topic Re: Active not working anymore (updated to ICS) in XPERIA archive

Active not working anymore (updated to ICS)

Thu, 21 Jun 2012 09:29:44 GMT

Hi.

I have a little bit complicated problem.

Some days ago I updated to ICS. I had a couple of reboot in the next to days, or I had to remove the battery because the power button was not working (then it was not possible to unlock the screen).

Then, when I run out of battery, I discovered it was not possible to charge anymore.

If I connect to the PC through USB, Win fails to find the MTP drivers (but I already used the phone on the PC), and it is even not charging the phone. PC companion fails to connect..ok the phone is off.

If I use the standard power supply, it is not charging. If I remove the battery, and then put in again, the led becomes green, but if I try to switch on, I have a small vibe but nothing else.

The green led dissapears and I have to repeat the procedure for the battery.

This lets me think it could be a SW problem in something like the boot up.

Do you have any idea how to solve the problem?

Re: Active not working anymore (updated to ICS)

Nabeel — Thu, 21 Jun 2012 13:52:53 GMT

Try to repair your phone's software

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Backup everything as it will erase all data on phone (sms, contacts,apps)

Update/Repair your phone via PCC or SUS

PCC (PC COMPANION) – Repair your software with this .First do the setup without connecting your mobile to pc.(only connect when you are asked to).

Do it as follow >> PCC > SUPPORT ZONE> SOFTWARE UPDATE> REPAIR SOFTWARE (written with blue)

PC Companion http://www.sonymobile.com/global-en/tools/pc-companion/

SUS ( Sony Update Service) ... download and install it on pc and follow the on-screen instructions http://www-support-downloads.sonymobile.com/Software%20Downloads/Update_Service_Setup-2.11.12.5.exe

http://www.sonymobile.com/global-en/tools/update-service/

Both the links are same

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Re: Active not working anymore (updated to ICS)

Fri, 22 Jun 2012 11:54:44 GMT

Hi, I followed the procedure but probably it doesn't work.

I arrived at step 2, plugged in the USB in the mobile pressing the volume down, but nothing happened.

I only got a red led flashing on the phone, and the error from windows that it cannot recognize the USB device

Re: Active not working anymore (updated to ICS)

Fri, 22 Jun 2012 12:06:50 GMT

I made a step forward...I repeated the procedure removing temporarerly the battery from the phone, not just switching off..

I went forward till point 4, but when I try to switch on the phone, I only get still the red flashing led....

Re: Active not working anymore (updated to ICS)

Nabeel — Fri, 22 Jun 2012 16:57:43 GMT

You will have to charge your mobile for 2-3 hours atleast

After charging if it doesn't starts up then give software repair a go

Red led means battery is low

Re: Active not working anymore (updated to ICS)

Sat, 23 Jun 2012 16:27:09 GMT

After some work I think I succeded to charge the battery (I had to plug-unplug the battery several times in order to have the led on for the charging).

Now every time I plug in the charger, the light is green.

No way to have it on, anyway.

I tried again a couple of times the SW repair, it had worked, but anyway all I get when I try to switch on is a small vibe, no real boot up.

Re: Active not working anymore (updated to ICS)

Nabeel — Sat, 23 Jun 2012 19:08:48 GMT

You will have to get it check at support center then

http://www.sonymobile.com/global-en/support/contact-us/