topic Re: error 8008103e ps store etc will not work in XPERIA archive

error 8008103e ps store etc will not work

ezy2ezy — Wed, 08 Aug 2012 20:44:43 GMT

my orange phone has just upgraded to 6.1.A.0.454

however the ps store and ps pocket icons when pressed launch straight into error 8008103e and close??

Re: error 8008103e ps store etc will not work

Wed, 08 Aug 2012 22:00:28 GMT

Same here nothing seems to work also have to do a factory reset just to get the "walkman" working. Come on Sony we have speny good money in the PlayStation store why is it not working????

Re: error 8008103e ps store etc will not work

Tue, 14 Aug 2012 10:18:01 GMT

same here as soon as I updated to the new software 4.0.4 I am unable to load the PS Pocket & the PS store... Flip you pay loads of monies for the games you think the two partners sony xperia & sony store would get thing right. I contact sony xperia they said its not there problem but sony store so I rang them & they said there is no problem with the app.. mmmm really na really-really thats why loads of other people are getting the error message; Come on sony sort it out gives us an update to repaire the proplem please....??? Does any one know how to repaire this problem?????

Re: error 8008103e ps store etc will not work

thomas4321 — Fri, 17 Aug 2012 13:46:42 GMT

here is what happened when i spoke to the chat support

You have now been connected to an agent.

Brett: Hi Thomas, thank you for contacting Sony Xperia UK Chat Support. My name is Brett, please could I take your full name and email address?

Thomas4321: Thomas4321

Brett: Thank you for providing me with this information, Please could you confirm which model of phone you have and which network it is on?

Thomas4321: xperia s

Thomas4321: orange uk

Brett: Thank you, how can I help you today?

Thomas4321: how do i get playstation games on the phone

Thomas4321: iv read online about a ps store app

Thomas4321: but when i downloaded it from

Thomas4321: http://www.playstation.com/pss/store/en.html

Brett: Okay, have you downloaded the PS store?

Thomas4321: yes

Thomas4321: but it just has an error message when i run it

Brett: What is the error message Thomas?

Thomas4321: there error message is 8008103e

Thomas4321: the*

Thomas4321: i think this started the happening after the ics update

Brett: Okay. Can i just ask is your handset locked to Orange?

Thomas4321: its orange branded so i think it is

Brett: Unfortunately on handsets branded to Orange and T-mobile, when the handset's are updates to Ice Cream Sandwich the PS Store becomes not compatible. This is an issue we have noted, and are currently looking at getting this resolved as soon as possible.

Thomas4321: right

Brett: I hope the information I have provided is okay. Is there anything else I can help you with?

Thomas4321: thanks anyway

Re: error 8008103e ps store etc will not work

Ryuuk — Mon, 20 Aug 2012 18:48:15 GMT

Thanks Sony, would not have updated my phone if I had known that.

Re: error 8008103e ps store etc will not work

Ryuuk — Wed, 22 Aug 2012 12:32:08 GMT

Is there any time frame on this. I was looking forward to getting access to the ps store. It was one of the reasons why I went with the handset in the first place. Damn T-Mobile I bet its there fault if anyone's.

Re: error 8008103e ps store etc will not work

Scotland121 — Sat, 15 Sep 2012 16:22:01 GMT

Does anyone know when they will fix this?

Cheers

Rob

Re: error 8008103e ps store etc will not work

Jester1 — Tue, 18 Sep 2012 10:08:00 GMT

Indeed an update on this would be very much appriciated! Having spent money in the store and then not being able to access what I've paid for is a joke frankly. It's already been a month since this was reported and nothing has been done about it. I'm going to give Sony until mid October to fix this otherwise I will be making a complain to trading standards.

Re: error 8008103e ps store etc will not work

Scotland121 — Tue, 18 Sep 2012 12:38:31 GMT

i will also be raising a complaint....