topic Re: Bluetooth Pairing Problem with Built in Car Kit-Not Answered in XPERIA archive

Bluetooth Pairing Problem with Built in Car Kit-Not Answered

abgrxenda — Sat, 16 Jun 2012 08:01:35 GMT

since i bought the phone on 31st of May 2012, it came with GingerBread .42 and once i open it; it ask to update to .62, every thing was fine and the Bluetooth was working fine with my buit-in Bluetooth car kit for Honda Accord EX which does not has a screen to browse the contacts, no, just voice dial, call reject call, and end call, thats all, very simple, now since i update to Ice Cream Sandwich, ICS Android 4.0.4 on 14th June 2012, it refuse to pair, or in other words, it try to pair and keep trying but nothing happen, i reset the car kit, and tried to pair with other phones, Blackberry, Samsung Ace, all good, so i reset again and try with Xperia mini pro, nothing again, so i google the issue and i found people who had Ford, Fiat, Volvo, Alfa Romio, all had the same problem with even different Xperia ARC and XPERIA Pro

is there a solution or we had to wait for another update to fix the bluetooth - will it be in the same update that will fix the qwerty-azerty problem or we had to wait for two updates?

any one else had the same problem with their car kit?

P.S: i cannot pair from my car kit as i don't have any screen to monitor, so i had to do the pairing from my phone, and already tested to assure that the car kit is working fine, any suggesstions?

Car model and year: Honda Accord 2008
Model name of the Bluetooth module/car kit: (CARBT 2.1)
Phone model: Xperia Mini Pro SK17i
Android version and build number: 4.0.4, 4.1.B.0.431
Short description of your problem: MY-CAR appears in list of bluetooth devices. When I touch to pair the "pairing" message appears momentarily then disappears without prompting for pairing code.

Re: Bluetooth Pairing Problem with Built in Car Kit

Johan — Mon, 18 Jun 2012 12:42:23 GMT

I have reported this before so concerned developers are looking into it.

Re: Bluetooth Pairing Problem with Built in Car Kit

abgrxenda — Tue, 26 Jun 2012 11:37:49 GMT

any update for this issue? how can i solve this problem? my phone is the only phone that could not pair with my built in BT car kit, please help

Re: Bluetooth Pairing Problem with Built in Car Kit

cmihail100 — Tue, 03 Jul 2012 16:35:35 GMT

Hi Johan

I've shared my bluetooth pairing issue under another SE post http://talk.sonymobile.com/message/213979I .

I'm from Australia i too am experiencing the pairing issues with my ARC S iwith ICS 4 and the factory fitted in car bluetooth of my Holden Caprice. The phone tries to pair but that is as far as it gets, i don't even get the option to enter the pass code. There are no settings that i can make to the factory fitted kit, the pairing can only be done by the phone and once its paired only then can i enter the pass code and make connection. But with the ARC S, wihch i;ve recently purchased and immediately upgraded the s/w to ICS 4.0.4 it does not pair at all. I didn't have the opportunity to test with the previous firmware that hte phone was originally installed with but all i know it definately doesnt pair with ICS 4.04. Previously i had a HTC Desire with android 2.2 and i connected with no problems at all, i can even connect easily enough with my wife's iphone 4.

I wait in anticipation for someone to come up with a resolution or even for Sony to support it's customers and resolve this issue.

Do you have an update from the SE devolpers who are looking into this issue?

Re: Bluetooth Pairing Problem with Built in Car Kit

cmihail100 — Wed, 04 Jul 2012 14:04:23 GMT

Hi,

Further to my email yesterday re the pairing issue I'm experiencing with my new Sony Ericsson Xperia ARC S, I've tried to pair my son's Samsung Google Nexus mobile with android 4.0.4 as well, and not only did i managed to pair it with the bluetooth handsfree car kit in my '07 Holden Caprice but also the option to enter the pin code appeared and connected within seconds. So the pairing issue is definitely with the Xperia firmware and not the android 4.0.4 operating system itself.

I'd appreciate if someone from Sony could respond and provide a solution for all of us as soon as possible.

I knew i should've stuck with a reputable and reliable mobile phone brand that listens and provides a high quality service to its customers and resolves phones issues ASAP like Apple instead of purchasing a second rate and inferior branded mobile phone like Sony Ericsson.

Re: Bluetooth Pairing Problem with Built in Car Kit

giatin67 — Wed, 04 Jul 2012 15:39:57 GMT

Unfortunately i also i the problem that the Sony Experia Mini updated to ICS does not work well. Each time it requests the speakerphone of the machine to connect, whereas before, once recognized, it is connecting automatically. This is the price to pay to have updated Android? Mah! Gianni (IT)

Re: Bluetooth Pairing Problem with Built in Car Kit

Johan — Thu, 05 Jul 2012 08:17:32 GMT

Could you please post the the following.

Car model and year: Volvo V70 -08
Model name of the Bluetooth module/car kit: (CK 2010 (Continental) IAM 2.1)
Phone model: Xperia arc
Android version and build number: 2.3.4, 4.0.2.A.0.62
Short description of your problem: Drops network when screen is off, can't pair etc.

Please use this template above and put in your info and post it here, or send it to me as an PM.

Re: Bluetooth Pairing Problem with Built in Car Kit

TonyC — Thu, 12 Jul 2012 13:29:25 GMT

1. Car model and year: Honda Civic 2012

2. Model name of the Bluetooth module/car kit: Honda Built in "SD Navigation with integrated bluetooth handsfree telephone system"

3. Phone model: Xperia Arc S LT18i

4. Android version and build number: 4.0.3, 4.1.A.0.562

5. Short description of your problem: MY-CAR appears in list of bluetooth devices. When I touch to pair the "pairing" message appears momentarily then disappears without prompting for pairing code.

Re: Bluetooth Pairing Problem with Built in Car Kit

abgrxenda — Thu, 12 Jul 2012 14:38:41 GMT

Car model and year: Honda Accord 2008
Model name of the Bluetooth module/car kit: (CARBT 2.1)
Phone model: Xperia Mini Pro SK17i
Android version and build number: 4.0.4, 4.1.B.0.431
Short description of your problem: MY-CAR appears in list of bluetooth devices. When I touch to pair the "pairing" message appears momentarily then disappears without prompting for pairing code.

Re: Bluetooth Pairing Problem with Built in Car Kit

TonyC — Thu, 12 Jul 2012 15:35:16 GMT

I notice the original post is marked as "Assumed Answered". I read that the original poster can confirm or deny this. If this is not answered (as I assume it's not) can you please mark it as such so that it gets the appropriate priority with Sony Support?

ANNOUNCEMENT: 'Assumed Answered' explained - how us SE Answers members work

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Some of you have noticed your threads get marked as 'assumed answered' even though there might not be a solution/answer provided. Keep reading if you want to know why.

Me and my colleagues in the Sony Xperia support team get a list several times a day. This list is called "Email Alert for Unanswered Discussion Questions".

As the name might hint, it contains a list with threads that are unanswered.

All threads that are marked as a question when created ends up in this list if not already answered within 10 hours.

In order for us to get a good overview of the Support Forum we click on 'Assumed Answered' as soon as we have posted a comment, even if it's not really answered. The creator of the thread can then either keep it that way, confirm or deny it.

Either way, we automatically subscribe to all threads we post in, meaning we will get a notification for each new post in every single thread we attend so no post should be missed.

We can also choose to subscribe manually to a thread after marking it as assumed answered (we do this if good answers have been provided by other users already).

by Markus (07-Jun-2012)

Re: Bluetooth Pairing Problem with Built in Car Kit

cmihail100 — Thu, 12 Jul 2012 16:33:52 GMT

Could you please post the the following.

Car model and year: Holden Caprice 07
Model name of the Bluetooth module/car kit: Holden factory fitted built in car kit
Phone model: Xperia Arc S
Android version and build number: 4.0.4, 4.1.B.0.431
Short description of your problem: Unable to pair mobile with bluetooth car kit handsfree, phone detects bluetooth handsfree car kit, pairing flashes twice but no option to enter PIN code. No settings via car's bluetooth, settings are done via phone.

Re: Bluetooth Pairing Problem with Built in Car Kit

abgrxenda — Thu, 12 Jul 2012 16:49:03 GMT

I tried to find the option to reject this assumed answered but I couldn't find, let me know how I can do this

Re: Bluetooth Pairing Problem with Built in Car Kit-Not Answered

Mike_Kitchen — Sat, 21 Jul 2012 20:19:35 GMT

Description of my problem. Phone finds car kit but does not come up with the option of entering the PIN code. After a delay it comes up with a communications error.

Sony need to get this problem fixed urgently. After the official upgrade to ICS both my Arc S and mini pro will not now connect to my Land Rover Discovery 3 (08 model). Both worked perfectly on gingerbread. A neo V running 2.3.4 still works.

It is definately a Sony problem as other ICS phones I've tried pair/connect without problem. And iPhones connect. And Blackberries connect. And Nokias running windows connect. And even my old HTC Tytn on WM5 connect. Infact everything I have tried will pair/connect OK. It is just Sony phones running ICS that have the problem.

Reading other threads it appears that an awful number of people have the same problem with many brands of cars (Ford, Toyota, Honda, Nissan, Peugeot, Citroen, Fiat, Alfa Romeo, Land Rover, Jaguar to name but a few) so it is not just one brand. There are some work arounds that work for some people but they do not work for me.

Sony have been informed about this problem months ago and appear to either be unable, unwilling or just not interested in fixing the problem. The only immediate solutions to my problem are a) downgrade to gingerbread b) buy a Samsung or HTC c) Sell my Land Rover.

I think I'll buy a Samsung or HTC as they both value their customers and support their products.

I hope Sony proves me wrong, but how long it took them to release the ICS upgrades I dont think they will get this problem sorted in the next 12 months...

If anybody from Sony should read this post, could they inform me if they are actually working on this problem and when is the fix going to be released? If not they will lose me as a customer for ALL of their products.

Re: Bluetooth Pairing Problem with Built in Car Kit-Not Answered

abgrxenda — Sat, 21 Jul 2012 21:51:00 GMT

I don't believe that many people complaint about this problem and there is no responce from Sony yet, I don't believe that many will look for losing the benifet of ICS and force to downgrade to GB because they just bough the new phone and invest money with Sony and then they cannot use a simple feature which is connect to a car kit, I don't believe that Sony would not even care to listen and to solve an extreme problem which would compromise the safety of Sony users while they are driving, my business partners got angry with me now because I don't answer the phone while driving and they ask me to replace my junk phone, now I agree with them, it is junk not the device but the company and their developers who cannot fix a simple bug, first was the keyboard which they fix after a week or so, and since then the Bluetooth car kit pairing, if it is not important to Sony it is still important to the millions who bought Xperia phones and upgrade to ICS, I will consider Sony's act toward this problem as careless and insulting to their customers who choose the device carefully after long thinking and comparing phones, I did invest in time and money to shift from blackberry to Sony Xperia mini pro, time to find the best in features and size, money buying the device and application that serve my business after what I already bought in my blackberry, now I had to downgrade to GB in order to save myself from getting partners and customers more upset until I got another chance to buy a powerful phone with small size HTC probably

Re: Bluetooth Pairing Problem with Built in Car Kit

abgrxenda — Mon, 30 Jul 2012 12:27:06 GMT

Does Sony still working on this issue? any news or announcment about the progress if any?

Re: Bluetooth Pairing Problem with Built in Car Kit

Mattias_H — Sat, 11 Aug 2012 20:54:29 GMT

Hi,

Unfourtenately, as recently invested in an Xperia pro, I also share the same problems as many others it seems, when trying to connect my phone to the cars bilt-in car kit.

Car model and year: Nissan Qashqai +2, 2012
Model name of the Bluetooth module/car kit: Nissan Connect built in navigation system
Phone model: Xperia pro
Android version and build number: 4.0.4, 4.1.B.0.431
Short description of your problem: My phone finds the car kit but when tapping screen for it to connect then the car replies directly with a communication error. Telephone gives me no option to entering the PIN code. (My previous phone, Nokia N8 works fine)

Re: Bluetooth Pairing Problem with Built in Car Kit-Not Answered

Sun, 12 Aug 2012 12:46:11 GMT

I have the same problem.

Car model and year: Fiat Punto Evo 2010
Model name of the Bluetooth module/car kit: Blue/Me 5.6
Phone model: Xperia Neo V
Android version and build number: 4.0.4, 4.1.B.0.431
Short description of your problem: Unable to pair mobile with bluetooth car kit handsfree, phone detects bluetooth handsfree car kit, pairing flashes twice but no option to enter PIN code. No settings via car's bluetooth, settings are done via phone.

Re: Bluetooth Pairing Problem with Built in Car Kit-Not Answered

Mon, 13 Aug 2012 11:19:10 GMT

This answer has solved my problems:

http://talk.sonymobile.com/message/259575#259575

Re: Bluetooth Pairing Problem with Built in Car Kit-Not Answered

Mattias_H — Tue, 14 Aug 2012 10:09:21 GMT

Possible solution (workaround).

(I have a Nissan Qashqai +2 but I am sure this will work on any car, see my fault description further above for details of my problem)

One suggestion from Sony that I found on the link "decowell" reffers to was to send a v-card file to my built-in car kit. Unfourtenately it wouldn´t solve this issue, probably since my telephone did not accept sending files to a headset (telephone indicates the found car as headset).

A possible solution is an app on Google play called "bluetooth file transfer" from "Medieval Software" (maybe others will also work).

After installing on telephone then pair the car-kit device to your phone using the app. At least in my case the app can discover the car-kit and also gives the possibility to enter the pin code.

After doing this the first time it really seems that I wouldn´t need the app once the phone once has been paired.

Good luck!

/Mattias

Re: Bluetooth Pairing Problem with Built in Car Kit-Not Answered

TonyC — Thu, 16 Aug 2012 08:12:45 GMT

Thanks Mattias & decowell for posting this workaround.

This has worked for my Xperia Arc S & Honda Civic