topic Awful customer support for Xperia X8 (Turkey) in XPERIA archive https://community.sony.com.mk/t5/xperia-archive/awful-customer-support-for-xperia-x8-turkey/m-p/2998796#M205780 <HTML><HEAD></HEAD><BODY><P>I'm writing from Turkey almost 1 year ago i bought an Xperia x8 (280 $) from a local official dealer everything was nice till 2 months ago. Suddenly device power went off w/o any visible reason. We sent the device to Sony customer support service with invoice and warranty paper.Almost 3 weks later they claim us an invoice of 450TL(which makes 250 $ almost) saying that they will send a new device and a report states that problem is due to wrong usage etc. We refused the claim invoice and send the device again for investigation so after a while a short report received saying that lock mechanisim inside charge plug close to mainboard was broken. From outside there is no even a scratch on the phone or on the charge plug,all charging was done with original accessory but most probably a design mistake leads to this problem. Later-on i saw smiliar claims regarding this phone from internet. I'm really dissapointed that Sony tries to cover their design&amp;/or manufacturing concern by accusing the customers. I regret not to buy a different brand and trying to prosecute them on the consumer court.</P></BODY></HTML> Thu, 15 Nov 2012 14:51:44 GMT kongar 2012-11-15T14:51:44Z Awful customer support for Xperia X8 (Turkey) https://community.sony.com.mk/t5/xperia-archive/awful-customer-support-for-xperia-x8-turkey/m-p/2998796#M205780 <HTML><HEAD></HEAD><BODY><P>I'm writing from Turkey almost 1 year ago i bought an Xperia x8 (280 $) from a local official dealer everything was nice till 2 months ago. Suddenly device power went off w/o any visible reason. We sent the device to Sony customer support service with invoice and warranty paper.Almost 3 weks later they claim us an invoice of 450TL(which makes 250 $ almost) saying that they will send a new device and a report states that problem is due to wrong usage etc. We refused the claim invoice and send the device again for investigation so after a while a short report received saying that lock mechanisim inside charge plug close to mainboard was broken. From outside there is no even a scratch on the phone or on the charge plug,all charging was done with original accessory but most probably a design mistake leads to this problem. Later-on i saw smiliar claims regarding this phone from internet. I'm really dissapointed that Sony tries to cover their design&amp;/or manufacturing concern by accusing the customers. I regret not to buy a different brand and trying to prosecute them on the consumer court.</P></BODY></HTML> Thu, 15 Nov 2012 14:51:44 GMT https://community.sony.com.mk/t5/xperia-archive/awful-customer-support-for-xperia-x8-turkey/m-p/2998796#M205780 kongar 2012-11-15T14:51:44Z Re: Awful customer support for Xperia X8 (Turkey) https://community.sony.com.mk/t5/xperia-archive/awful-customer-support-for-xperia-x8-turkey/m-p/2998797#M205781 <HTML><HEAD></HEAD><BODY><P>I'm sorry to hear about this but I suggest that you raise this with your local support team.</P><P><A class="loading" href="http://www.sonymobile.com/global-en/support/contact-us/contact-info/" title="http://www.sonymobile.com/global-en/support/contact-us/contact-info/" rel="nofollow noopener noreferrer">http://www.sonymobile.com/global-en/support/contact-us/contact-info/</A></P></BODY></HTML> Fri, 16 Nov 2012 10:02:41 GMT https://community.sony.com.mk/t5/xperia-archive/awful-customer-support-for-xperia-x8-turkey/m-p/2998797#M205781 Johan 2012-11-16T10:02:41Z