topic Re: Does Sony Xperia support exist ???? in XPERIA archive

Does Sony Xperia support exist ????

Mastrouz — Tue, 20 Nov 2012 11:35:01 GMT

Hey, Johan, from Sony Xperia support... How is it that you and your colleagues disappear from the discussions here when you can't answer...? How useful are you if you only answer without really answering, and then don't give any update on the situations we all have here and there. Whenever we talk about bugs you can't help us to repair, you don't say anything...

It's now a known fact that the latest update for the Xperia Go is a big mistake (or a joke). So why isn't this a priority for the sony developpers ??? We all feel kind of abandonned. Which is hard to swallow after having spent 300€ in a phone... Which isn't that smart anymore, by the way...

Thanks for answering... or not !

Re: Does Sony Xperia support exist ????

gette — Tue, 20 Nov 2012 11:56:50 GMT

Good Question!!!

Mine phone is also again to the service center for reparation! (3th time)

but they only do a factory reset...

Mine new phone is now almost 2months old, and he's been for more then a month in the service center!!!

It didn't had a sony phone in years, and i regret it that i bought one! Mine next phone gonna be a samsung again!

Re: Does Sony Xperia support exist ????

skyfall — Tue, 20 Nov 2012 16:31:16 GMT

I've never worked for "Phony" before but I've worked with customer supports at "Asssus" dealing with computers, notebooks and netbooks.

Regarding your question my experience would say:

* Yes Sony support does exist, but they don't have access to their Sony developers they don't even have meetings together.

* Also the Sony support doesn't have access to their movers and deciders at the top because the top doesn't care about the Support department.

That's how big multinational Asian companies have operated the past 30 years. That's why Apple iPhone has been the one paving the path for the entire smartphone and computer industry and not some Asian based company like Samsung, Sony, Asus, etc. etc.

It's a number game for these big multinational companies!

* If 10% complains about a product then they will just ignore until they release a new product.

* They only act when there's a big manufacturing mistake affecting 90% of their product.

Mo money mo problems! - Notorious B.I.G.

http://www.youtube.com/watch?v=gUhRKVIjJtw

Re: Does Sony Xperia support exist ????

amarjit — Tue, 20 Nov 2012 17:17:52 GMT

sony support only replies to routine general question like providing links etc. Basically they are more like forwarding people who just forward you to same customer care website link. If you tell them about some bugs they will tell you a routine we will look into it, if you tell them any poor service related issues then they will forward you to customer addres link. So basically support is zero in term for solving issues or bugs

Re: Does Sony Xperia support exist ????

Johan — Thu, 22 Nov 2012 09:57:16 GMT

I'm sad to read this and I'm sorry if you feel this way about me and the Support Forum.

The purpose of this forum is mainly for other users to have a place to meet and help each other. My role here is to provide technical support as much as I can. But also report possible bugs and issues further into our organization. The forum is not an place for immediate solutions to all questions. For immediate support you should always contact your local support team.

I try to follow up on all threads I engage but please don't see my engagement in a thread as a take over. Many times I need to ask for more info, the OP replies but as said above this is an place for the users to meet and help each other too.

Re: Does Sony Xperia support exist ????

skyfall — Thu, 22 Nov 2012 17:27:21 GMT

Yeah, shame on you Mastrouz for not buying a user friendly Apple iPhone! :smileymischief:

You should know better than to buy a fragmented smartphone OS like Android which behaves differently depending on which manufacturer you choose like Samsung, HTC, Sony, LG or Motorola.

Re: Does Sony Xperia support exist ????

cako72 — Thu, 22 Nov 2012 17:43:12 GMT

The major problem as I see it is the lack of information. (If you don't count the phones, they are the REAL problem.)

No information about how the "solutions" For all that I know the dev team are sitting and counting their toes again and again...and again.......and again.....

Or, if there seem to be problems with batches of phones.....complete silence..... Oh, it is said that "we are working on it"....counts for nothing if that is the only information we are getting..

Also, the local support teams have been acting the exact same way, so I really don't see what difference it would make.

As for me, I have completely tierd of this, Sony is now in my "Big NO-NO" list of brands to avoid....