topic Re: Cannot complete Xperia sola ICS update.. Plz help in XPERIA archive

Cannot complete Xperia sola ICS update.. Plz help

Asish — Tue, 20 Nov 2012 11:28:11 GMT

I m trying to update my new xperia sola to android 4 through PC companion. After preparing for update the application is asking to switch off the phone and reconnect it by pressing volumn down key. I did the same but nothing is happening and update is not proceeding. Anybody plz help me to sort out this issue.. Is there any other way to do this update without using PC companion.. Pls suggest me

Re: Cannot complete Xperia sola ICS update.. Plz help

Sam — Wed, 21 Nov 2012 03:30:42 GMT

The most common cause of this not working is when you either powered it back on before connecting or were not holding the button down prior to connecting the phone.

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Re: Cannot complete Xperia sola ICS update.. Plz help

Uliwooly — Wed, 21 Nov 2012 04:19:11 GMT

how about SUS instead of PCC

Update Service (SUS)

http://www.sonymobile.com/gb/tools/update-service/

http://www-support-downloads.sonymobile.com/Software%20Downloads/Update_Service_Setup-2.11.12.5.exe

http://software.sonymobile.com/install_packs/Update_Service_Setup-2.12.12.41.exe

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

Re: Cannot complete Xperia sola ICS update.. Plz help

Asish — Wed, 21 Nov 2012 06:17:15 GMT

i did not powered it on and also was holding the volumn down button. I tried it many times but no luck. Also i noticed my camera key is not working now. When i press it focusing is happening but cannot take pictures. When i try to press on screen i can take pictures. Is this software problem? how can i resolve this. PLs help me

Re: Cannot complete Xperia sola ICS update.. Plz help

Asish — Wed, 21 Nov 2012 06:18:25 GMT

thanks for the reply i will try out this approach and let u know the feedback.

Re: Cannot complete Xperia sola ICS update.. Plz help

Asish — Thu, 22 Nov 2012 07:01:17 GMT

I tried SUS also but facing same problem. When i connect usb cable holding volumn down key nothing is happening & not able to proceed the update. I tried installing java also in my laptop still no luck. Any other requirements needed for this? Pls help me

Re: Cannot complete Xperia sola ICS update.. Plz help

Trubo_XL — Thu, 22 Nov 2012 07:30:23 GMT

Hi Asish, this is the weird part of sola...

Because you're not allowed to remove the battery, you can't really force it to go into the REAL download mode (you will only ended up to Charging)...

To FORCE it,

while the phone shows Charging status after you shut down,

hold the Off and Up Volume keys and don't let go until the phone vibrates 3 times (not 1 time) and the screen will off as well as the LED...

Retry the steps again by pressing Off and Down buttons the same time and hopefully Green LED shows up (but not the screen) and your computer begins to detect and install drivers for your phone...

*and please mark answers Helpful or Correct!

Regards,

Trubo

Re: Cannot complete Xperia sola ICS update.. Plz help

Asish — Thu, 22 Nov 2012 07:37:40 GMT

Thanks trubo for the reply.. i have 1 doubt. When do i need to press the volumn up key and off button? is it when we are asked to connect phone by pressing volumn down key after turning off the phone?

Re: Cannot complete Xperia sola ICS update.. Plz help

Trubo_XL — Thu, 22 Nov 2012 07:48:02 GMT

FUN FACT:

Though Sony said that you need to completely shut down the phone, that doesn't applies to sola as once it connected to the USB, the phone detected there's electrical supply and boots up itself and begins charging... (That's not even a complete SHUT DOWN!)

While connected to the USB (don't care what the SUS orders), please shut down the phone...

Next (still connected to USB), phone shows SONY logo and begins Charging...

At this point, hold the Off and Up Volume keys at the same time until 3 vibrations coming from the phone... :3

Regards,

Trubo

Re: Cannot complete Xperia sola ICS update.. Plz help

Asish — Thu, 22 Nov 2012 07:51:48 GMT

Thanks.. I will try this is today and let u know the feedback

Re: Cannot complete Xperia sola ICS update.. Plz help

Asish — Fri, 23 Nov 2012 06:51:42 GMT

Hi Trubo,

i tried the steps u mentioned still it is not working. When i hold the Off and Up Volume keys at the same time until 3 vibrations coming from the phone the phone got shut down. After that when i retried the steps again by pressing vloumn Down button again it shows charging and sony logo appears in screen. What will i do

Re: Cannot complete Xperia sola ICS update.. Plz help

Trubo_XL — Sat, 24 Nov 2012 11:01:20 GMT

Asish, does holding Off and Vol Down keys shows Red LED and then Green LED (screen blackens at both conditions) after the complete Shut Down?

Re: Cannot complete Xperia sola ICS update.. Plz help

Asish — Sat, 24 Nov 2012 16:06:56 GMT

yah it is showing red led and then green after dat it enters charging mode

Re: Cannot complete Xperia sola ICS update.. Plz help

Trubo_XL — Sun, 25 Nov 2012 11:07:48 GMT

Does the SUS shows any messages or any icon showing up in the Start Menu Taskbar (installing driver)?

Re: Cannot complete Xperia sola ICS update.. Plz help

Asish — Sun, 25 Nov 2012 12:31:54 GMT

no it s not showing anythng.. 2nd time when i try system is hanging and i hav to restart it

Re: Cannot complete Xperia sola ICS update.. Plz help

Trubo_XL — Sun, 25 Nov 2012 12:46:12 GMT

Can you upload the pictures?

Re: Cannot complete Xperia sola ICS update.. Plz help

Asish — Sun, 25 Nov 2012 12:47:08 GMT

what pictures u need??

Re: Cannot complete Xperia sola ICS update.. Plz help

Trubo_XL — Sun, 25 Nov 2012 12:53:55 GMT

PC Phone anything you think is handy...

But if this continues...
I think you should visit your nearest Sony Centre to help you with the update... 😕

Re: Cannot complete Xperia sola ICS update.. Plz help

Trubo_XL — Mon, 26 Nov 2012 03:06:16 GMT

Wait, what do you mean by "hanging"?

Is it the phone or the SUS or the PC?

If it's the phone, then you're on the go to update!

But if it's the SUS or PC, then I guess there's is nothing you can do about...

I heard SUS and PCC are getting updates...

Try updating and try both applications to update your phone...

Regards,

Trubo

Re: Cannot complete Xperia sola ICS update.. Plz help

Asish — Mon, 26 Nov 2012 06:12:03 GMT

Hi Trubo,

It is the PC which is getting hanged and i have to restart it. I m planning to try this update on some other PC