Security password problem

Tue, 15 May 2012 16:52:28 GMT

please is ther anyone could help me with my problem, i have forgot my security password for my xperia ray. please help me to retrieve it. its been 2 days now that i ain't able to open my smartphone. thank you

Re: Security password problem

Nessa — Wed, 16 May 2012 01:36:11 GMT

We would recommend that you repair the phone software. Please follow these instructions carefully:

Visit: http://www.sonymobile.com/us/tools/pc-companion/

Turn the phone off and disconnect it from the computer.

Run the Software:

1 . No matter what the program says do not connect the phone until you complete step 9.

2. In the welcome screen if asked click on Start, next you will be shown what Media Go offers, click on "next" then you will see a presentation on what Support Zone offers, click on "Finish".
3. In the next section from "Support Zone” and "Media Go" new select “Support Zone " and click on start.
4. On the next page select "Software Update" and click on "Start".
***At this point if you get an error stating that "unable to install update components" or "server is busy”, please proceed to step 12.

5. The program will say that there is no phone connected and will ask you to connect but disregard that and instead choose the option to "Repair Phone". (The program will issue you a warning on the content that you will lose during the update). Please be aware that any data saved only in your phone memory will be erased as part of the Phone Repair.
6. Choose Continue.
7. After that, the program will download the necessary information (several minutes) and it will present you with a list of phones.
8. Choose your phone model (close to the bottom of the list) by clicking on the icon for the phone. Then click on "Next".
Then you will see a new section telling you how to connect the phone. (Don't connect it yet!).

9. Connect the cable to the PC but not to the phone, then while pressing and holding the back key connect the cable to the phone and keep holding the back key until the program says "The update of your phone has started..." (In some cases a message of "Installing drivers" will appear before the message of "The update of your phone has started..." is shown.)
10. If the steps were not followed exactly the phone will turn on and it will request that you "Proceed with the following steps, slide down the notification bar". If this happens disconnect the phone from the cable, turn it off and repeat from step 9).
11. If PC Companion proceeds correctly with the update it will tell you to release the back key. Wait for the update to finish and follow instructions on the screen.
12. If you receive the message: “Unable to install update components"
a. Close Pc Companion
b. Install Java from: http://www.java.com
c. Start Pc companion again and try to do the software update process once more.

topic Re: Security password problem in XPERIA archive

Security password problem

Re: Security password problem