topic Re: I cannot update my Xperia U in XPERIA archive

I cannot update my Xperia U

Elivin — Sat, 18 Aug 2012 11:03:59 GMT

I cannot update my xperia U by PC Companion as there is an update available. I do everything with the instuction but it doesn't want to go to update. I push the volume down button and connect the usb cable, the light becomes green and there happens nothing. I'm sorry but it's in polish but I hope you know it in English. Please, help!

Re: I cannot update my Xperia U

Nabeel — Sat, 18 Aug 2012 11:05:28 GMT

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SUS ( Sony Update Service) ... download and install it on pc and follow the on-screen instructions http://www-support-downloads.sonymobile.com/Software%20Downloads/Update_Service_Setup-2.11.12.5.exe

http://www.sonymobile.com/global-en/tools/update-service/

Both the links are same

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Re: I cannot update my Xperia U

Elivin — Sat, 18 Aug 2012 11:07:49 GMT

will the the new software be in polish?

Re: I cannot update my Xperia U

Nabeel — Sat, 18 Aug 2012 16:32:35 GMT

Means ? Polish ?

You mean language ?

If your previous one was in polish then this too would be in polish

Re: I cannot update my Xperia U

AAA1 — Fri, 16 Nov 2012 23:46:32 GMT

Hi. This is obviously a global Sony problem. I have the very same issue with my Xperia U in Australia. The update service doesn't help either, it freeze on the very same point (the low volume button thing), just in different graphics compared to PC Companion.

Would appreciate if someone can help. Thanks.

Re: I cannot update my Xperia U

Uliwooly — Fri, 16 Nov 2012 23:50:40 GMT

does it happen with other PCs? can you elaborate as to where it freeze up?

Re: I cannot update my Xperia U

AAA1 — Sat, 17 Nov 2012 02:32:04 GMT

Thanks for the fast feedback!

I tried on one PC only so far (Win7 64).

In terms of the freeze up, it does exactly what Elivin described above. The PC Companion ask me to turn off the phone for 5 secs (update service 30 secs), press low volume button and connect the phone to computer via USB. Once I do that, the illumination bar light up green for about 2 secs, display shows Sony logo and followed by battery charging symbol. And that's pretty much it, nothing happen after this. The PC Companion / update service freeze up on the screens attached to my and Elivin's comments above.

Re: I cannot update my Xperia U

Uliwooly — Sat, 17 Nov 2012 02:48:52 GMT

you have to

turn off your phone
run SUS or PCC
press and hold the volume down then connect the usb cable while still holding the volume down button
do NOT release the volume down
if this doesnt work turn off your firewall and antivirus and repeated, your PC should look for the drivers.

when you say freeze do you mean the program stop working/responding or it doesn't update your phone?

Re: I cannot update my Xperia U

AAA1 — Sat, 17 Nov 2012 03:00:34 GMT

By freeze up I mean that the program just doesn't continue the update between preparation stage and update stage. I can still close the program, so it's not actually frozen, it just does nothing after the preparation part of the software update.

I'll try your advice and let you know.

For how long suppose I hold the volume down button approx.? I did hold it for a couple minutes last time.

Re: I cannot update my Xperia U

Uliwooly — Sat, 17 Nov 2012 03:03:49 GMT

the issue is your computer, uninstall both PCC and SUS > resintall SUS > restart your PC > turn off your firewall and antivirus > run SUS > turn off your phone > press and hold the volume down then connect the usb cable while still holding the volume down button > do NOT release the volume down

Re: I cannot update my Xperia U

AAA1 — Sat, 17 Nov 2012 05:09:23 GMT

Hi uliwooly.

I much appreciate your support, but I'm giving up now. I did everything you said including the firewall / antivir harakiri and holding volume down button until I had a sore finger. Doesn't work.

Sony should really fix the update process and ged rid of the silly volume down step. I'd expect the SW update to be a plug and play thing, not half a day wasted on web forum looking for help.

I'll just stay with 2.3.7 system for now and buy my next phone from another manufacturer.

Re: I cannot update my Xperia U

Uliwooly — Sat, 17 Nov 2012 05:33:49 GMT

try this

restart your PC > press F8 > safe mode > run SUS and try again, if this doesn't work try on a different computer