topic Re: touch screen not working in XPERIA archive

touch screen not working

Tue, 24 Apr 2012 20:24:36 GMT

i bought my xperia mini pro last december of 2011.. but unfortunately three days ago, my touch screen suddenly did not work? i deleted most of my downloaded applications using the keyboard since i cant use the touch screen. Can somebody help me how to fix this problem?

thanks

Re: touch screen not working

Nabeel — Tue, 24 Apr 2012 20:32:26 GMT

I hope it solves for you

Update/Repair your phone via PCC OR SUS

PCC (PC COMPANION) – Repair your software with this .First do the setup without connecting your mobile to pc.(only connect when you are asked to).

Do it as follow >> PCC > SUPPORT ZONE> SOFTWARE UPDATE> REPAIR SOFTWARE (written with blue)

PC Companion http://www.sonymobile.com/global-en/tools/pc-companion/

SUS ( Sony Update Service) ... download and install it on pc and follow the on-screen instructions http://www-support-downloads.sonymobile.com/Software%20Downloads/Update_Service_Setup-2.11.12.5.exe

http://www.sonymobile.com/global-en/tools/update-service/

Both the links are same

Re: touch screen not working

Wed, 25 Apr 2012 04:28:56 GMT

thanks for the fast reply.... i did update as what u have instructed, but unfortunately touch screen is still not active? what should i do next?

thanks

Re: touch screen not working

Uliwooly — Wed, 25 Apr 2012 04:43:24 GMT

are you using a protective case or screen protector?

Re: touch screen not working

Nabeel — Wed, 25 Apr 2012 06:59:26 GMT

.. but unfortunately three days ago, my touch screen suddenly did not work?

unfortunately its a hardware problem , next step is to have a cup of coffee in service center
Wait for uliwooly and see what he says though

Feel free to ask anything

Re: touch screen not working

Wed, 25 Apr 2012 11:02:17 GMT

yes i am using a screen protector

Re: touch screen not working

Wed, 25 Apr 2012 11:05:01 GMT

oh so does that mean i bought a lemon? well thats bad news.......its really bad news if the problem is the hardware... anyways thanks for the time.

Re: touch screen not working

Wed, 25 Apr 2012 11:07:25 GMT

well do have any suggestions or would you be able to help me? as nabeel has said its a hardware problem....do you think its the hardware?

Re: touch screen not working

Uliwooly — Wed, 25 Apr 2012 16:42:27 GMT

my last suggestion will be to go to service menu and test the touchscreen but it seems that indeed its a hardware issue

http://talk.sonymobile.com/message/176134

do you have the same issue even if you remove the "extra" screen protector?

Re: touch screen not working

Nabeel — Wed, 25 Apr 2012 16:44:25 GMT

But uli, touch screen is not working, how to dial numbers and enter menu

Re: touch screen not working

Uliwooly — Wed, 25 Apr 2012 16:49:05 GMT

using the sliding keyboard?

Re: touch screen not working

Nabeel — Wed, 25 Apr 2012 16:55:03 GMT

Oh yeah, :smileygrin: its a mini pro.. but how

oh leave it let him try

Most probably hardware is gone :smileycry:, software repair didn't help

Re: touch screen not working

Uliwooly — Wed, 25 Apr 2012 16:58:59 GMT

I still wonder if its the screen protector that might be acting up, I would say, remove it and see if it works.

Re: touch screen not working

Wed, 25 Apr 2012 20:41:49 GMT

Wondering what's the status of this thread, same thing happened to my mini pro just few hours ago (also bought it last December 2011)

I already did try to repair through PC companion, as soon as the phone starts again stuck on the choose language screen/swipe to unlock screen. Got pass through using the keyboard and went to service menu, navigate until test Touch Screen. No response at all...

Will go to Sony service center as soon as I can have it checked.

Re: touch screen not working

Fri, 04 May 2012 15:10:32 GMT

Just an update, Sony service center has replaced the whole screen assembly after a week. Indeed its a hardware issue.

Re: touch screen not working

me_myself — Tue, 04 Sep 2012 02:09:04 GMT

creen/swipe to unlock screen- how to pass it through keyboard

i tried it a lot

whick keys should i use

plz reply