topic Re: [HELP] Sony Xperia S Mic Problems in XPERIA archive

[HELP] Sony Xperia S Mic Problems

Sun, 24 Jun 2012 16:57:37 GMT

Hello Everyone,

I'm having problems with my microphone on my xperia s... it was working fine one day and all of a sudden it wouldnt work... i say wont work but it does i just have to shout at the top of my voice to even be heard and even then apparently its quite..... strange thing is that it was working fine the other day... any ideas on how to fix it?? i dont think its the OS on the phone. I tried first reparing the phone which didnt work then upgrading to ICS but i am still having the same problems.....

Any ideas?

Re: [HELP] Sony Xperia S Mic Problems

Uliwooly — Sun, 24 Jun 2012 17:00:54 GMT

test it on Service menu, btw are you using any protective case or film that is covering the mic?

http://talk.sonymobile.com/message/113787

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Re: [HELP] Sony Xperia S Mic Problems

Sun, 24 Jun 2012 17:14:40 GMT

yeah, it does work buts its like its just turned down to the min.. but its on full... no case covering it.

Re: [HELP] Sony Xperia S Mic Problems

Uliwooly — Sun, 24 Jun 2012 17:16:47 GMT

if you feel it's not working properly you should take it to a Sony repair center to get it checked

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Re: [HELP] Sony Xperia S Mic Problems

Sun, 24 Jun 2012 17:21:42 GMT

Thanks for the quick reply... where would i locate one of the centers?? and i've dropped my phone before and the bottom plastic part has come off.... will this effect my chances of getting it repaired?

Re: [HELP] Sony Xperia S Mic Problems

Uliwooly — Sun, 24 Jun 2012 17:24:45 GMT

if that drop affected the mic yeah they won't cover it, you have to call them or do a live chat so they can tell you where it's the closes Sony Repair Center to you

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Re: [HELP] Sony Xperia S Mic Problems

Sun, 24 Jun 2012 17:33:33 GMT

no the drop didnt effect the phone at all apart from the bottom plastic falling off. wheres the live chat by the way??

Re: [HELP] Sony Xperia S Mic Problems

Uliwooly — Sun, 24 Jun 2012 17:38:07 GMT

http://www.sonymobile.com/global-en/support/contact-us/

select your country

http://www.sonymobile.com/global-en/support/contact-us/country/en_US/

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Re: [HELP] Sony Xperia S Mic Problems

Sun, 24 Jun 2012 17:41:27 GMT

ok cheers, so i have to wait till monday then dont i??? and will they replace it then because it was still working fine after the drop?

Re: [HELP] Sony Xperia S Mic Problems

Uliwooly — Sun, 24 Jun 2012 17:44:36 GMT

I can't say if they will repair it or not but it makes sense that they should

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Re: [HELP] Sony Xperia S Mic Problems

Wed, 25 Jul 2012 21:42:33 GMT

I'm having the same problem as you are with my mic. It's working fine but when it comes to phone calls no one can hear me. I have to use my hands free. Did you get it sorted and if you did what did you do?

Re: [HELP] Sony Xperia S Mic Problems

hameiria — Thu, 26 Jul 2012 08:53:56 GMT

I also have the same problem (in fact both for my wife and me). According to the suggestion above I tested the speaker and mic via the service test (*#*#7378423#*#*).

the speaker sounds very well BUT just in the service test, because when I am talking or listening to music in the normal mode (I mean out of the service test, as usual), the sound quality is far worse from the good one I experienced in the "service test".
the microphone test proved that there is a problem with it -because it sounds very very low.

So I'd be happy if someone from Sony could tell us, what to do regarding these problems!

thanks, aron

Re: [HELP] Sony Xperia S Mic Problems

Eyados — Sun, 29 Jul 2012 12:45:56 GMT

i faced the same problem yesterday, i formated my device 2 times for this.

Go to Settings, Call settings, and remove tick from Noise suppression.

Re: [HELP] Sony Xperia S Mic Problems

hameiria — Sun, 29 Jul 2012 13:08:47 GMT

First of all thanks, indeed It helped a bit.

In addition, (and I suggest Sony advertising this option) I followed one of the recommendations I found in this site, namely, Sony Update Service from here http://www.sonymobile.com/gb/tools/update-service/ and it really helped significantly - maybe that is what you called as "I formated my device ..".

It is a pity, that it is not promoted well enough ....

Re: [HELP] Sony Xperia S Mic Problems

Eyados — Sun, 29 Jul 2012 16:41:13 GMT

i have the same problem, mic stoped responding without any reason, i downgraded it from ICS to GB and the problem still the same. i upgrade it again and the problem remains the same

The function of mic noise suppression is not working any more, you have to deactivate it to use the mic

by going to setting, call setting and deactive the noise suppression

you can keep using the noise suppression but you have to put your hand under the mic in curvy way to let your voice reach the mic.

Re: [HELP] Sony Xperia S Mic Problems

lordzephirot — Wed, 03 Oct 2012 11:51:37 GMT

i solved, you just go to the configuration / sounds and there you turn off any option (I turn off vibration).

Goodluck and "sony forever"

Re: [HELP] Sony Xperia S Mic Problems

mAlimam — Tue, 29 Jan 2013 19:46:01 GMT

Hello guys.. can anyone please how did you get this problem solved after all? pleaase I'm facing the exact same problem!!

Re: [HELP] Sony Xperia S Mic Problems

hameiria — Wed, 30 Jan 2013 12:45:06 GMT

Hi,

To tell you the truth, the real solution is buying a good earphone with microphone. Because in my opinion. in addition, of course it's advisible to update your device.

You are right it's really pity that the could not solve this problem. Extremely due to the fact that this is the main issue if it's about a phone ....

good luck!

Re: [HELP] Sony Xperia S Mic Problems

lordzephirot — Wed, 30 Jan 2013 12:50:52 GMT

when did you update your cellphone?

Re: [HELP] Sony Xperia S Mic Problems

hameiria — Wed, 30 Jan 2013 12:52:15 GMT

at the end of July ... if you asked me