Update Servers are Down

Tue, 26 Jun 2012 19:12:44 GMT

Hi ,

I am an owner of Xperia S, and I have tried today to upgrade my phone to ICS. The servers are however down. This makes the Sony Update Service software fail and the PC Companion fail as well.

Here are some logs of my PC Companion trying to connect:

19:31:47,17 [Device 12/04/12] CDevice::GetIdealMode(MTP)...

19:31:47,17 [Device 12/04/12] CDevice::GetIdealMode() returns 'MTP' mode.

19:31:47,17 [PhoneUpdate 12/04/18] Device status: mode 4, ideal mode 4, MTP interface found, plug status ffffffff

19:31:47,29 [PhoneUpdate 12/04/18] [MTP Extensions] Backup not supported (temporary forced to FALSE for testing).

19:31:47,30 [PhoneUpdate 12/04/18] Current revision: 6.0.A.3.75

19:31:47,30 [PhoneUpdate 12/04/18] Available revision: 6.1.A.0.452

19:31:47,30 [Device 12/04/12] CDevice::GetIdealMode(MTP)...

19:31:47,30 [Device 12/04/12] CDevice::GetIdealMode() returns 'MTP' mode.

19:31:47,30 [PhoneUpdate 12/04/18] Device status: mode 4, ideal mode 4, no MTP interface required

19:31:47,30 [PhoneUpdate 12/04/18] ModelSelectPageVisible: 0 and 0

19:31:47,33 [Device 12/04/12] CDevice::GetIdealMode(MTP)...

19:31:47,33 [Device 12/04/12] CDevice::GetIdealMode() returns 'MTP' mode.

19:31:47,33 [PhoneUpdate 12/04/18] Device status: mode 4, ideal mode 4, no MTP interface required

19:31:47,34 [PhoneUpdate 12/04/18] Switching to page ID 1019

19:31:47,38 [PhoneUpdate 12/04/18] [MTP Extensions] Backup not supported (temporary forced to FALSE for testing).

19:31:48,85 [Device 12/04/12] CDevice::GetIdealMode(MTP)...

19:31:48,85 [Device 12/04/12] CDevice::GetIdealMode() returns 'MTP' mode.

19:31:48,85 [PhoneUpdate 12/04/18] Device status: mode 4, ideal mode 4, no MTP interface required

19:31:48,85 [PhoneUpdate 12/04/18] Switching to page ID 1018

19:31:48,85 [PhoneUpdateTools 12/03/26] Checking OMSI Installation...

19:31:48,85 [Device 12/04/12] CDevice::GetIdealMode(MTP)...

19:31:48,85 [Device 12/04/12] CDevice::GetIdealMode() returns 'MTP' mode.

19:31:48,85 [PhoneUpdate 12/04/18] Device status: mode 4, ideal mode 4, no MTP interface required

19:31:48,86 [PhoneUpdate 12/04/18] Switching to page ID 1007

19:31:48,86 [Device 12/04/12] CDevice::GetIdealMode(MTP)...

19:31:48,86 [Device 12/04/12] CDevice::GetIdealMode() returns 'MTP' mode.

19:31:48,87 [PhoneUpdate 12/04/18] Device status: mode 4, ideal mode 4, no MTP interface required

19:31:48,87 [PhoneUpdate 12/04/18] Switching to page ID 1009

19:31:48,88 [PhoneUpdate 12/04/18] Download progress, step: 1, done: 0, total: 0

19:31:48,88 [PhoneUpdateTools 12/03/26] Inspecting current installation...

19:31:48,88 [PhoneUpdateTools 12/03/26] Inspecting current installation finished.

19:31:48,89 [PhoneUpdate 12/04/18] Download progress, step: 1, done: 0, total: 0

19:31:48,89 [WebServices 12/04/16] CHttpSession::Init() UserAgent: 'SonyEricssonPCCompanion/2.10.065'

19:31:49,26 [PhoneUpdateTools 12/03/26] *** JRE ***

19:31:49,26 [PhoneUpdateTools 12/03/26] Actual installation

19:31:49,26 [PhoneUpdateTools 12/03/26] Version: 1.6.31

19:31:49,26 [PhoneUpdateTools 12/03/26] Is installed: Yes

19:31:49,26 [PhoneUpdateTools 12/03/26] Available version

19:31:49,26 [PhoneUpdateTools 12/03/26] Version: 1.6.24

19:31:49,26 [PhoneUpdateTools 12/03/26] URL: http://javadl.sun.com/webapps/download/AutoDL?BundleId=64152

19:31:49,26 [PhoneUpdateTools 12/03/26] File: JRE_Installer_1.6_24.exe

19:31:49,26 [PhoneUpdateTools 12/03/26] Result: JRE is up-to-date!

19:31:49,26 [PhoneUpdateTools 12/03/26] *** OMSI ***

19:31:49,26 [PhoneUpdateTools 12/03/26] Actual installation

19:31:49,26 [PhoneUpdateTools 12/03/26] Version: 2.12.7.29

19:31:49,26 [PhoneUpdateTools 12/03/26] Is installed: Yes

19:31:49,26 [PhoneUpdateTools 12/03/26] Uninstall: C:\Program Files (x86)\Sony Ericsson\Update Engine\uninst.exe

19:31:49,26 [PhoneUpdateTools 12/03/26] Date: 6/26/2012, 5:45 PM

19:31:49,26 [PhoneUpdateTools 12/03/26] Available version

19:31:49,26 [PhoneUpdateTools 12/03/26] Version: 2.12.7.29

19:31:49,26 [PhoneUpdateTools 12/03/26] URL: http://emma.extranet.sonyericsson.com/ns/omsi/1/common/installfile/Sony_Ericsson_Update_Engine_Setup-2.12.7.29.exe

19:31:49,26 [PhoneUpdateTools 12/03/26] File: Sony_Ericsson_Update_Engine_Setup-2.12.7.29.exe

19:31:49,26 [PhoneUpdateTools 12/03/26] Result: OMSI is up-to-date!

19:31:49,26 [PhoneUpdate 12/04/18] Download progress, step: 1, done: 0, total: 0

19:31:49,26 [PhoneUpdate 12/04/18] Download progress, step: 0, done: 0, total: 0

19:31:49,26 [PhoneUpdateTools 12/03/26] OMSI Installation check finished.

19:31:49,26 [PhoneUpdate 12/04/18] Thread ended

19:31:51,87 [PhoneUpdate 12/04/18] CWizDownload Omsi Installed

19:31:51,87 [PhoneUpdate 12/04/18] Starting the firmware update process

19:31:51,87 [PhoneUpdate 12/04/18] Download progress, step: 4, done: 0, total: 0

19:31:51,89 [PhoneUpdateTools 12/03/26] Executing 'C:\Program Files (x86)\Sony Ericsson\Update Engine\Sony Ericsson Update Engine.exe', '-disableApplicationUpdate'...

19:31:51,90 [PhoneUpdateTools 12/03/26] Succeeded.

19:31:51,90 [PhoneUpdateTools 12/03/26] Ping...

19:31:51,90 [WebServices 12/04/16] CHttpSession::Init() UserAgent: 'SonyEricssonPCCompanion/2.10.065'

19:31:53,99 [WebServices 12/04/16] AsyncWaitForResponse() completion error: 12029

19:31:53,99 [PhoneUpdateTools 12/03/26] WaitForHttpResponse() failed. Error: 12029, Status: 0x000000c8, Response:

19:31:53,99 [PhoneUpdateTools 12/03/26] Ping failed.

19:31:54,50 [PhoneUpdateTools 12/03/26] Ping...

19:31:55,85 [PhoneUpdateTools 12/03/26] Ping succeeded.

19:31:55,85 [PhoneUpdateTools 12/03/26] Login...

19:31:55,85 [PhoneUpdateTools 12/03/26] Username: '', Password: '', Language: en, Country: US, ClientName: Sony Ericsson PC Companion, ClientVersion: 2.0, VendorName: Sony Ericsson

19:31:56,08 [PhoneUpdateTools 12/03/26] [Progress] "Logging in... Please wait!", Code: 0, Progress: -1, TotalProgress: -1, Cancelable: false.

19:31:57,08 [PhoneUpdateTools 12/03/26] [Progress] "Logging in... Please wait!", Code: 0, Progress: -1, TotalProgress: -1, Cancelable: false.

19:31:58,09 [PhoneUpdateTools 12/03/26] [Progress] "Logging in... Please wait!", Code: 0, Progress: -1, TotalProgress: -1, Cancelable: false.

19:31:58,78 [Device 12/04/12] Check device status...

19:31:58,79 [Device 12/04/12] Check device status finished.

19:31:59,09 [PhoneUpdateTools 12/03/26] [Progress] "Logging in... Please wait!", Code: 0, Progress: -1, TotalProgress: -1, Cancelable: false.

19:32:00,09 [PhoneUpdateTools 12/03/26] [Progress] "Logging in... Please wait!", Code: 0, Progress: -1, TotalProgress: -1, Cancelable: false.

19:32:15,10 [PhoneUpdateTools 12/03/26] COMSISoapRequest::WaitForResponse() failed (timeout).

19:32:15,10 [PhoneUpdateTools 12/03/26] Login failed.

19:32:15,11 [PhoneUpdate 12/04/18] Download progress, step: 4, done: 0, total: 0

19:32:15,11 [PhoneUpdate 12/04/18] OMSI start failure: 0

19:32:15,11 [PhoneUpdate 12/04/18] Thread ended

19:32:15,20 [PhoneUpdate 12/04/18] CWizDownload failure detected

19:32:51,37 [PhoneUpdate 12/04/18] Closing the wizard after failure

19:32:51,37 [PhoneUpdate 12/04/18] Add statistic: Function: Phone Update, Completion status: Fail, Error: Cancelled on prepare

SONY WE NEED A FAST SOLUTION !!!

Re: Update Servers are Down

Tue, 26 Jun 2012 19:21:07 GMT

The current known symptoms are depicted in the following screenshots both for the PC Companion and the Sony Update Service:

Re: Update Servers are Down

Tue, 26 Jun 2012 19:23:21 GMT

Besides, I think the people would not want to hear again from any support member the following solutions:

1. If PC Companion doesn't work -> try Sony Update Service.

2. If Sony Update Service doesn't work -> try PC Companion.

3. Server problems, try another network ( I have already tested the update using VPN connections to servers in the US, Netherlands, Germany, Singapore, and India).

Re: Update Servers are Down

Tue, 26 Jun 2012 19:47:20 GMT

i have same probleme any one can help us

thanx

Re: Update Servers are Down

Tue, 26 Jun 2012 21:24:25 GMT

Finally ! Now it is working

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