topic Re: sony acro s restarting in XPERIA archive

sony acro s restarting

treb1120 — Fri, 05 Oct 2012 20:28:49 GMT

Hi,

I bought my phone a few days ago.

The phone starts and works well in a few minutes. Then the phone will restart. Just today it safely restarted 50 times.

Do you think it is hardware or software? I have tried to factory reset the phone, and add the latest Android available for the phone.

Help, please.

Re: sony acro s restarting

Nabeel — Fri, 05 Oct 2012 20:30:03 GMT

Hey there

Take the sim out of your phone and then use your phone for sometime

See if it restarts again and again

Re: sony acro s restarting

treb1120 — Fri, 05 Oct 2012 20:36:06 GMT

Thanks for the quick reply!

I test it and get back with the results.

Re: sony acro s restarting

treb1120 — Fri, 05 Oct 2012 20:48:16 GMT

Hi,

Unfortunately, the phone will restart even though I removed the sim card.

Re: sony acro s restarting

Nabeel — Fri, 05 Oct 2012 20:49:50 GMT

Go for a software repair

After repairing your phone, don't install any app on your phone ( not even a single app ) but observe the behaviour of your phone

________________________________________________________________

Backup everything as it will erase all data on phone (sms, contacts,apps)

Update/Repair your phone via PCC or SUS

PCC (PC COMPANION) – Repair your software with this .First do the setup without connecting your mobile to pc.(only connect when you are asked to).

Do it as follow >> PCC > SUPPORT ZONE> SOFTWARE UPDATE> REPAIR SOFTWARE (written with blue)

PC Companion http://www.sonymobile.com/global-en/tools/pc-companion/

SUS ( Sony Update Service) ... download and install it on pc and follow the on-screen instructions

http://www.sonymobile.com/global-en/tools/update-service/

________________________________________________________________

Re: sony acro s restarting

treb1120 — Fri, 05 Oct 2012 20:54:04 GMT

Should I continue to have the sim card out of the phone?

Thanks again for quick reply!

Re: sony acro s restarting

Nabeel — Fri, 05 Oct 2012 21:01:48 GMT

No, you can put it back

Now i will reply tomorrow

Good night

Do post the results

Re: sony acro s restarting

treb1120 — Sat, 06 Oct 2012 07:06:53 GMT

Unfortunately, the problem remains.

Re: sony acro s restarting

Nabeel — Sat, 06 Oct 2012 07:20:22 GMT

treb1120 we have ruled out almost everything. What's left is the hardware

Now you need to go to service center in order to get your phone examined. They would tell you the cause possibly

Hurry. if it's a hardware problem, you could get a replacement (iff your phone is not more than 7 days old )

Re: sony acro s restarting

treb1120 — Sat, 06 Oct 2012 07:23:41 GMT

Ok.

Again, thanks for your help.

Re: sony acro s restarting

Nabeel — Sat, 06 Oct 2012 07:25:10 GMT

Please letme now how it goes on

Re: sony acro s restarting

treb1120 — Wed, 10 Oct 2012 17:27:54 GMT

I got a new phone that works just as it should. Now I'm happy again

Thanks for your help!

Re: sony acro s restarting

sandu_222 — Sat, 20 Jul 2013 07:43:54 GMT

Could someone help me?

Re: sony acro s restarting

soggypilchard — Sat, 24 May 2014 04:03:00 GMT

hi guys, its a known problem, some people have fixed it by taking off the cover and putting a piece of paper behind the battery, but that didnt work for me.

i took it back to the dealer and it was replaced with another model