Home key is not intact and the Heat up problem

MJSD1 — Thu, 27 Dec 2012 17:39:14 GMT

Dear Sir/Madame;

Hope all is well with you!

My xperia S was bought last December 4, 2012. But I noticed that the Home key (at bottom of the screen) is not intact in the screen. Whenever I touches the home key it produces a creaking sounds which I thought is normal to all xperia phones. But when I inspect other phones, their Home key, as well as the Back and Menu Key is intact in the screen which produces a smooth touching experience.. Though it doesn't have a bad effect/malfunctions to my phone but it is still different with the standard xperia S phones. And I/we don't know if this will not be my problem in the future.

Another thing,my phone sometimes easily heats up even im just texting or calling which is not normal. Why? I'm bothered with this.

I salute the sony phones due to its high quality, trusted brands and its known care/due diligence in manufacturing phones, that's why I bought this xperia. In fact many of my colleagues wants to have the same phone as mine, but I don't want to end this with this kind of experience.

Question: Due to the fact that my xperia S was bought last December 4, 2012 in Saudi Arabia and the terms and conditions explicitly states that "This warranty is valid only in Saudi Arabia at MECL Service Center" can I still have a replacement as a remedy for this? If none, what should I gonna do? I really value my Sony Xperia S and I don't want to be dismayed by this kind of experience..

Thank you for your usual assistance and cooperation.

Thanks and regards,

MJSD

Re: Home key is not intact and the Heat up problem

Johan — Mon, 14 Jan 2013 07:23:40 GMT

I'm sorry to hear. I suggest that you contact your local support team to have your phone examined at an repair center.

http://www.sonymobile.com/global-en/support/contact-us/contact-info/

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Home key is not intact and the Heat up problem

Re: Home key is not intact and the Heat up problem