topic Re: escelation to sony ericsson in XPERIA archive

escelation to sony ericsson

Wed, 21 Jul 2010 03:54:08 GMT

Dear All,

Can you please help me for the escalation of my complain to sony ericsson management? Actually i have a phone which is in warranty and its key pad have some problem to which service center could not resolve in 15 days and when I took back my phone from them then they have done wrong communication with me. I need to escalate to the higher management and need warranty replacement if sony ericsson service center is not capable to handle it.

Regards

Mukesh

Re: escelation to sony ericsson

Wed, 21 Jul 2010 04:09:47 GMT

hi! that was miscommunication. you have go to SE accredited service center in your area as soon as possible and tell them the real issue and what went wrong . If they are not able to fix it, you should ask for replacement. in additon to this, call SE helpdesk in your area

Re: escelation to sony ericsson

Wed, 21 Jul 2010 05:14:10 GMT

Sir,

i went in sony ericsson service center its name is Neeru Enterprises and this is located at Sector 18 Noida (UP) but they kept my phone for 15 days and when i was calling them for update then nobody was picking call and finally on 17th July when i went there to collect my phone, then they were writing "Customer Abuse" for the reason of returning phone. Finally i went to their manager and then he says that ......... sorry sir.. we have only this reason to close it from our end.

Thats why i was asking for further escalation contacts.

Regards

Mukesh Pant

Re: escelation to sony ericsson

Wed, 21 Jul 2010 05:58:06 GMT

i suggest you have to ask for assistance from SE. try to send an email to your respective SE support team as I did. send them an email and you will be receiving TICKET ID to process your issue. i'm sure your SE support team will verify it and they will be coordinating with any SE accredited service center to resolve your issue. uhmm... i'm not sure if we have the same SE support team email format. questions.@support.sonyericsson.com and

Re: escelation to sony ericsson

Wed, 21 Jul 2010 06:02:25 GMT

xperia.@support.sonyericsson.com for xperia mobile. i hope this will help you.

Re: escelation to sony ericsson

indus — Sat, 11 Aug 2012 16:05:29 GMT

This is just a normal support team, please provide if any higher escalation management email id available

Re: escelation to sony ericsson

kvbhat79 — Wed, 22 Aug 2012 06:05:49 GMT

Similar issue of mine - SOLA Phone screen has cracked and getting no response from Authorised dealer in Bangalore .

Think Sony Mobiles is not proffessionally handling servicing as Authorised dealers and escalations are not working .