topic Re: Touch screen problem!?! in XPERIA archive

Touch screen problem!?!

anhhnd — Mon, 29 Oct 2012 16:53:42 GMT

Sometimes my phone's screen (included soft keys) miss the touch. But that's not a dead point as it worked already at later touches.

Did anyone get this problem?? i wonder if it's a software or hardware issues? and may i fix it?

When i wipe my finger from right to left, the test services showed some broken strokes like the attached image.

Re: Touch screen problem!?!

Smailchenko — Mon, 29 Oct 2012 17:46:36 GMT

I think it's a normal thing b'coz this is only a test of the touch screen , the same thing happens to my Xperia S

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Re: Touch screen problem!?!

anhhnd — Tue, 30 Oct 2012 03:43:22 GMT

Thank you. But I don't think so. It really matters when using the phone.

Especially, when playing Fruit Ninja, it's easy to recognize the touching problem. You slashed fruits already, but missed them.

I think it a manufacturing error

Sonians pls consider this issue

Re: Touch screen problem!?!

mukulsharma20_a — Tue, 30 Oct 2012 06:28:33 GMT

i had same problem.give it for repair.mine is still at service center

Re: Touch screen problem!?!

mukulsharma20_a — Tue, 30 Oct 2012 06:29:16 GMT

its not normal.its a mess while typing when u hav to touch single word multiple time to get it done.

Re: Touch screen problem!?!

anhhnd — Tue, 30 Oct 2012 07:04:28 GMT

Exactly!

Its very disconform. i found manys got this issue. If this is a popular error, then Sony should tell us somethin'. I was angry, just bought it 4 months ago >"<</p>

Thank you for answers. i didn't buy it from a Sony official retailer, so i will give it to the store that sold it to me. Wondering if they get it fixed of not??!!!!!! Bad sony

Re: Touch screen problem!?!

Cool_Gemini — Tue, 30 Oct 2012 07:24:29 GMT

I have the same problem too but I don't think giving my phone for repair in service center is worth.

This problem seems to be a common issue for Xperia ICS firmware...

Re: Touch screen problem!?!

Samuel1 — Tue, 30 Oct 2012 08:05:46 GMT

I would not say that this is a common issue. Some users have reported this earlier but it's just a fraction of all phones out there. To rule out software issues you should always try to repair/reset/update software in the phone at first. If the problem still persists after this, you have to send it in to a service center for repair since it might be related to hardware.

Re: Touch screen problem!?!

mukulsharma20_a — Tue, 30 Oct 2012 16:53:40 GMT

i gave it yesterday(monday).they asked me to call them on wed to confirm how much time will it take for repair.and don't give it anywhere else but official sony authorised service center.no matter where you buy it from its still an original sony product.giving it anywhere else might void your warranty.

Re: Touch screen problem!?!

mukulsharma20_a — Tue, 30 Oct 2012 16:55:14 GMT

it is not a ics problem.as service center degraded my phone to GB but still the problem was there.look on the forum there is some guy i dnt remeber who had same prob and got it repaired after getting installed new touch panel and pcb.so yeah its worth giving it to the center.

Re: Touch screen problem!?!

anhhnd — Tue, 30 Oct 2012 17:39:09 GMT

Thank guy! but i didn't buy it at sony official store; it means i didn't have the original warranty by sony, just that store's warranty. If i take my phone to the Sony service centre, they may charge a fee and other fixed costs poor me!

looking forward to your phone's repairing process, good luck!

Re: Touch screen problem!?!

dragpyre — Tue, 30 Oct 2012 17:43:39 GMT

Nope, your phone comes with a Sony warranty IN ADDITION to any warranty given by the retailer.

If you problem is covered under a warranty, then you will not receive any charges at a Sony Service Centre.

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Re: Touch screen problem!?!

anhhnd — Tue, 30 Oct 2012 17:54:51 GMT

My warranty's still available. So i just have to take the phone to SSC without any bill or warranty form or s.t ?

Re: Touch screen problem!?!

dragpyre — Tue, 30 Oct 2012 18:16:54 GMT

You will need proof of purchase (receipt, credit/debit card statement).

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Helpful Answers - 10 points

Re: Touch screen problem!?!

anhhnd — Wed, 31 Oct 2012 11:15:23 GMT

Sony offers a global warranty but my country (VietNam)

Re: Touch screen problem!?!

Arnab — Wed, 31 Oct 2012 11:30:14 GMT

the service centre may repair your phone or may keep it for 2-3 months and do nothing, depending on the level of service in vietnam, better is to just get to a store with a friend and get it done with payment.

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Re: Touch screen problem!?!

anhhnd — Wed, 31 Oct 2012 11:49:43 GMT

i do think so. better than give it to SSC without hope

what do you mean that "get to a store WITH A FRIEND"??

Re: Touch screen problem!?!

mukulsharma20_a — Wed, 31 Oct 2012 15:24:18 GMT

you are absolutely right!i gave my phone with the same issue two days ago.i called dem today to know d status.(they asked me to do so).Now they tell me that the problem is solved with the software repair.will check tomorrow.but m 110 %sure that its not solved.reason to say that:

dey did d SW repair last time i visited dem and said its working fine but when checked myself it wasn't.and m so angry wid d guy at SCC.he said that all phones are like this.can any of you tell me one phone that has to be touched three or more times to get things done that can be done with one single little touch.What's even more ridiculous is that he said you people just want to get new touch panel just coz its in warranty.yeah!we people r damn crazy sony to give our perfectly working phone in your SO BRILLIANT SERVICE CENTER,where they keep tha phone for 2 3 months and do nothing but waste our time and warranty peiod also!

Re: Touch screen problem!?!

anhhnd — Wed, 31 Oct 2012 16:17:09 GMT

omg! is it true, man?? is it SONY CUSTOMER SERVICES?

how much does the touching panel cost if in charged? do you know? i lost my hope

Sony supporters pls tell us this situation? Do we have to wait till the warranty expired, then give the phone for replacing the stupid touching panel with a payment???

Re: Touch screen problem!?!

Arnab — Wed, 31 Oct 2012 16:58:32 GMT

by taking the mobile to a shop with friend means like what slim did with his friend when the HTC center failed to repair his phone:

http://talk.sonymobile.com/message/297803#297803

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