topic Re: Tipo touchscreen problem in XPERIA archive

Tipo touchscreen problem

arjak — Wed, 03 Oct 2012 19:02:16 GMT

I got my tipo on 22nd September. But only today i noticed that the drag or hold on the touchscreen never works! Be it for deleting home screen icons or the design unlocker thing. Is this a common problem. Also i am from kolkata,India.And it seems like no sony service centera are in my city. What to do?

Re: Tipo touchscreen problem

Nabeel — Fri, 05 Oct 2012 19:03:30 GMT

Nopes, that isn't a common problem

Dial *#*#7378423#*#* in dialpad / phonepad > service tests > touchscreen > drag finger all over the screen and test it.

See how it works.

Upload the screenshot too

Re: Tipo touchscreen problem

drbalajipsy — Sun, 07 Oct 2012 07:27:37 GMT

This is a common problem. Many tech review sites are flooded with complaints about touchscreen. My two handsets had this problem and the third one does not.
I strongly suggest Sony should look into this issue at the qality control level and check the quality of the screen functions before they actively market this product any further.

Three tests I suggest are:
1) Try typing an sms. By individual key press. You may find that you have to tap a letter several times before it appears in the active box. By gesture input - which is an amzing thing to have on your smartphone - you can type very swiftly and it works well if the touchscreen is good.
2) Pattern unlock. I could not set up a pattern unlock in my first two handsets which I realised only after getting this third good handset - it is very easy to set a pattern and use the unlock feature. Smooth.
3) As you mentioned - touch and hold to get a green box and a vibration after which you can drag the shortcut around to any of the five homescreens or even drop in in the trash can at the bottom of the screen to delete it. Again - a finction that worked only in my third handset.

Re: Tipo touchscreen problem

Manas — Sun, 07 Oct 2012 13:17:07 GMT

I have same problem with my Xperia tipo purchased on 20 Sept... I tried everything including OS repair to solve this issue..:smileycry:

Re: Tipo touchscreen problem

vishgaurav — Sun, 07 Oct 2012 17:02:27 GMT

I have same problem with my Xperia tipo purchased on 2nd Oct.

Re: Tipo touchscreen problem

Samuel1 — Mon, 08 Oct 2012 10:48:04 GMT

I would not say this is a common issue. I also would like you all to follow Nabeel 's suggestion about testing the touch screen in the service menu and post your results. I will monitor this thread.

Re: Tipo touchscreen problem

Manas — Mon, 08 Oct 2012 16:01:20 GMT

I have seen many posts of Tipo touch screen problem. I had too. Went to service centre and installed touch screen caliberation. It started working fine. I am advising the same for all. I hope Sony will release this patch for public or as an update. Kindly do something immediatly before people start hate tipo. Thank you sony.....

Re: Tipo touchscreen problem

anshumaan — Mon, 08 Oct 2012 16:02:41 GMT

Dear Support,

I would request you to do your homework before saying this is not a common problem! Watch any of the dozen reviews on youtube of your product and you'll realise people have a reason to complain. I hope I had seen the reviews before I trusted Sony and bought such a piece of crap.

I am utterly dissapointed in this product and feel cheated. I also learnt this morning that the Sony customer care in my town has shut down. Therefore, I have not been able to report it either.

I have tried what the moderator Nabeel has suggested, and you will be embarrased if I upload the results. Is it possible for me to return this brand new phone back to Sony and perhaps save some of my wasted money?

Suggestion: Call the entire range back and remedy the problem instead of denying it; it is earning your brand a lot of bad reputation.

Re: Tipo touchscreen problem

Bharathisankar — Mon, 08 Oct 2012 16:11:40 GMT

I bought this phone yesterday.. Ran well only yesterday.. this touch screen drag seems to have started today itself!! Should I get it exchanged? Or.. is there an alternative?

PS- Tried what Nabeel said.. Dint turn quite as well as his screenshot..

Re: Tipo touchscreen problem

Manas — Mon, 08 Oct 2012 16:20:56 GMT

Hi, I am not sure about exchange of phone. But this problem can be fixed by a sony mobile service centre in 5 mins.

Re: Tipo touchscreen problem

anshumaan — Mon, 08 Oct 2012 16:23:28 GMT

Dude give it back to your dealer and tell him you have changed your mind and want another model, till you still have time. I bought it a little while ago and took a while before getting back to my dealer, and now I am stuck. And these people here at Sony are not even trying to help! They are simply denying there is a problem.

I suggest you wait until tomorrow afternoon. If our concerns are taken seriously, we shall have a satisfactory reply here. Else, save yourself!

Re: Tipo touchscreen problem

arjak — Mon, 08 Oct 2012 17:55:09 GMT

Is this for real?

Can anyone confirm?

Also,my results with the service tests are nowhere close to that of Nabeel's. When drawing a line only half of that is sensed most of the times. But the problem is not restricted to any part of the screen. Its just random.

Re: Tipo touchscreen problem

arjak — Mon, 08 Oct 2012 17:57:32 GMT

I was refering to the calibration done at sony service centr.

Re: Tipo touchscreen problem

rck_mahesh — Tue, 09 Oct 2012 12:32:16 GMT

Hello nabeel

heres the touchscreen test that i carried out and i drew almost the same as u explained in ur post

Here you see the first image is a box and my name in middle"Mahesh" but it went the worse way it could

and second one

is just full lenght horizontal and vertical lines but got only broken ones, and there are 2 lines missing completly in the bottom

So my question is when lot of people complaing of the same problem what kind of solution is sony going to bring for us?

Re: Tipo touchscreen problem

rck_mahesh — Tue, 09 Oct 2012 12:34:21 GMT

Help us Samuel , I am facing this problem in my second mobile that is replaced for the one which had the same problem.

Re: Tipo touchscreen problem

arjak — Tue, 09 Oct 2012 14:49:24 GMT

hey,just returned from Sony service centre with my touch screen as smooth as butter!

Update your phone S/W at sony service centre.

Re: Tipo touchscreen problem

Nabeel — Tue, 09 Oct 2012 16:02:30 GMT

All users with abnormal results should get their phone examined at service center

Others should try a software repair

________________________________________________________________

Backup everything as it will erase all data on phone (sms, contacts,apps)

Update/Repair your phone via PCC or SUS

PCC (PC COMPANION) – Repair your software with this .First do the setup without connecting your mobile to pc.(only connect when you are asked to).

Do it as follow >> PCC > SUPPORT ZONE> SOFTWARE UPDATE> REPAIR SOFTWARE (written with blue)

PC Companion http://www.sonymobile.com/global-en/tools/pc-companion/

SUS ( Sony Update Service) ... download and install it on pc and follow the on-screen instructions

http://www.sonymobile.com/global-en/tools/update-service/

________________________________________________________________

Re: Tipo touchscreen problem

Akraprovik — Tue, 09 Oct 2012 20:47:22 GMT

I've done what you said and still Naabel malfunctioning, have if sony pulls a patch to correct the bug because it is a good phone. will be cheaper to fix the patch all phones ....

Re: Tipo touchscreen problem

anshumaanb — Wed, 10 Oct 2012 01:17:56 GMT

okay i have tried the software update using PCC and completed the update but no improvement at all!

Also, my city does not have a Sony Service Centre. I will have to travel more than a 100 kms to get to one! So please try updating the software online itself. Atleast give us the touch calibration software spoken about in this post, perhaps a s

And please hurry up, this is very frustrating!!

Re: Tipo touchscreen problem

rck_mahesh — Wed, 10 Oct 2012 03:32:22 GMT

anushumaanb : I am too with u...