Tag message problem

lees — Wed, 01 Aug 2012 18:21:22 GMT

Hi, everytime I wake up my phone I get the following screen displayed. How do I stop this from happening? I have set up my two Xperia tags with the Sony NFC tag software and they work fine but I keep getting this annoying screen which states Unkown tag type and only gives me an option of Done or Delete. I have to select one to get past this screen each time I unlock the phone. There is no tag near the phone when this happens they are in m,y car! Loving the phone apart from this and the yellow/green issues.

Re: Tag message problem

Sam — Fri, 03 Aug 2012 01:10:22 GMT

Have you hit the "Delete" option and seen if this comes back? If so then I would advise running a software update/repair:

1. Before you start you have to download the PC Companion software from http://www.sonymobile.com/gb/tools/pc-companion/

and install it on your PC.

2. Once installed on your PC, double-click the PC Companion icon on your desktop to start the update.

Note! For some models you will be prompted to do a backup prior to the update and then restore.

3. Install and open PC Companion then select Support Zone.

4. Phone Software Update.

5. Start.

6. Repair Phone

7. Continue

8. Accept data removal

9. Next

10. Wait for prepare

11. Select Phone

12. Follow the connectionn steps

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topic Tag message problem in XPERIA archive

Tag message problem

Re: Tag message problem