topic Re: Unfortunately, the process com.android.phone has stopped in XPERIA archive

Unfortunately, the process com.android.phone has stopped

spooky1 — Thu, 08 Nov 2012 15:31:34 GMT

Hi all, hope anyone can help me out. I recently upated my Sony Xperia S using Sony PC Companion software to 6.1.A.2.45 and since its been updated I keep getting an error every 5 seconds saying ''Unfortunately, the process com.android.phone has stopped'' making my phone completely unusable.

I have already done the following:

Factory Reset

Repair using PC Companion

No luck

Any other suggestion would be really appreciated.

Re: Unfortunately, the process com.android.phone has stopped

Michael-J — Thu, 08 Nov 2012 17:06:41 GMT

Sorry to hear of the issue that you've had, You may wish to try and run the phone through the Update Service program http://bit.ly/Jb00HG.. If you continue to have issues the phone would need to be examined, repair info can be requested from your local support team.

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Re: Unfortunately, the process com.android.phone has stopped

spooky1 — Thu, 08 Nov 2012 20:54:33 GMT

Thnx for the reply...but I managed to solve the issue by doing a manual install using Flashtool...and it worked (Phew!).

Re: Unfortunately, the process com.android.phone has stopped

noracs4sony — Sat, 01 Dec 2012 02:46:13 GMT

Hi, I am new user for EXPERIA Tipo Dual. I am frequently facing this error "Unfortunately, the process com.android.phone has stopped." during start an appl or receive call. It makes my phone restart the signal operator, but the phone device does not reboot.

I had tried many method by removing some game app and also do the factory restore, but seems the error still occure.

I found the above reply from Spooky for the "Flashtool" can you show me how can I flash my phone?

TQ, NORA

Re: Unfortunately, the process com.android.phone has stopped

hospina — Thu, 06 Dec 2012 21:56:26 GMT

Hi, I'm facing the same problem, randomly I'm having this problem com.android.phone has stopped, i dont know what to do. please Sony support help me,I have a sony xperia S, i'm so dissapointed because this kind of problems.

How can I solve this? thank you.

Re: Unfortunately, the process com.android.phone has stopped

Maxtaurian — Sat, 13 Sep 2014 10:08:19 GMT

hi, i recentlly switched to Xperia Z2. i was happy to have this beautiful set but i as soon i synced gmail & exchange mail, it started giving me trouble. Whenever i tried to access the call log or contacts, it crashed with following messages.

1. Unfortunately, the process com.android.phone has stopped

2. Unfortunately, the process com.android.acore has stopped

3. Unfortunately, contacts has stopped.

I tried everything, searched the net and found many people have similar problem but could not find any solution. i was suggested to clear cache, perform factory reset and online repair/update the software but problem remained as it is. I kept on trying and finally after two days continuous hit n trial, i am using my Sony Xperia Z2 with no error.

What i observed is that this phone might have limited space for contacts. Though i always sync my contacts with all email accounts on all sets and most of the mail accounts are having duplicate entries, but i never faced this problem. there were around 34K contacts in my address book. I performed following steps.

1. Synced my outlook and google contacts.

2. Google provides option "find & merge duplicate contacts" in contacts options. performed that.

3. Deleted all mail accounts from the device.

4. First activated gmail account with all Syncronization options ON such as Contacts, calendar, mail, tasks etc.

5. While activating Exchange email, i un-checked contacts syncronization(becuase i already have got updated contacts from

google.

My device is working absolutely fine and i did not face any problem again. My recommendation for Sony is:

1. Take care of phone book capacity issue in the next update.

2. Provide "Delete duplicate contacts" option in the next update

cheers

Re: Unfortunately, the process com.android.phone has stopped

ORION90 — Sun, 29 Nov 2015 03:59:56 GMT

HI Im Owen got me the new Sony M5 on the 24th Nove 2015 2days into my phone and I get a error unfortunatly process com .android.phone has stopped got it swapped as an OBF but again 2days into new phone same problem everything if fine but if I cant even mak a call than its no phone it hopeless. Im never gona recommend it since I also work for acellphone company no fixes for this accep losing my info apps just like before junk

Re: Unfortunately, the process com.android.phone has stopped

ORION90 — Sun, 29 Nov 2015 04:09:18 GMT

Also whem i run a diagnostic on the phone it gives my message phone app faulty contact sony so what to do now