topic Re: pc companion refuses to see my phone in XPERIA archive

pc companion refuses to see my phone

tech-no-logical — Tue, 31 Jul 2012 17:46:50 GMT

So, using pc-companion, I try to connect to my phone. Of course this doesn't work when it's already plugged in, so I disconnect and reconnect like a mad man, wearing out the tiny usb-connector like there's no tomorrow. And still it won't see my phone. The farthest I get is pc-companion saying it needs to be updated, but of course, it then says it's already at the newest version.

Lather, rinse, repeat. But no connection.

Between the short battery time, the annoying audio bug, the immensely crappy firmware, even crappier software and non-existent support I'm pretty sure this was my first and last sony phone. Thanks for taking my money and delivering nothing.

Re: pc companion refuses to see my phone

Tue, 31 Jul 2012 17:50:25 GMT

Download a new Sony pc companion from here http://www.sonymobile.com/gb/tools/pc-companion/

Re: pc companion refuses to see my phone

tech-no-logical — Tue, 31 Jul 2012 17:52:42 GMT

Yeah did that twice, on 2 pc's. Yes, it's really the newest version and no it DOES NOT WORK.

Re: pc companion refuses to see my phone

Tue, 31 Jul 2012 17:57:18 GMT

Does the notification LED glow when connecting usb?

Re: pc companion refuses to see my phone

tech-no-logical — Tue, 31 Jul 2012 18:01:14 GMT

Yup, it lights up and charges on usb as usual. SD card also shows up as storage under windows (after a long, long time). Other than that : nothing.

Re: pc companion refuses to see my phone

Tue, 31 Jul 2012 18:06:42 GMT

Go to settings, sony ericsson, connectivity, usb mode and select media transfer mode MTP restart your phone and pc and try connecting again

Re: pc companion refuses to see my phone

tech-no-logical — Tue, 31 Jul 2012 20:10:20 GMT

The 'USB connection mode' menu entry gives me a nice explanation of MTP and MSC, but does not allow me to select either....

It has worked in the past, exactly once, and only after a lot of trying. Now it simply refuses to work. Probably another bug in this horrid B.3.162 firmware.

Re: pc companion refuses to see my phone

deeteeakl — Sat, 25 Aug 2012 13:06:26 GMT

Exactly the same issue. I tried dozens of times and it will not connect.

Re: pc companion refuses to see my phone

MarlonUk1 — Sat, 25 Aug 2012 13:25:09 GMT

try donloading Sony Update Service http://www.sonymobile.com/global-en/tools/update-service/

or manually install drivers

Xperia™ P, Xperia™ U, and Xperia™ sola drivers (8 MB)

Re: pc companion refuses to see my phone

deeteeakl — Sat, 25 Aug 2012 14:57:29 GMT

Hi,

Thanks for the suggestion. I have the Update Service installed. However when I try to follow the steps to install the update steps nothing happens (the part where you turn off the phone and then connect the cable and at the same time press the volume down key).

How do you manually install the drivers?

Thanks again for your post.

Re: pc companion refuses to see my phone

abhig10 — Sat, 25 Aug 2012 16:05:56 GMT

You don't have to press the volume down key and connect the phone at the same time.

Do it step by step. Turn off your phone, wait 30-60 sec. Connect usb to computer. Now press the volume down button and then insert the microusb in the phone. As it shows on Update Service.

Re: pc companion refuses to see my phone

deeteeakl — Sat, 25 Aug 2012 16:24:57 GMT

Hi,

Well from a PC it plain just doers not work. However from my Mac using Sony Bridge I did a reset and now it works perfectly.. got the updates all done.

Re: pc companion refuses to see my phone

cebraladron — Sun, 12 Apr 2015 12:37:16 GMT

my pc will see my phone but when i have to connect wirelessly after 30 seconds it gives up so i cant finish the step and actually fix my phone which was working until i had to install 4.4.2 (kit-kat) and ruined my phone

Re: pc companion refuses to see my phone

29394872 — Tue, 28 Jul 2015 15:00:46 GMT

my phone (sony xperia z1) olnly charges when it is off. When i put it on the red light automatically stops lighting and the battery status says discharging. Please help