topic Re: Problems with my SK17i in XPERIA archive

Phone doesn't start after update

Zange99 — Thu, 14 Jun 2012 10:40:32 GMT

Hi, I have an Xperia SK17i and when i tried to update the phone it don't start up or get into restore mode etc... The only thing that works on it is the LED light and it's flashing red for a few minutes and then it shuts it self down. My computer won't recognise the mobile and I've tried everything

Regards,

Zange99

Re: Problems with my SK17i

Sam — Thu, 14 Jun 2012 23:59:54 GMT

When you say that you have tried everything, does this include running a repair:

http://www.sonymobile.com/global-en/tools/update-service/

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Re: Problems with my SK17i

Zange99 — Fri, 15 Jun 2012 21:53:13 GMT

I have tried that, but my PC won't recognize the mobile

Re: Problems with my SK17i

Uliwooly — Fri, 15 Jun 2012 21:56:29 GMT

can your phone turn on at all? take the battery out -> put it back on -> do NOT turn on your phone -> connect your phone to your PC does the LED turn orange/yellow?

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Re: Problems with my SK17i

Zange99 — Fri, 15 Jun 2012 21:58:44 GMT

I can't turn on the phone at all and i've tried taking out the battery and turn it back on, but when i connect it to my PC the LED begins and flash red for about 10 secs and then stops

Re: Problems with my SK17i

Uliwooly — Fri, 15 Jun 2012 22:10:48 GMT

ok but I'm asking a bit more specific

1) turn off your phone

2) take the battery out

3) press the power button and hold it for 5 seconds

4) put the battery back on (DO NOT turn on the phone)

5) connect the phone to the computer

what happen?

6) connect the phone to the wall charger

what happen?

All this w/o trying to turn it on

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Re: Problems with my SK17i

Zange99 — Fri, 15 Jun 2012 22:14:40 GMT

When i connected it to the PC it did the same thing, but when i connected the phone to the charger it didn't even react

Re: Problems with my SK17i

Uliwooly — Fri, 15 Jun 2012 22:23:48 GMT

do you have a different USB cable? it seems to be a hardware issue more than software

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Re: Problems with my SK17i

Zange99 — Fri, 15 Jun 2012 22:36:42 GMT

It still does the same thing

Re: Problems with my SK17i

Uliwooly — Fri, 15 Jun 2012 22:41:01 GMT

sorry this must be a hardware issue, when did this issue started?

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Re: Problems with my SK17i

Zange99 — Fri, 15 Jun 2012 22:42:12 GMT

It started the day before i made this post

Re: Problems with my SK17i

Uliwooly — Fri, 15 Jun 2012 22:43:22 GMT

did you dropped it? did you tried to flash? root? unlock the bootloader?

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Re: Problems with my SK17i

Zange99 — Fri, 15 Jun 2012 22:44:48 GMT

I didn't try to flash, root or unlock the bootloader

Re: Problems with my SK17i

Uliwooly — Fri, 15 Jun 2012 22:46:56 GMT

if you can't charge it nor the computer detects the phone, there isn't much you can do, sorry

http://www.sonymobile.com/global-en/support/contact-us/

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