topic Re: Voice call quality problem with bluetooth hf in XPERIA archive

Voice call quality problem with bluetooth hf

androidgo — Sun, 16 Sep 2012 17:30:19 GMT

Can anyone help me on voice call quality problem with bluetooth hf and Xperia Go? My voice quality (what people who i am calling hear) is good in silent condition like indoor but if I have to increase amplitude of my speak, my voice gets distorted, like "overdrived". It makes that my hf is almost unusable in outdoor.

I have tried 3 different bluetoot hf: Jabra Extreme2, Sony Ericsson VH410 and Nokia Bh-200. Same problem with all tree ones. And those work ok with my another phone. Maybe it's somethink to do with microfone intensity control?

I want to know is this common problem for Xtreme Go with fw 6.0.B.3.184 or is there somethink wrong with my phone? I haven't tried hard reset yet, only rebooted many times.

Re: Voice call quality problem with bluetooth hf

Petter — Mon, 17 Sep 2012 08:22:51 GMT

Thanks for posting and welcome to the forum!

Does this only occur when you use a bt headset? Never when using the "normal" speaker and mic?

Does it happened when using a wired headset?

Try it out and let me know!

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Re: Voice call quality problem with bluetooth hf

androidgo — Mon, 17 Sep 2012 09:54:03 GMT

Thanks:smileyhappy:

Problem not occur with "normal" speaker and mic. Also I tried with wired headset and voice quality was excellent.

The problem occur only with bluetooth handsfree on with "uplink" (from me to peaple who i am calling) direction. Another direction is allways good.

Re: Voice call quality problem with bluetooth hf

androidgo — Thu, 27 Sep 2012 13:44:45 GMT

Is it true that no one has the same problem?

Today I tested with another Xperia Go in local store and noticed same distorted sound.

It's easy to test this with Bluetooth Mic Test apk, available in Google Play.

Again, with any other phone my bluetooth hf works fine but with Xperia Go i can't use bt hf because people do not always hear what i say.:smileysad:

Re: Voice call quality problem with bluetooth hf

Riggwelter — Fri, 12 Oct 2012 13:08:34 GMT

It isn't only you. I am experiencing the same problem. My wife refuses to talk to me now when I am using the bluetooth headset as the quality of sound that she hears is unacceptably disorted. How she describes it would fit with your over driven description. She says it sounds like a parrot squaking down the phone as loud as possible. I have no problems hearing her, however I do have problems hearing when using the handset. But this may be a physical product problem I think.

Re: Voice call quality problem with bluetooth hf

androidgo — Sat, 13 Oct 2012 16:25:59 GMT

I'm waiting the ICS update if it would help. If not I will send the phone to a service center.

What radio baseband you have? I have U8500-49020604-R1G_EC14

It's frustrating that I can not use the bluetooth headset as before when i used it always.

Re: Voice call quality problem with bluetooth hf

gerry_delacruz — Sun, 14 Oct 2012 05:46:55 GMT

you can try to repair your android os. us pc companion to do this. make sure you also have a good backup of your files and others important to your phone.

Re: Voice call quality problem with bluetooth hf

androidgo — Sun, 14 Oct 2012 05:56:07 GMT

I've already tried repair but it did not help.

Re: Voice call quality problem with bluetooth hf

androidgo — Sun, 21 Oct 2012 14:54:06 GMT

people have similar problems with Xperia U:

http://talk.sonymobile.com/message/290707#290707

http://talk.sonymobile.com/message/290709#290709

Re: Voice call quality problem with bluetooth hf

whamoud — Sun, 21 Oct 2012 18:47:58 GMT

@ Support team,

Have you reported this issue to the developers? Is anybody working on it? or you are just waiting for the complains number to reach a specific target first!!??

I don't think Bluetooth is a cutting age technology for a name like Sony. especially the 2.1 version.

Thank you and apologizes if i was too direct.

Re: Voice call quality problem with bluetooth hf

androidgo — Mon, 22 Oct 2012 05:00:51 GMT

I've been waiting for the ICS update if it would fix this but I bored to wait update.

Today I lost my hope that ICS will help because den1740 reported in another thread the problem persists despite this update..

What would you suggest the next step? How to contact developers?

Edit: he has the same problem with bluetooth (and another problem with phone speaker): http://talk.sonymobile.com/thread/54678

Re: Voice call quality problem with bluetooth hf

androidgo — Mon, 22 Oct 2012 16:03:01 GMT

Updated to ICS and still same issue

Now wifi stopped working. It shows only "turning on Wi-Fi" but not turning on...

Edit: After factory reset wifi works again!

Message was edited by: androidgo

Re: Voice call quality problem with bluetooth hf

androidgo — Tue, 23 Oct 2012 11:50:33 GMT

Talking to myself but let's try it another way. Can anyone recommend a BT hf that works with Xperia Go. You use it on a daily and you are satisfied with the quality?

Re: Voice call quality problem with bluetooth hf

whamoud — Thu, 25 Oct 2012 08:14:02 GMT

Am sorry but I though the support team are thinking about something for us, but obviously they are NOT…I don’t think I have anything to share here as I do have the same issue with my handset, and now am looking for some acceptable deal to trade it with Samsung Galaxy S Advanced since I have tested it on my headset and it worked as charm with an excellent voice quality, it seems like Bluetooth is a far more advanced technology to be handled from a new company like Sony

But you still can go to some cellphones accessories shop with your Xperia, and if the salesclerk was kind enough he will let you test the “Unique compatibility factor” for your “state of the art” Xperia before you buy.

The moral here is: you get what you pay for…

Good luck!

Re: Voice call quality problem with bluetooth hf

Deva — Thu, 14 Nov 2013 11:05:37 GMT

Even I am facing the same kind of problem. The call quality in BW hs is awesome in indoor, but lot of noise distortion in out doors.

I have tried in my Sony Xperica C with Paltronics Voyager Legend, Samsung HM 1700, Nokia BH-111