC "backup not compatible" in XPERIA archive

Urgent!!! - PCC "backup not compatible"

eloaark — Mon, 12 Nov 2012 19:28:54 GMT

I've just done a factory reset to make my ICS run more smoothly. Before that I successfully backed up all files relevant to me on PC Companion. However, AFTER the reset I am unable to restore the files!

When I plug my phone in and then click on 'backup and restore', there are no restore items at all in the list. As soon as I plug out my phone, though, I can view the file I restored! When I click it and then proceed to plug in my phone again, this message pops up:

What the hell is going on?! I really need to have at least my contacts restored asap...

I'd be very grateful if anyone could help me!

Re: Urgent!!! - PCC "backup not compatible"

eloaark — Mon, 12 Nov 2012 19:30:16 GMT

Sorry, the image didn't show in my first post for some reason

Re: Urgent!!! - PCC "backup not compatible"

Uliwooly — Mon, 12 Nov 2012 19:35:56 GMT

that's quite odd, did you flashed your phone (flashtool)?

on your PC access your gmail > contacts

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unrelated topic, if you have some time please check this thread

http://talk.sonymobile.com/message/244522#244522

Re: Urgent!!! - PCC "backup not compatible"

Uliwooly — Mon, 12 Nov 2012 19:36:24 GMT

for future reference

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

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unrelated topic, if you have some time please check this thread

http://talk.sonymobile.com/message/244522#244522

Re: Urgent!!! - PCC "backup not compatible"

eloaark — Mon, 12 Nov 2012 19:41:49 GMT

No, I got the official update through PCC. I have a UK Three branded phone with SI 1262-0723.

In my gmail account I only have my email contacts

Re: Urgent!!! - PCC "backup not compatible"

eloaark — Mon, 12 Nov 2012 19:46:16 GMT

I can access the .dbk file manually. Is there a way to insert it into my phone or at least read it? I have tried to rename it to a .zip file but it doesn't change the filetype... just adds a .zip to the title... -.-

Re: Urgent!!! - PCC "backup not compatible"

Uliwooly — Mon, 12 Nov 2012 19:51:28 GMT

http://filetonic.com/blog/2010/02/23/open-dbk-file/

http://www.dbkfile.com/

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unrelated topic, if you have some time please check this thread

http://talk.sonymobile.com/message/244522#244522

Re: Urgent!!! - PCC "backup not compatible"

Rado77 — Mon, 12 Nov 2012 20:31:03 GMT

But it's interesting problem...after backup and making Factory reset is restore not working...

Re: Urgent!!! - PCC "backup not compatible"

eloaark — Mon, 12 Nov 2012 20:31:34 GMT

I cannot view the file with 7zip or winzip and phoneminer doesn't work either...

Re: Urgent!!! - PCC "backup not compatible"

Uliwooly — Mon, 12 Nov 2012 20:34:03 GMT

indeed, I don't rely on it I rather use other alternatives.

Don't forget to mark the Correct Answers & Helpful Answers

unrelated topic, if you have some time please check this thread

http://talk.sonymobile.com/message/244522#244522

Re: Urgent!!! - PCC "backup not compatible"

eloaark — Mon, 12 Nov 2012 20:38:15 GMT

I can only assume the backup file is faulty and i've lost all my contacts

Re: Urgent!!! - PCC "backup not compatible"

Uliwooly — Mon, 12 Nov 2012 20:40:36 GMT

did you checked your gmail (on your computer)?

Re: Urgent!!! - PCC "backup not compatible"

eloaark — Mon, 12 Nov 2012 20:43:26 GMT

I've accessed my gmail account through my browser from my computer, yes! I don't have my phone contacts saved in my gmail account, only my email contacts.

Re: Urgent!!! - PCC "backup not compatible"

Uliwooly — Mon, 12 Nov 2012 20:49:40 GMT

once on gmail > click on contacts, your phone contacts aren't there?

Re: Urgent!!! - PCC "backup not compatible"

eloaark — Mon, 12 Nov 2012 20:52:39 GMT

No, just my email contacts. My phone contacts have never been there.

Re: Urgent!!! - PCC "backup not compatible"

Uliwooly — Mon, 12 Nov 2012 20:53:51 GMT

I'm sorry I'm out of ideas

Re: Urgent!!! - PCC "backup not compatible"

eloaark — Mon, 12 Nov 2012 20:54:53 GMT

thank you anyway!

Re: Urgent!!! - PCC "backup not compatible"

Rado77 — Mon, 12 Nov 2012 21:04:59 GMT

And what about your SIM card? Maybe there can be something...

Re: Urgent!!! - PCC "backup not compatible"

eloaark — Mon, 12 Nov 2012 21:05:50 GMT

No, I'd saved them all under 'Phone Contacts'

I've learned from this, at least -.-

Re: Urgent!!! - PCC "backup not compatible"

Uliwooly — Mon, 12 Nov 2012 23:16:40 GMT

don't forget to sync with Google