topic Re: Frozen Ray in XPERIA archive

Frozen Ray

Sat, 21 Jul 2012 19:09:33 GMT

Hello People,

I bought a xperia ray from U.A.E, It was working so fine and i updated to ICS ....

When I updated to ICS it shows android has stopped unexectedly , and it shuted down...

And I tried to turn on but it didnt it shows low battery ! ! I tried to change the battery still didnt ...

I TRIED TO CONNECT TO SONY BRIDGE BUT IT STILL DIDNT CONNECT ! !

I THINK MY PHONE IS FROZEN ! ! ! ! !

PLZ HELP ! !

Thanks....

Re: Frozen Ray

Veresova — Sat, 21 Jul 2012 19:19:43 GMT

Remove the battery for a few minutes.

Insert the battery.

Phone no turn.

Connect the charger (use original charger and cable).

Charge the phone while turned off for about 5 hours.

If it does not charge additional options:

- try another cable and charger

- try another battery

Re: Frozen Ray

Nabeel — Sun, 22 Jul 2012 11:23:40 GMT

Do as veresova said

Remove the battery and reinsert it after few minutes

Connect your mobile to wall charger and let it charge for hours

Re: Frozen Ray

Mon, 23 Jul 2012 17:42:35 GMT

Thanks Nabeel and Veresova...
I tried to do it but no response !

Re: Frozen Ray

Nabeel — Mon, 23 Jul 2012 18:12:28 GMT

Ooops, now you need to reinstall the phone's software

Open bridge for mac and reinsall/ repair your phone's software

If you have windows PC then it would be much more easier

Here are the steps for Windows PC

________________________________________________________________

Backup everything as it will erase all data on phone (sms, contacts,apps)

Update/Repair your phone via PCC or SUS

PCC (PC COMPANION) – Repair your software with this .First do the setup without connecting your mobile to pc.(only connect when you are asked to).

Do it as follow >> PCC > SUPPORT ZONE> SOFTWARE UPDATE> REPAIR SOFTWARE (written with blue)

PC Companion http://www.sonymobile.com/global-en/tools/pc-companion/

SUS ( Sony Update Service) ... download and install it on pc and follow the on-screen instructions http://www-support-downloads.sonymobile.com/Software%20Downloads/Update_Service_Setup-2.11.12.5.exe

http://www.sonymobile.com/global-en/tools/update-service/

Both the links are same

________________________________________________________________

Re: Frozen Ray

Tue, 24 Jul 2012 18:53:23 GMT

Nabeel

As I Told My Phone doesn't connect to sony PCC or Whatever ! ! !

Thanks ! !

Re: Frozen Ray

Nabeel — Tue, 24 Jul 2012 18:59:34 GMT

Unfortunately you can't do anything more from your side, you will have to visit service center

Did you try to use SUS on Windows PC ?

SUS is best for bricked device

Re: Frozen Ray

Tue, 24 Jul 2012 19:24:24 GMT

what is sus ?
if u dont mind can u please explain ! !

Thanks ! !

Re: Frozen Ray

chardeen — Tue, 24 Jul 2012 19:35:08 GMT

SUS is Sony Update Service as Nabeel said in his reply

http://www.sonymobile.com/gb/tools/update-service/

Re: Frozen Ray

Wed, 25 Jul 2012 07:20:42 GMT

U I tried but no responce

Re: Frozen Ray

Mon, 30 Jul 2012 08:07:51 GMT

PLz reply !

Re: Frozen Ray

Nabeel — Tue, 31 Jul 2012 11:21:12 GMT

Try to use another battery.

Borrow it from someone and then SUS

The problem you are facing could be due to low battery

SUS needs about 50% battery in order to work