topic Hardware problem with Xperia S (headphone jack detecting headphone insearted even if it is not inserted) in XPERIA archive

Hardware problem with Xperia S (headphone jack detecting headphone insearted even if it is not inserted)

Mon, 16 Jul 2012 16:17:10 GMT

I bought my Xperia S 1 and half a month before and from past 3 weeks i can't hear the voice from speaker phone when calls are made or viceversa. I found that even though my headphone is not inserted into the headphone jack, it is detecting that headphone pin is inserted. I can clearly see it from liveware manager on sony xperia S.

2: Even though headphone is inserted, only one earpiece is getting sound.

I showed it to near by sony service center, they told that if it is hardware problem then they will replace with other phone but not a new one. Isn't it unethical to replace my new phone with used phone. Could i get a new phone if it is a hardware problem, if not could i go to consumer court to sue Sony.

Help me guys, you know how it feels when your phone is bugged with out our mistake.

Re: Hardware problem with Xperia S (headphone jack detecting headphone insearted even if it is not inserted)

Tue, 17 Jul 2012 09:15:13 GMT

Hi,

I have these same problem, however mine started after the ICS-update the other day.

Once sooften, I get the message, freely translated from swedish,

"Microphone and buttons for the accessory is not available"

(In swedish "Mikrofon och knappar för tillbehöret är ej tillgängliga" )

Usually comes up when speaking on the phone, causing the loudspeaker to disappear... quite annoying not hearing the caller !!!

Tried to uninstall the Liveware's update and reinstalling but nothing!

Sony-team, what's up with this? Don't come with a hardware issue as I saw in some other post.

Regards

Magnus

Re: Hardware problem with Xperia S (headphone jack detecting headphone insearted even if it is not inserted)

Tue, 17 Jul 2012 10:09:53 GMT

Yes exactly the same problem.

Re: Hardware problem with Xperia S (headphone jack detecting headphone insearted even if it is not inserted)

Napo — Tue, 17 Jul 2012 10:40:19 GMT

I have the same problem too and use SUS but nothing.

If someone knows how we can shot down headphone by a software that control this item please put it hear.

Thanks

Re: Hardware problem with Xperia S (headphone jack detecting headphone insearted even if it is not inserted)

MarlonUk1 — Tue, 17 Jul 2012 10:54:12 GMT

I know this might not help, just to let you know it doesn't happen to xperia s only,,

Re: Hardware problem with Xperia S (headphone jack detecting headphone insearted even if it is not inserted)

Aaron_R96 — Tue, 17 Jul 2012 11:27:00 GMT

I had a similair problem on my first Xperia S, however the problem sorted itself out when i restarted the phone and took the SIM out and put it back in again, but i doubt that will have any effect in your case and presumably youve tried that too.. I havent done the current livewire update yet so maybe its that thats doing it, in which case ill wait a bit! sorry i couldnt help more..

Re: Hardware problem with Xperia S (headphone jack detecting headphone insearted even if it is not inserted)

Wed, 18 Jul 2012 06:43:45 GMT

You are lucky to get your problem resolved. I think your mobile is not on ICS. I am visiting Sony Authorized center today and i hope will get it downgraded to 2.3 and check whether the problem is resolved if not i will consider it as a hardware issue and ask them to buy me a new phone :smileycry:. I am skepticle of this issue and tried all the things i can to undo the problem.

Normally i would consider sony as making absolutely brillient phones but now when the problem comes to me, think i should change the openion to a phone manufacturer who provides me with a good service.

Re: Hardware problem with Xperia S (headphone jack detecting headphone insearted even if it is not inserted)

Markus1 — Wed, 18 Jul 2012 07:20:50 GMT

Sorry to hear about this.

What you can try has partially already been mentioned in some of your posts here but I will list them all to clear things up.

- Restart the phone

- LiveWare manager, check for updates for this on in Play Store.

- Connect and unplug a headset a few times to see if it can kick-start the phone again.

- Perform a Factory data reset of the phone (with ICS: Settings > Backup & reset > Factory data reset).

- Update the software if possible. Use PC Companion for this.

- Service (contact the local support for this: http://www.sonymobile.com/global-en/support/contact-us/)

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Re: Hardware problem with Xperia S (headphone jack detecting headphone insearted even if it is not inserted)

Wed, 18 Jul 2012 07:32:36 GMT

Done with all the points you mentioned and what i want to try is to downgrade the firmware and os to 2.3 . Could i perform this or should take it to service center and recommend them to do that.

Also , please post the address of sony service center in India->Chennai-> Mount road or anna salai

Re: Hardware problem with Xperia S (headphone jack detecting headphone insearted even if it is not inserted)

Markus1 — Wed, 18 Jul 2012 08:21:25 GMT

You need to contact the regional Sony Mobile support for this. They can give you the information you're asking for.

http://www.sonymobile.com/global-en/support/contact-us/

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Re: Hardware problem with Xperia S (headphone jack detecting headphone insearted even if it is not inserted)

Mon, 06 Aug 2012 20:38:54 GMT

I had the same problem to after I updated to ics on t-mobile, I did what u said "take the SIM card out!" And it's working now thanks a lot.

Re: Hardware problem with Xperia S (headphone jack detecting headphone insearted even if it is not inserted)

HPehrson — Wed, 15 Aug 2012 19:44:14 GMT

I have tried to take out the SIM-card, restart, reinstall etc but still the same problem. I have ICS. Is there a solution to this problem?

Re: Hardware problem with Xperia S (headphone jack detecting headphone insearted even if it is not inserted)

princebillu — Sat, 18 Aug 2012 00:15:33 GMT

same problem with my phone after updating to ics

Re: Hardware problem with Xperia S (headphone jack detecting headphone insearted even if it is not inserted)

Napo — Sat, 18 Aug 2012 15:36:16 GMT

I have the same problem and try all you could imagine but didn't solve the problem only could be able to solve this problem is to find a software that force to use speakers

you can try this by using FM Radio on ICS and chose the speaker for out put you will see you have the proper voice on your speakers ; if someone have such software please put it here to use

Re: Hardware problem with Xperia S (headphone jack detecting headphone insearted even if it is not inserted)

princebillu — Tue, 21 Aug 2012 23:38:04 GMT

hey same thing happend with my phone i sent it for repair but they said they cant repair my phone cuz its water damaged but now ive got my phone working again...

just put iphone's headphones in sony xperia s and play music then took headphones off .hopefully ur phone will be working :smileygrin:

Re: Hardware problem with Xperia S (headphone jack detecting headphone insearted even if it is not inserted)

Vishal0506 — Wed, 22 Aug 2012 11:49:40 GMT

Hey tried all the steps mentioned in this thread but no go.

How could i downgrade from ICS to ginger bird. Only that thing is remaining.

Sony Support guys any update on this issue

Please suggest.

Thanks in advance

Re: Hardware problem with Xperia S (headphone jack detecting headphone insearted even if it is not inserted)

sunilk_kumar — Mon, 19 Nov 2012 12:13:02 GMT

I am also facing the same problem. Not able to hear call, i need to make it on loud speaker. I bought my xperia S last week, and not expected such a low quality from Sony atleast.

Re: Hardware problem with Xperia S (headphone jack detecting headphone insearted even if it is not inserted)

KRISH — Fri, 15 Mar 2013 08:28:41 GMT

For this one pathetic problem i tried all possible combination solution mentioed above but nothing worked..!!:smileycry: I m cursing myself why the hell i came from Samsung to Sony !!!:smileyangry:

Pathetic Customer service...!:smileysad:

No solution for this problem...!!

Re: Hardware problem with Xperia S (headphone jack detecting headphone insearted even if it is not inserted)

skip0pot2mus — Fri, 15 Mar 2013 09:31:23 GMT

I dont bother using the phone as a personal stereo anymore but surely this problem has been fixed in the latest software, are you up to date, or have they really not bothered to fix this [wouldn't surprise me]

Re: Hardware problem with Xperia S (headphone jack detecting headphone insearted even if it is not inserted)

leimide — Wed, 27 Mar 2013 20:25:36 GMT

I have the same problem with my Acro S. Already did everything except for the service. Is this a hardware defect or could it be fixed by an update?