black screen- no response

pgnany — Wed, 15 Aug 2012 14:16:49 GMT

I have an Xperia Arc. Connected it to my laptop to synchronise my contacts and calendar. At the same time I was downloading the latest software for the phone. At one point my phone made a small vibration sound and went blank , ie black screen.

Had a message to say that there was a phone error and software could not be downloaded

I tried to switch it on again, heard a short vibration but nothing happens - no Sony logo on screen as normally does. Screen remains black

I tried to remove the battery and the sim card and to restart again but no response. The phone is not responding at all

Plse help. I have a lot of info on my phone and would hate to lose it all

what should i do?

thanks

Pat

Re: black screen- no response

Nabeel — Wed, 15 Aug 2012 14:31:52 GMT

It seems software repair is the only solution, means all data would be erased unfortunately

There is one way though ( in which your data would be saved) but that may result in loss of warranty

i;e using flashtool without erasing data

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black screen- no response

Re: black screen- no response