topic Re: home button doesnt work in XPERIA archive

home button doesnt work

Sun, 24 Jun 2012 10:40:13 GMT

hey guys, after receiving my sony sola in the mail, i updated to latest software, then found that my home,back and menu key no longer work, restoring the phone to previous software had no effect as buttons still no longer work...Phone itself still works, touch screen works perfectly and calls out/in but no way to go back after opening any menu... has anyone had this issue? and what advice should i take?

Re: home button doesnt work

Nabeel — Sun, 24 Jun 2012 12:18:14 GMT

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Backup everything as it will erase all data on phone (sms, contacts,apps)

Update/Repair your phone via PCC or SUS

PCC (PC COMPANION) – Repair your software with this .First do the setup without connecting your mobile to pc.(only connect when you are asked to).

Do it as follow >> PCC > SUPPORT ZONE> SOFTWARE UPDATE> REPAIR SOFTWARE (written with blue)

PC Companion http://www.sonymobile.com/global-en/tools/pc-companion/

SUS ( Sony Update Service) ... download and install it on pc and follow the on-screen instructions http://www-support-downloads.sonymobile.com/Software%20Downloads/Update_Service_Setup-2.11.12.5.exe

http://www.sonymobile.com/global-en/tools/update-service/

Both the links are same

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Re: home button doesnt work

Sun, 24 Jun 2012 12:36:01 GMT

i have installed both programs and repaired the phone with both programs to no avail, the three buttons remain unresponsive... perhaps a hardware fault? they worked when i first used the phone but no longer work at all.,.

Re: home button doesnt work

Nabeel — Sun, 24 Jun 2012 12:38:20 GMT

Yup

Unfortuantley you will have to get them checked at service center