topic Re: No network available in XPERIA archive

No network available

suess1963 — Sun, 23 Dec 2012 08:10:15 GMT

I bought a used Xperia active last week. Since the first switch on, I cannot find any network inside my flat. The same SIM-card inside my old "Nokia" shows me a receiving strenght of 80percent. Even on the balcony, I have nothing, no net. The WLan connection is o.k. I bought the "active", because it´s the single one, which is useful, even if the touch is wet, so I really appreciate any help with this matter.

Otherwise, we will see us in the SAMSUNG forum, next time.

I updated it to Android version 4.0.4, without any success.

Thanks, Heinz

Re: No network available

Nabeel — Sun, 23 Dec 2012 11:28:20 GMT

You tried with different network modes ?

Settings > more >Mobile networks > network mode > Select Only GSM and see if your phone catches the signal

Test with Only WCDMA as well

Re: No network available

suess1963 — Sun, 23 Dec 2012 13:19:57 GMT

Hallo Nabeel, I tried all three different ways to connect my mobile. Also I changed it to manual search instead automatic. When I reach an area with network, then my mobile connects to Fonic properly. But even in my van i have no connection.

Re: No network available

Nabeel — Sun, 23 Dec 2012 17:46:48 GMT

Sounds a bit strange and appears to be a hardware issue

However go for a software repair to see if it improves the situation anyhow

________________________________________________________________

Backup everything as it will erase all data on phone (sms, contacts,apps)

Update/Repair your phone via PCC or SUS

PCC (PC COMPANION) – Repair your software with this .First do the setup without connecting your mobile to pc.(only connect when you are asked to).

Do it as follow >> PCC > SUPPORT ZONE> SOFTWARE UPDATE> REPAIR SOFTWARE (written with blue)

PC Companion http://www.sonymobile.com/global-en/tools/pc-companion/

SUS ( Sony Update Service) ... download and install it on pc and follow the on-screen instructions

http://www.sonymobile.com/global-en/tools/update-service/

________________________________________________________________

Re: No network available

suess1963 — Sun, 23 Dec 2012 20:32:24 GMT

I just updated my active again, but again it don´t works. Is there maybe a way, to go back to Android 2.3.4 ? Possibly it works with the lower version. Today I was driven approx 20km and lost the net four times....

Re: No network available

Nabeel — Mon, 24 Dec 2012 06:42:54 GMT

Surely there is a hardware problem with your phone.

Here is the way to revert to 2.3.4

{GUIDE} How to Install ICS ( Ice Cream Sandwich) on Xperia™ Smartphones, Root and Downgrade to Gingerbread

Re: No network available

suess1963 — Mon, 24 Dec 2012 07:58:15 GMT

Hallo Nabeel, thanks for your help, I will take a look where I can send back my little mobile for a possible repair. But one question, I have recognized that the "home" button at the bottom is without function. Do you know if the antenna is located at (around) the touch maybe, so it could be that something at the touch is destroyed and causes all the problems.

Re: No network available

suess1963 — Mon, 24 Dec 2012 09:59:33 GMT

Hallo Nabeel, thanks for your help one more time. Now I find the a cheap solution with an aditional antenna. I simply placed a thin wire at the brass antenna pin and after this I got three rows of four for the network receive.

The strange point is that it seems, the rabbet around the board is not used for anything ?

Have a silent christmastime and I wish you a happy New Year

Re: No network available

MEHRDAD — Mon, 24 Dec 2012 10:58:27 GMT

Dear Heinz,

I'got a similar but not exact problem as yours. (my phone looses network but finds it after turning off & on) , I just didn't get where did you put that wire exactlay? It may work for me too!

Regards

Mehrdad

Re: No network available

suess1963 — Mon, 24 Dec 2012 14:41:31 GMT

Hallo Mehrad, sorry my first pic really had not the most of infos :smileyblush:.

Please find another one here. Hope it helps a bit.

It really looks like, if Sony has forgotten something

Re: No network available

suess1963 — Mon, 24 Dec 2012 21:08:43 GMT

Dear all, simply forget all my written comments. I´ve seen a russian video, where an "active" will be dismanteled. There I´ve seen an additional cover which protects the mainboard against dust and moisture (and antennas are included I assume). :smileywink::smileyplain::smileyblush::smileyangry::smileysad:

The point is that I bought it used and the seller "forgot" something.

But in the meantime I learned a bit more about the technic of my mobile, not sooo bad.

Re: No network available

Nabeel — Sat, 29 Dec 2012 13:59:31 GMT

Oops, ofcourse sony phones come with antennae. As i said there was a hardware problem.

Anyways all aside

A very happy new year in advance

Re: No network available

suess1963 — Sat, 29 Dec 2012 18:34:46 GMT

I just trying to get all needed covers at the internet and my mobile gets better and better :smileylove:.

I wish you all the best and a happy new Year, too.

Thanks, one more time, Heinz

Re: No network available

suess1963 — Wed, 09 Jan 2013 15:59:03 GMT

Sorry to disturb one more time. Do somebody has an idea, where I can order the single middle cover (including all needed antennas). I bought a second (used)"active" mobile, but ....... without any cover. Before I buy more "actives" I want to try to get the cover as a spare in this way. Thanks for your help in advance.

regards, Heinz

Re: No network available

Nabeel — Mon, 14 Jan 2013 18:33:00 GMT

suess1963 Contact Sony in your country, They should help you with that

http://www.sonymobile.com/global-en/support/contact-us/