topic Re: Xperia V random freeze in standby in XPERIA archive

Xperia V random freeze in standby

ulrich_sorensen — Sun, 09 Dec 2012 08:54:45 GMT

Hi,

I got my Xperia V a couple of weeks ago and I am really pleased with it. I only have one problem which I do not know how to fix. Sometimes when the phone is in standby, I cannot turn it on again by pressing the power button. There is absolutely no response whenI do so. I can see the phone is still on because when I have a message, the LED is blinking. The only thing that works is taking out the battery and power it back up. I think it has happend to me 4 times over the past 2 weeks.

Is this a known issue to Sony and what should I do?

Best Regards,

Ulrich

Re: Xperia V random freeze in standby

Sam — Sun, 09 Dec 2012 23:49:22 GMT

It would be worth while running an update/repair to rule out a software issue:

1. Before you start you have to download the PC Companion software from http://www.sonymobile.com/gb/tools/pc-companion/

and install it on your PC.

2. Once installed on your PC, double-click the PC Companion icon on your desktop to start the update.

Note! For some models you will be prompted to do a backup prior to the update and then restore.

3. Install and open PC Companion then select Support Zone.

4. Phone Software Update.

5. Start.

6. Repair Phone

7. Continue

8. Accept data removal

9. Next

10. Wait for prepare

11. Select Phone

12. Follow the connection steps

What are your thoughts about this forum? Let us know by doing this short survey.

Re: Xperia V random freeze in standby

staffan80 — Mon, 10 Dec 2012 19:53:00 GMT

Hmm, This is not good!

I got my Experia V 4 days ago and this issue has happend to me twice! Först it happend yesterday. The device was totally onresponsive. I tried holding down the powerbutton hoping to restart the device but no response. Only removing the battery solved the problem.

Today it happend again. The green status-led was blinking but could not wake the device up. I tried to call the phone from a landline but it went straight to voicemail. I also tried accessing the phone from usb connection to pc but no response.

Please help to resolve this issue!

Firmware version: 9.0D0.484

Kind regards Staffan

Re: Xperia V random freeze in standby

ulrich_sorensen — Mon, 10 Dec 2012 20:05:22 GMT

Hi,

Thanks for your response.

Phone already has latest firmware version: 9.0D0.484.

Best Regards,

Ulrich

Re: Xperia V random freeze in standby

Johan — Tue, 11 Dec 2012 08:13:57 GMT

Could you please check if this happens when running in safe mode as well?

See this thread for instructions for how to boot into safe mode.

http://talk.sonymobile.com/message/154242#154242

If this doesn't happen running in safe mode it's probably some application that you have installed that's causing this.

If it still happens please send me your details in a PM, and will forward this for investigation.

Make a relevant topic and include the following.

Name:

Phone nr:

E-mail:

Country:

Operator:

Product(s):

IMEI nr:

Build number:

Re: Xperia V random freeze in standby

staffan80 — Wed, 12 Dec 2012 14:37:29 GMT

Thanks for support.

I saw that this issue has been confirm by other people on the swedroid forum. A new firmware has been released so i have now updated the phone to 9.0.1.D.0.10. It seems to respond better to the wakeup button now and i am crossing my finger that this release solves the wakeup problem.

One note: I could not update the phone by PC-companion, Nothing happend and i tried two diffrent PC:s.

I was able to update by this application:

http://sonymobile.com/gb/tools/update-service/

If i exclude this Bug, I am pleased with the device

Kind regards Staffan

Re: Xperia V random freeze in standby

PeterAJensen — Thu, 13 Dec 2012 07:11:14 GMT

Hi all

I have experience the same issue, my Xperia V also freezes. Often it's when the phone charges over night, and then in the morning I can see the LED is blinking, but I'm not able to call the display back to life, unless I pull out the battery:smileysad:. My phone is about 1 week old, I have see it 3 times. Yesterday after I have read this thread I updatede the phone to 9.0.1.D.0.10 but this morning I experienced the same problem:smileysad:.

Best Regards,

Peter

Re: Xperia V random freeze in standby

Johan — Thu, 13 Dec 2012 11:56:47 GMT

Please see me post above PeterAJensen and let me know if the problem remains and send me a PM in that case.

Re: Xperia V random freeze in standby

staffan80 — Mon, 17 Dec 2012 08:41:26 GMT

Hi again,

It seems that the new firmware did the trick on my device :smileyhappy:, Sins the upgrade a have not experience any sleep issues

Kind regards Staffan

Re: Xperia V random freeze in standby

Bobby1 — Wed, 19 Dec 2012 10:27:24 GMT

My Phone also freezes approx once a day. (night)

I have to remove battery to wake it up again.

In addition, my phone gets very hot when this happens.

got version 9.0.1.D.0.10 , and it still happens.

Sometimes it also reboots by itself.

I AM going to try the Safe Mode Answer, and give a feedback afterwards....

Bobby

Re: Xperia V random freeze in standby

Bobby1 — Wed, 19 Dec 2012 10:35:55 GMT

I cannot get into safemode, can anyone tell in a "dummy" way exactly how i do it?

And BTW, my battery was about 50% when the phone crashed last time, but when i rebooted it 10 min later, it was only 15%.....

Re: Xperia V random freeze in standby

PeterAJensen — Wed, 19 Dec 2012 18:15:36 GMT

Power off, Power on, press and hold volume down and power buttons durring the boot.

Re: Xperia V random freeze in standby

Bobby1 — Wed, 19 Dec 2012 18:53:42 GMT

thank you

Re: Xperia V random freeze in standby

Baffen — Thu, 20 Dec 2012 22:02:53 GMT

Hi, we have to add another Xperia V that ranomly hangs. Mine. It is only possible to reset by taking the battery out and put it back again. The hanging happens mostly when the phone is not activated for a long time, during nights and other occations not used. The phone is bought dec 3rd and it did hang 4 times the first week. after upgrading to 9.0.1.D.0.10 about a week ago it still hangs and now I have to say it hangs at least once a day (24h). I have tried Safe mode with same result and I have also tried the repair facilty with no success solving the problem.

Any other suggestions what to do? Is there a solution if I send the phone to service? I would like not to send the phone away since apart from the hanging it feels and performs perfectly.

Kind Regards

Bengt-Åke

Re: Xperia V random freeze in standby

Bobby1 — Thu, 20 Dec 2012 22:06:31 GMT

Now it happened again, it gets incredibly hot, and battery went from 32% to 15% in no time.

It has idled for an hour or so..

Re: Xperia V random freeze in standby

Johan — Fri, 21 Dec 2012 06:34:17 GMT

Baffen and Bobby, could you please send me a PM with you contact details and I will have someone contact you about this.

Re: Xperia V random freeze in standby

dnbal — Fri, 21 Dec 2012 09:12:44 GMT

Xperia V random re-boot.

Have had this very pleasing device for about a week. However noticing that when the display goes off the phone reboots.

How can I stop this from happening. HELP......

Thanks

Re: Xperia V random freeze in standby

Bobby1 — Tue, 25 Dec 2012 18:34:12 GMT

I can now confirm, it happens in safe mode also. Gets incredible hot in the upper half area.

once again the battery falls alot. from approx 40% to 12%.

Bobby

Re: Xperia V random freeze in standby

mulonin — Wed, 26 Dec 2012 11:04:50 GMT

I have the same problem: My Xperia V also sometimes turns off (respectively freeze with black screen) and can only be reactivated by putting out the battery and put it in again. No reaction by pressing the power button or touching the screen in this cases. Like "Buffen" und "Bobby" described, it mostly happened after a long time in stand by respectively in charging mode (for example after one night on the charger). I bought my Xperia V three weeks ago in Denmark. The bug happened around two times a week. Any solution meantime.

Re: Xperia V random freeze in standby

barflyer — Wed, 26 Dec 2012 20:04:55 GMT

Hello, I need to report yet another freeze-in-standby-problem. It usually happens during nighttime while my phone's out of use for many hours. Only way to get going again is to re-insert the batter. I assume the battery looses som power during this freeze as well as it is only about 90% charged when I wake up, even if it has been coupled to a charger for 7-8 hours. Running fw version 9.0.1.D.0.10. The phone was bought 20. dec in Oslo Norway. This is a serious joy-killer on an else absolutely wonderful phone...

Best regards

Morten