topic Re: Touch screen problem in XPERIA archive

Touch screen problem

sriniramki — Thu, 13 Sep 2012 15:11:15 GMT

Hi Sony Support Team,

Last couple of days, I am facing touch screen problem, there is lag in touch response, I can clearly see when I type keyboard while messaging, and very clearly while playing temple run. Also when I tested the touch screen, I can see at some areas there is no response, I will very soon attach the screen.

Please help me in resolving this, does any one facing this problem? Do I need to replace my phone? after network problem now this, feeling sick.

~Ramki

Re: Touch screen problem

Bardia — Fri, 14 Sep 2012 01:34:05 GMT

I said already in other thread : http://talk.sonymobile.com/message/281343#281343

but nobody cares.It's not about updating or Repairing !!! it happend suddenly !!! Sometimes it fix after shutting down the phone but sometimes it remains for hours !!! so i ask SONY Supports team,don't request us to repairng with SUS or PCC , I already did it !!!

Re: Touch screen problem

sriniramki — Fri, 14 Sep 2012 04:42:49 GMT

Hi Bardia,

Even I repaired the phone using pc companion, but no use.

Next thing is I need to replace this mobile.

it is so irritating when the touch doesn't respond

Re: Touch screen problem

sriniramki — Fri, 14 Sep 2012 06:02:28 GMT

The places marked in red circles are non reponsive regions, also other place I cannot say it works smooth, but there is lag in response that I have to strike couple of times to draw the lines.

Re: Touch screen problem

Petter — Fri, 14 Sep 2012 09:09:35 GMT

If a repair of the phone's software didn't sort it our I'd recommend you to hand your phone in to one of our service shops for fix.

For info of how to easiest proceed I'd recommend you to contact your local Sony Mobile support for further info. You can find contact info on the link below.

http://www.sonymobile.com/gb/support/contact-us/

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Re: Touch screen problem

MarlonUk1 — Fri, 14 Sep 2012 09:13:14 GMT

unfortunately this looks like a hardware problem, try sending your phone to a local sony service center. www.sonymobile.com/global-en/support/contact-us/

Re: Touch screen problem

mukulsharma20_a — Sun, 28 Oct 2012 13:54:51 GMT

same prob of lags,gonna go service center tomorrow to give it for repair.lets see when they will return it

Re: Touch screen problem

sriniramki — Tue, 13 Nov 2012 17:18:27 GMT

I got my phone serviced, luckily I got it with in hours, they say the firmware for the touch got corrupted so they reinstalled the firmware. Now it is working great.

Thanks Sony for the quick service. , but i spent almost 300 rs in travel to get my free service

Aslo FYI guys, service center guys adviced me not to install ICS to my xperia U, since there are lot of bugs.

Re: Touch screen problem

jatinrungta — Tue, 13 Nov 2012 17:23:24 GMT

lucky guy. That service center to provide free of cost. VERY RARE

Re: Touch screen problem

sriniramki — Tue, 13 Nov 2012 17:42:55 GMT

My phone is still under warrenty boss !!

Re: Touch screen problem

jatinrungta — Wed, 14 Nov 2012 05:59:08 GMT

Man I believe here nearly everybodys phone is under warranty. (UNTIL THEY MESSED WITH IT ,DONATED IT OR LET THEIR DOG BITE IT AND ..........) but still many complain about the service centers,

Please Mark

Correct Answers
Helpful Answers

Re: Touch screen problem

Bardia — Tue, 08 Jan 2013 10:37:04 GMT

in my country,SONY wants money to fix it 😐

Re: Touch screen problem

Bardia — Tue, 08 Jan 2013 10:40:23 GMT

http://talk.sonymobile.com/polls/1333?pollSuccess=true#comment-6121

Vote For it