topic Re: TX hard brick :( in XPERIA archive

TX hard brick :(

iron3k — Wed, 05 Dec 2012 21:16:45 GMT

I have a SONY XPERIA TX phone from HK, and last night it stuck, and didn't respond to anything. I've pulled out the battery, and now phone wont turn on, won't charge. When I connect it to PC with no battery only red led flashes once, and after that PC recognizes an unknown device "qhsusb_dload" and can't find any drivers for it.

PCC or SEUS simply doesn't recognize phone connected. I've been told that it's hard brick, and I need to send it to repair. The problem is - I live in Israel, they have no such phone model, and local SONY Mobile supplier probably will not receive it for repair. Please advice how can I repair it, or where can I send it for repair.

Re: TX hard brick :(

Uliwooly — Thu, 06 Dec 2012 02:38:07 GMT

how did this happen? were you flashing your phone? custom ROM?

Don't forget to mark the Correct Answers & Helpful Answers

unrelated topic, if you have some time please check this thread

http://talk.sonymobile.com/message/244522#244522

Re: TX hard brick :(

Uliwooly — Thu, 06 Dec 2012 02:38:55 GMT

try this

connect your TX to a wall charger > press and hold volume up & power for 8 seconds > leave your phone charging for 30min to an hour > after 30min - 1hr try to turn it back on

Don't forget to mark the Correct Answers & Helpful Answers

unrelated topic, if you have some time please check this thread

http://talk.sonymobile.com/message/244522#244522

Re: TX hard brick :(

iron3k — Thu, 06 Dec 2012 07:58:44 GMT

Did nothing. It stuck with no response to any button, pulled the battery out, set it in and that's it. Dead

Re: TX hard brick :(

iron3k — Thu, 06 Dec 2012 10:53:09 GMT

No change...

Re: TX hard brick :(

Uliwooly — Thu, 06 Dec 2012 17:21:54 GMT

that's quite odd, take your phone to a sony repair center

Re: TX hard brick :(

iron3k — Thu, 06 Dec 2012 20:16:16 GMT

We dont have a repair center in Israel. Looks like sony has no support here at all, there is no phone number or adress in "contact us", nothing.
And HK support are really slow answering I'm stuck with $600 brick...

Re: TX hard brick :(

Uliwooly — Thu, 06 Dec 2012 20:59:15 GMT

does the LED turn on at all?

Re: TX hard brick :(

iron3k — Thu, 06 Dec 2012 21:09:50 GMT

Only when I connect it to charger with no battery, flashes red once.

Re: TX hard brick :(

Uliwooly — Thu, 06 Dec 2012 21:14:14 GMT

try this

remove the battery > press and hold the power button for 10 seconds > connect your phone to the wall charger w/o the battery > place the battery back on > let it charge for 30min > try to turn it on after 30min

Re: TX hard brick :(

iron3k — Fri, 07 Dec 2012 04:53:24 GMT

I've tried that. Same.

Re: TX hard brick :(

Uliwooly — Fri, 07 Dec 2012 05:07:56 GMT

try a different wall charger

is Sony spying on users in this forum?

http://talk.sonymobile.com/thread/60197

Re: TX hard brick :(

iron3k — Fri, 07 Dec 2012 18:42:49 GMT

Same

Re: TX hard brick :(

Uliwooly — Fri, 07 Dec 2012 18:44:39 GMT

I'm sorry but the only option would be a sony repair center

http://www.sonymobile.com/global-en/support/contact-us/

Re: TX hard brick :(

iron3k — Fri, 07 Dec 2012 18:50:24 GMT

Meanwhile, I've been pingponged by Oficial Sony-Mobile Support in Israel and in HK...
Answer from Israel support:

*** Please also note that this the Limited Warranty applicable for Sony Xperia device that have been purchased from Israel.

We suggest you to contact Hong Kong Customer support for further information via http://www.sonymobile.com/gb/support/contact-us/country/en_HK/ ***

Answer from HK support:
According to your inquiry, for Hong Kong market, to check whether the phone is official good or not, please provide the clear electronic format of the original invoice. We will check the related information of your phone via the purchase invoice. Please note that we do not take IMEI No. for reference. If your dealer is our authorized one, your phone will be deemed as Hong Kong official good.

I don't have HK invoice, phone from some seller on eBay... It's a month old phone.

Is thats that's way sony mobile support works? Great...

Re: TX hard brick :(

Uliwooly — Fri, 07 Dec 2012 19:23:00 GMT

what if you buy another battery or an external battery charger and see if that helps

Re: TX hard brick :(

iron3k — Thu, 25 Jul 2013 11:01:26 GMT

What a great support SONY! Half a year NO SINGLE RESPONCE!!!!!!!!!!!!!!!!!!! NO WARRANTY FOR NEW PHONE!!!!!!!!!!!