topic Re: Purple Spot Issues On Camera in XPERIA archive

Purple Spot Issues On Camera

Mon, 30 Jul 2012 16:19:37 GMT

Okay guys, unfortunately i'm having this problem on my phone. I sent it to authorized service centre today but seems like the staff don't know how to solve this problem! Am i the only person who having this problem in Malaysia huh? By the way, is this a hardware or software issue? I'm suprised with some users solved this problem by just updating the firmware! I bought this phone on July 21st, do you think i can get a replacement? If they just repair it, my phone is consider as 2nd hand ! I hope they can give me a new phone. So frustrated with Sony.

Re: Purple Spot Issues On Camera

Arnab — Mon, 30 Jul 2012 16:49:55 GMT

This is a hardware issue. Return it to SONY service centre and claim a new phone of the same model.

Re: Purple Spot Issues On Camera

Mon, 30 Jul 2012 23:47:58 GMT

i don't think that i can claim because i used it more than 7 days already :s

Re: Purple Spot Issues On Camera

Tue, 31 Jul 2012 04:19:18 GMT

@OMGitsRAFF

This can be either hardware/software issue, this happened to my phone also within a week after buying it. But when I took it to Sony center, they just re-installed the software and after that my phone camera pics are clear (purple spot is not shown after that now its 2 months old)

Re: Purple Spot Issues On Camera

Sam — Tue, 31 Jul 2012 04:46:35 GMT

Indeed this could be software or hardware; with this being the case please try an update and if this fails please return the phone for assessment.

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Re: Purple Spot Issues On Camera

Raja22223 — Tue, 31 Jul 2012 07:08:25 GMT

Hi Sam, The Subjected Issue was there in Almost Every customer, Why cant u come with a detail Statement regarding this, This will calm down lot of customer,

For some it is Solved with Software Upgradation, others they need to exchange the Mobile...Please let us Know what is Happening.

Thanku.

Re: Purple Spot Issues On Camera

regin0 — Tue, 31 Jul 2012 16:09:41 GMT

THE PROBLEM IS WE CANNOT UPDATE!!!! THERE IS ALWAYS NO AVAILABLE UPDATE!!!!

im having the same problem with the thread starter, sony can't replace my phone too since my 7 day rep.warranty is already gone!! repair will take 3-4weeks accrdng to local sony. I am dying to try to update my phone eversince. 3 weeks already passed and there is still NO UPDATE!!!!!!!!!! my patience is running out.

Re: Purple Spot Issues On Camera

regin0 — Tue, 31 Jul 2012 16:12:39 GMT

I hope that if by the time comes that we can also update our phone software, the purple spot in our phone will be gone too.

Re: Purple Spot Issues On Camera

Thu, 02 Aug 2012 17:27:57 GMT

Finally i got my phone back :smileyblush: well they replaced the camera lens and update the firmware to .162 from stock .564 . Its betta they fix it then replace the phone with refurbish one This is my first time in entire life i claim warranty for the phone that i just bought last 10 days. -.-"

Re: Purple Spot Issues On Camera

Arnab — Thu, 02 Aug 2012 18:52:16 GMT

update it to .184 now.

Re: Purple Spot Issues On Camera

Fri, 03 Aug 2012 07:33:55 GMT

any improvement on .184? have you update? oh anyway, should i update using PC Companion or SUS? Oh anyway, is it fine if i use this phone as modem for update?

Re: Purple Spot Issues On Camera

anandtapas — Fri, 03 Aug 2012 07:57:04 GMT

do not use phone as modem for update. In fact better to switch off phone data connection. Update using a PC & windows connected to internet.

Re: Purple Spot Issues On Camera

Arnab — Fri, 03 Aug 2012 09:07:06 GMT

Use SUS. Check out my thread for stable updating procedure.

Re: Purple Spot Issues On Camera

Fri, 03 Aug 2012 13:51:53 GMT

oh thank you

Re: Purple Spot Issues On Camera

Fri, 03 Aug 2012 13:52:47 GMT

i will. thank you arnab ! :smileyblush:

Re: Purple Spot Issues On Camera

sajibtech — Fri, 03 Aug 2012 18:17:35 GMT

Update to .184 its fixed pueple spot issue..